Excelente lugar lindas instalaciones y excelente servicio
Never check in I pick the wrong day for my reservation and went I show a day later they did not honor the reservation.. But I soon as I realize my mistake I contacted Orbitz to no avail because your virtual agent never understood what I needed or understand my problem Never connected me with a human agent or a real person to help me with my real person as soon as I landed I spoke with lucerna but they told me nothing they can do because my reservation was made with Orbitz when I finally message Orbitz they told me to contact the hotel So back in for blame and referred me to each other bottom line I lost REAL money and I end up as a woman by my self with no place to stay. Not a very pleasant and dangerous situation…
All was good!
very easy & fast check in , staff was very helpful
The property is very nice and quiet (at least during the time I was there). The pool is small, but nice looking. The area is close to the border. Room service is available anytime, which is great! Our room card had to be updated 3 times because it kept expiring. Taxi drivers are available and can be arranged to pick up where one was dropped off which is great.
Great location. The only negative that I noticed is the you could hear your neighbors and hallway noice, they have thin walls.
This hotel is one of the nicest ones I’ve seen ever. The staff was all friendly and helpful. They kept the property very clean and you can tell he wasn’t just Covid related. I will need to be coming back for the next two weeks and I will be definitely staying here. Prices were also better on Orbitz so I definitely recommend staying through Orbitz and not going through the hotel.
Liked the security and friendliness services. Rooms are very clean
When i first came in to the room there was no remote control for tv, lamps didnt have light bulbs, capert wasnt clean right, and lastly the towels wore old that they rip easily.
Stay away from this place. If you are either an american or have kids you are to be sent all the back to the back of the hotel. Secluded from The rest. Front desk customer service it’s terrible and they have zero courtesy once you ask them anything. Be prepare to be hustle about anything you buy there. I never knew a place that you are a guess there for days and wants pre payment eve to eat at their places. Honestly I was so piss I gave them my last day there and just switch hotels that’s how terrible this place is. But I was told they have a contract with a clinic there and have no problems filling up rooms regardless of what orbitz or Expedia customers stay.
Excelente servicio de front desk y el personal de seguridad muy amables
Located in Zona Rio, Hotel Lucerna Tijuana is a leisurely stroll from sights such as CREA Sports Field and Paseo Chapultepec. This 4.5-star hotel welcomes guests with 168 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to noon.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Balconies or patios, safes, and phones are other standard amenities.
Guests of Hotel Lucerna Tijuana enjoy a full-service spa, an outdoor pool, and a gym. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, a 24-hour business center, and a computer station.
Excelente lugar lindas instalaciones y excelente servicio
Never check in I pick the wrong day for my reservation and went I show a day later they did not honor the reservation.. But I soon as I realize my mistake I contacted Orbitz to no avail because your virtual agent never understood what I needed or understand my problem Never connected me with a human agent or a real person to help me with my real person as soon as I landed I spoke with lucerna but they told me nothing they can do because my reservation was made with Orbitz when I finally message Orbitz they told me to contact the hotel So back in for blame and referred me to each other bottom line I lost REAL money and I end up as a woman by my self with no place to stay. Not a very pleasant and dangerous situation…
All was good!
very easy & fast check in , staff was very helpful
It is for us an honor to be your hosts, we appreciate your comments and that your stay was pleasant. We hope to see you soon.
The property is very nice and quiet (at least during the time I was there). The pool is small, but nice looking. The area is close to the border. Room service is available anytime, which is great! Our room card had to be updated 3 times because it kept expiring. Taxi drivers are available and can be arranged to pick up where one was dropped off which is great.
We are very sorry for this situation, we are working to improve and offer the best service to all our guests, we greatly appreciate your comment.
Great location. The only negative that I noticed is the you could hear your neighbors and hallway noice, they have thin walls.
Dear guest .We are thankful of having you and sharing the feedback of your experience, guest feedback allows us to continue to make the experience even better. We will surely take into consideration your comments. Thank you for your honest insight
This hotel is one of the nicest ones I’ve seen ever. The staff was all friendly and helpful. They kept the property very clean and you can tell he wasn’t just Covid related. I will need to be coming back for the next two weeks and I will be definitely staying here. Prices were also better on Orbitz so I definitely recommend staying through Orbitz and not going through the hotel.
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros..
Liked the security and friendliness services. Rooms are very clean
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
When i first came in to the room there was no remote control for tv, lamps didnt have light bulbs, capert wasnt clean right, and lastly the towels wore old that they rip easily.
Dear Mr. Edgar Greetings from Hotel Lucerna and thank you for your review. We are sorry to hear your experience during your stay did not meet your expectations. Guest feedback allows us to continue to make the experience at Lucerna Tijuana even better. Thank you for your honest insight.
Thank you for you comments Mr. Hector we hope to see you soon and enjoy a Lucerna experience