Liked the security and friendliness services. Rooms are very clean
When i first came in to the room there was no remote control for tv, lamps didnt have light bulbs, capert wasnt clean right, and lastly the towels wore old that they rip easily.
Stay away from this place. If you are either an american or have kids you are to be sent all the back to the back of the hotel. Secluded from The rest. Front desk customer service it’s terrible and they have zero courtesy once you ask them anything. Be prepare to be hustle about anything you buy there. I never knew a place that you are a guess there for days and wants pre payment eve to eat at their places. Honestly I was so piss I gave them my last day there and just switch hotels that’s how terrible this place is. But I was told they have a contract with a clinic there and have no problems filling up rooms regardless of what orbitz or Expedia customers stay.
I enjoyed the room was spacious, the bathroom offered not only shampoo and body wash, but lotion as well. What really did it for me was they weren’t in my business when I had friends come to visit me. I enjoyed the privacy for a change.
Great location and friendly staff! Very nice and clean!
Beautiful i recommend this property to anyone going to Tijuana
Excellent location and very kind staff. All stores and restaurant are really close by.
This is supposed to be a five star hotel - but it doesn’t have a jacuzzi for the guests, and the pool is freezing cold. So disappointing!
Hotel is beautiful, staff was very accomadating, food was great. We really lovd ouf stay. The towels were old. Our next stay, we will bring our own towels.
It was amazing hotel stay and the staff was great the rooftop is amazing the new k tower is astonishing view and great food
This is my 3rd time staying in 3 months n love it every time
Second time stayed and The food is AMAZING !!!! All the staff very friendly and helpful, the location is very nice and safe love lucerna hotel defenetly will stay again !!!!
Excellent service and loved the room. Really nice place to stay. Amd close to downtown TJ. Loved ot 5 + star
Staff is very friendly, rooms are super clean and overall hotel is great!! Would def stay again!!
Very great and clean hotel. The staff is very friendly and makes you feel welcomed. No issues at all. Great nights sleep.
Amazing stay staff was amazing and hotel looks and feels like 5 star hotel.
Located in Zona Rio within a short walk of Plaza Rio Commercial Center, Hotel Lucerna Tijuana is within 2 miles (3 km) of other popular sights such as Agua Caliente Racetrack. This 4.5-star hotel welcomes guests with 168 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to noon.
Hotel Lucerna Tijuana's 168 rooms provide balconies or patios, free bottled water, and safes. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.
At Hotel Lucerna Tijuana, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and a terrace.
Liked the security and friendliness services. Rooms are very clean
When i first came in to the room there was no remote control for tv, lamps didnt have light bulbs, capert wasnt clean right, and lastly the towels wore old that they rip easily.
Dear Mr. Edgar Greetings from Hotel Lucerna and thank you for your review. We are sorry to hear your experience during your stay did not meet your expectations. Guest feedback allows us to continue to make the experience at Lucerna Tijuana even better. Thank you for your honest insight.
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.
Stay away from this place. If you are either an american or have kids you are to be sent all the back to the back of the hotel. Secluded from The rest. Front desk customer service it’s terrible and they have zero courtesy once you ask them anything. Be prepare to be hustle about anything you buy there. I never knew a place that you are a guess there for days and wants pre payment eve to eat at their places. Honestly I was so piss I gave them my last day there and just switch hotels that’s how terrible this place is. But I was told they have a contract with a clinic there and have no problems filling up rooms regardless of what orbitz or Expedia customers stay.
Dear Mr. Botero, we deeply regret what happened during your stay, the rooms of the building attached to the Tower have the same quality and are in the same way equipped for your rest and comfort as those of the first Tower, we will work with our reception team to that upon arrival of our guests they mention which area is their preference and enjoy their stay. I remain at your service.
I enjoyed the room was spacious, the bathroom offered not only shampoo and body wash, but lotion as well. What really did it for me was they weren’t in my business when I had friends come to visit me. I enjoyed the privacy for a change.
We are grateful for your kind feedback about your recent stay at Hotel Lucerna in Tijuana. I will surely share your comments with the entire team . We hope to have the opportunity of hosting you in this your Home Lucerna Tijuana. Regards!
Estimado huésped , agradecemos su calificación , esperamos verlo pronto en esta su casa Hotel Lucerna Tijuana.
Great location and friendly staff! Very nice and clean!
Hello dear guest! Thank you for your excellent comments!
Beautiful i recommend this property to anyone going to Tijuana
Thanks for staying with us. We appreciate your feedback!
Estimado huésped , nos gustaría tener algún contacto con usted para que nos apoyara con una retroalimentación de lo sucedido durante su estancia y así poder mejorar para dar un excelente servicio, quedo a sus ordenes.
Gracias por hospedarse con nosotros , es un placer asistirle.
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.