Skip to main content
Beginning of main content

Recent guest reviews

Nice Hotel and very good price!

excellent

Customer service was good

This place is the worst possible place you can find in Tijuana. There is construction in the hotel (yes not next to the hotel, right in the hotel) and they don't tell you about it when you check-in. They say construction is mentioned on the website. Funny. It was noisy since you can hear all the noise. We could not sleep at all, we had headaches after a few hours, the noise was that strong. When I politely asked for another room, they said there is no available room. I checked online bookings, they had many available rooms, they did not want to waste ready rooms obviously. After complaining for a few minutes, they said they can refund the money since I did not want to stay, after all, they said yes. 1 hour after this conversation, I checked out and they said construction started at 7 AM so I had 4-5 hours before 7 AM to sleep. They said they can't refund the money. It was like a huge joke when they said I had 5 hours to sleep before 7 AM. The main elevator is not working, you have to take the service elevator in the construction, it was very unsafe. The receptionist was disrespectful and threatening. Just book another hotel.

Really nice hotel and my room was super clean.

Very clean!

The property was clean and everyone was friendly. The only thing that was unfortunate was the spa being closed.

😉

Excelente lugar remodelado , limpio , tranquilo. Personal muy amable

Excelente lugar buena ubicacion, remodelados , todo muy lindo..

The hotel is in the middle of a major renovation. I was told by the front desk thatwork starts at 7:00 a.m. so I did not check in and I went to another hotel instead. I don't know if I lost my deposit or not.

Check in process was quick and thr person was very professional and polite. Room was clean and plenty of tv channels to choose from. They offer a big breakfast but i didnt eat. I would definitely recommend this place to people.

Good Missing coffe estation complementary, in room and lobby estation

Avenida Jose Maria Velazco #1409-A Tijuana BC

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in Zona Rio, Hotel Real del Río is a leisurely stroll from sights such as CREA Sports Field and Plaza Rio Commercial Center. This 105-room, 3.5-star hotel has a restaurant along with conveniences like free self parking and a gym.


Dining

Enjoy a bite to eat at LA MIEL, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service. Start each morning with continental breakfast, available for a fee from 7:00 AM to 10:00 AM.


Rooms

34-inch Smart TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

Hotel Real del Río features a gym, free WiFi in public areas, and conference space. There's free parking and an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and concierge services. Additional amenities include a 24-hour business center, a computer station, and laundry facilities.

Room options

Superior Room, 2 Double Beds

2 Double Beds | Sleeps 2

Deluxe Suite

1 King Bed | Sleeps 2

Family Room

2 Double Beds and 1 King Bed | Sleeps 5

Executive Room, 2 Double Beds

2 Double Beds | Sleeps 2

Guest reviews for Hotel Real del Río

Everyone (32) Couples (5) Family (9)
5
Family

Nice Hotel and very good price!

By on Jul 3, 2022

Review comment responded on Jul 4, 2022

DANNY.. GRACIAS por habernos elegido regrese pronto saludos

5
Family

excellent

By on Apr 29, 2022

Review comment responded on Apr 29, 2022

Señora BERTHA:: GRACIAS por su comentario nos esforzamos para su Satisfaccion..

5
Partner Couples

Customer service was good

By on Feb 14, 2022

Review comment responded on Feb 14, 2022

Estimado Pablo:: GRACIAS por habernos elegido es de gran Satisfaccion saber que cumplimos con sus necesidades y gustos regrese pronto

1
Family Partner Couples Business Business

This place is the worst possible place you can find in Tijuana. There is construction in the hotel (yes not next to the hotel, right in the hotel) and they don't tell you about it when you check-in. They say construction is mentioned on the website. Funny. It was noisy since you can hear all the noise. We could not sleep at all, we had headaches after a few hours, the noise was that strong. When I politely asked for another room, they said there is no available room. I checked online bookings, they had many available rooms, they did not want to waste ready rooms obviously. After complaining for a few minutes, they said they can refund the money since I did not want to stay, after all, they said yes. 1 hour after this conversation, I checked out and they said construction started at 7 AM so I had 4-5 hours before 7 AM to sleep. They said they can't refund the money. It was like a huge joke when they said I had 5 hours to sleep before 7 AM. The main elevator is not working, you have to take the service elevator in the construction, it was very unsafe. The receptionist was disrespectful and threatening. Just book another hotel.

By on Jan 2, 2022

Review comment responded on Jan 9, 2022

Mr Enre:: lamento mucho los inconvenientes que tuvo con nosotros,, mas sin embargo me permito informarle que en ORBIT, EXPEDIA, BOOKIN y en los META BUSCADORES... contamos con INFORMACION que estamos bajo REMODELACION... debido a que nuestras habitaciones han sido del AGRADO de la mayoria de nuestros Huespedes.. incluso estamos con puntuacion de 8.9 uno de mas altos de la CIUDAD... aun por encima de HOTELES DE CADENAS INTERNACIONALES LE AVISAREMOS CUANDO ESTEMOS TERMINADOS PARA OFRECERLE UNA TARIFA ESPECIAL y viva una gran experiencia

4
Friends

Really nice hotel and my room was super clean.

By on Dec 10, 2021

Review comment responded on Dec 10, 2021

GRACIAS por habernos elegido regrese pronto tendremos SPA para su CONFORT

4
Everyone

By on Nov 24, 2021

4
Everyone

By on Oct 29, 2021

5
Everyone

Very clean!

By on Sep 29, 2021

Review comment responded on Sep 29, 2021

gracias por habernos Elegido y haber cumplido con sus Necesidades regrese pronto

4
Everyone

By on Aug 6, 2021

5
Family Family with small children

The property was clean and everyone was friendly. The only thing that was unfortunate was the spa being closed.

By on Jun 24, 2021

Review comment responded on Jun 24, 2021

gracias por habernos elegido trabajamos para Usted y su Comodidad.. a finales de agosto estara listo... la limpieza es nuestra prioridad

url importing http://www.orbitz.com/Tijuana-Hotels-Hotel-Real-del-Río.h905206-p2.Hotel-Reviews
There was an error importing /Tijuana-Hotels-Hotel-Real-del-Río.h905206-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Tijuana-Hotels-Hotel-Real-del-Río.h905206-p2.Hotel-Reviews

Frequently asked questions