I didn’t like customer service. Called receptionist few times to assist with WiFi and he was rude. Called for room service my food arrived 50 minutes later.
Staff were nice. Slow at check-in due to low staffing. Not enough staff at pool area. No mini frig and no Netflix in room. Slow wifi. Rooms were clean and AC worked. Pool water at nice temperature.
I was really surprised when I arrived, has great parking, quick and easy to check in. Everyone was very helpful. Nice and quiet, with a great pool. Will stay here again on my next visit to Tijuana
The personal of security its not professional im not back
Love this hotel. Great staff. The location is good close to the Plaza.
It is D best hotel in Tijuana. With a great customer service. The food is very good available 24/7. The pool are very nice for the family. Love going there.
No cave duda que es el mejor hotel de Tijuana. Boy cada 2 semana y antes cambiava de hotel asta que conoci el Grand Hotel. Muy buen servicio buena comida y muy limpio.
Nothing unique, just a good hotel for a quick trip.
Hotel staff Is extremely courteous and attentive. Hotel is top notch, simply one of the best in Tijuana.
The view was nice and casinos were fun great location and walking distance to eateries and drinks$
I like that it was in the building of American Bio Dental. Very convenient to take naps and walk to my appointments
Located 1.5 mi (2.5 km) from Plaza Rio Commercial Center, Grand Hotel Tijuana is within a 15-minute drive of other popular attractions like U.S. Consulate General Tijuana. This 3.5-star hotel has 365 rooms and welcomes guests with a restaurant, a casino, and free in-room WiFi. It's connected to a shopping center in central Tijuana and also close to Las Americas Premium Outlets.
In addition to a restaurant onsite, there is also a gastropub where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 12:30 PM.
Grand Hotel Tijuana's 365 rooms are air-conditioned and provide coffee makers, phones, and ironing boards. Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Pillowtop beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. In-room massages are available, and rooms also include desks. Housekeeping is available once per stay.
Guests of Grand Hotel Tijuana enjoy features like a casino, free WiFi in public areas, and conference space. Self parking is available for MXN 15.00 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this golf hotel include a business center, express check-in, and express check-out.
I didn’t like customer service. Called receptionist few times to assist with WiFi and he was rude. Called for room service my food arrived 50 minutes later.
Thank you for your comments! We already made some changes in order to improve the facilities and exceed the expectations of our guests. We hope to see you again in a near future. Thank you for staying with us!
Staff were nice. Slow at check-in due to low staffing. Not enough staff at pool area. No mini frig and no Netflix in room. Slow wifi. Rooms were clean and AC worked. Pool water at nice temperature.
We understand you didn’t enjoy your stay with us. We sincerely apologize for any inconveniences caused during that time, thank you for your feedback!”
I was really surprised when I arrived, has great parking, quick and easy to check in. Everyone was very helpful. Nice and quiet, with a great pool. Will stay here again on my next visit to Tijuana
Thank you for your comments! We already made some changes in order to improve the facilities and exceed the expectations of our guests. We hope to see you again in a near future. Thank you for staying with us!
The personal of security its not professional im not back
We understand you didn’t enjoy your stay with us. We sincerely apologize for any inconveniences caused during that time. Although we would like you to know we are improving our hotel day by day, and would like to take the time to thank you for your feedback!”
We feel that you will not enjoy your stay to the fullest; Thanks for your opinion. We hope to see you again in a near future. Thank you for staying with us!
Thank you for your comments! We already made some changes in order to improve the facilities and exceed the expectations of our guests. We hope to see you again in a near future. Thank you for staying with us!
Love this hotel. Great staff. The location is good close to the Plaza.
Thank you for your comments! We already made some changes in order to improve the facilities and exceed the expectations of our guests. We hope to see you again in a near future. Thank you for staying with us!
It is D best hotel in Tijuana. With a great customer service. The food is very good available 24/7. The pool are very nice for the family. Love going there.
Thank you for your comments! We already made some changes in order to improve the facilities and exceed the expectations of our guests. We hope to see you again in a near future. Thank you for staying with us!
No cave duda que es el mejor hotel de Tijuana. Boy cada 2 semana y antes cambiava de hotel asta que conoci el Grand Hotel. Muy buen servicio buena comida y muy limpio.
¡Gracias por sus comentarios! Ya hicimos algunos cambios para mejorar las instalaciones y superar las expectativas de nuestros huéspedes. Esperamos verle de nuevo en un futuro cercano. ¡Gracias por estar con nosotros!
We understand you didn’t enjoy your stay with us. We sincerely apologize for any inconveniences caused during that time, thank you for your feedback!”