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Recent guest reviews

Great location. The only negative that I noticed is the you could hear your neighbors and hallway noice, they have thin walls.

This hotel is one of the nicest ones I’ve seen ever. The staff was all friendly and helpful. They kept the property very clean and you can tell he wasn’t just Covid related. I will need to be coming back for the next two weeks and I will be definitely staying here. Prices were also better on Orbitz so I definitely recommend staying through Orbitz and not going through the hotel.

Liked the security and friendliness services. Rooms are very clean

When i first came in to the room there was no remote control for tv, lamps didnt have light bulbs, capert wasnt clean right, and lastly the towels wore old that they rip easily.

Stay away from this place. If you are either an american or have kids you are to be sent all the back to the back of the hotel. Secluded from The rest. Front desk customer service it’s terrible and they have zero courtesy once you ask them anything. Be prepare to be hustle about anything you buy there. I never knew a place that you are a guess there for days and wants pre payment eve to eat at their places. Honestly I was so piss I gave them my last day there and just switch hotels that’s how terrible this place is. But I was told they have a contract with a clinic there and have no problems filling up rooms regardless of what orbitz or Expedia customers stay.

I enjoyed the room was spacious, the bathroom offered not only shampoo and body wash, but lotion as well. What really did it for me was they weren’t in my business when I had friends come to visit me. I enjoyed the privacy for a change.

Great location and friendly staff! Very nice and clean!

Beautiful i recommend this property to anyone going to Tijuana

Excellent location and very kind staff. All stores and restaurant are really close by.

This is supposed to be a five star hotel - but it doesn’t have a jacuzzi for the guests, and the pool is freezing cold. So disappointing!

Hotel is beautiful, staff was very accomadating, food was great. We really lovd ouf stay. The towels were old. Our next stay, we will bring our own towels.

Paseo del los Heroes #10902, Zona Rio Tijuana BC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Zona Rio, Hotel Lucerna Tijuana is a leisurely stroll from sights such as CAS Visa USA and Paseo Chapultepec. This 4.5-star hotel welcomes guests with 168 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to noon.


Rooms

Hotel Lucerna Tijuana's 168 rooms provide balconies or patios, free bottled water, and safes. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

At Hotel Lucerna Tijuana, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, a computer station, and a terrace.

Room options

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 5

Executive Room, 2 Double Beds

2 Double Beds | Sleeps 5

Executive Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room EXPEDIA

1 King Bed | Sleeps 3

Guest reviews for Hotel Lucerna Tijuana

Everyone (8) Couples (3) Family (8)
5
Family

Great location. The only negative that I noticed is the you could hear your neighbors and hallway noice, they have thin walls.

By on Mar 1, 2021

Review comment responded on Mar 3, 2021

Dear guest .We are thankful of having you and sharing the feedback of your experience, guest feedback allows us to continue to make the experience even better. We will surely take into consideration your comments. Thank you for your honest insight

5
Partner Couples Business Business

This hotel is one of the nicest ones I’ve seen ever. The staff was all friendly and helpful. They kept the property very clean and you can tell he wasn’t just Covid related. I will need to be coming back for the next two weeks and I will be definitely staying here. Prices were also better on Orbitz so I definitely recommend staying through Orbitz and not going through the hotel.

By on Dec 9, 2020

Review comment responded on Dec 10, 2020

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros..

5
Family

Liked the security and friendliness services. Rooms are very clean

By on Oct 20, 2020

Review comment responded on Oct 23, 2020

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

3
Partner Couples Family

When i first came in to the room there was no remote control for tv, lamps didnt have light bulbs, capert wasnt clean right, and lastly the towels wore old that they rip easily.

By , from anaheim, ca on Aug 18, 2020

Review comment responded on Aug 21, 2020

Dear Mr. Edgar Greetings from Hotel Lucerna and thank you for your review. We are sorry to hear your experience during your stay did not meet your expectations. Guest feedback allows us to continue to make the experience at Lucerna Tijuana even better. Thank you for your honest insight.

4
Everyone

By on Jun 23, 2020

Review comment responded on Jul 6, 2020

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

1
Family with small children Business Business

Stay away from this place. If you are either an american or have kids you are to be sent all the back to the back of the hotel. Secluded from The rest. Front desk customer service it’s terrible and they have zero courtesy once you ask them anything. Be prepare to be hustle about anything you buy there. I never knew a place that you are a guess there for days and wants pre payment eve to eat at their places. Honestly I was so piss I gave them my last day there and just switch hotels that’s how terrible this place is. But I was told they have a contract with a clinic there and have no problems filling up rooms regardless of what orbitz or Expedia customers stay.

By , from San Diego California on Feb 4, 2020

Review comment responded on Feb 17, 2020

Dear Mr. Botero, we deeply regret what happened during your stay, the rooms of the building attached to the Tower have the same quality and are in the same way equipped for your rest and comfort as those of the first Tower, we will work with our reception team to that upon arrival of our guests they mention which area is their preference and enjoy their stay. I remain at your service.

5
Family

I enjoyed the room was spacious, the bathroom offered not only shampoo and body wash, but lotion as well. What really did it for me was they weren’t in my business when I had friends come to visit me. I enjoyed the privacy for a change.

By , from Victorville on Oct 22, 2019

Review comment responded on Oct 28, 2019

We are grateful for your kind feedback about your recent stay at Hotel Lucerna in Tijuana. I will surely share your comments with the entire team . We hope to have the opportunity of hosting you in this your Home Lucerna Tijuana. Regards!

4
Everyone

By on Sep 28, 2019

Review comment responded on Oct 5, 2019

Estimado huésped , agradecemos su calificación , esperamos verlo pronto en esta su casa Hotel Lucerna Tijuana.

5
Family Family

Great location and friendly staff! Very nice and clean!

By , from Hayward,Ca on Aug 26, 2019

Review comment responded on Aug 27, 2019

Hello dear guest! Thank you for your excellent comments!

5
Family Family with small children Partner Couples Friends Family

Beautiful i recommend this property to anyone going to Tijuana

By on Jul 15, 2019

Review comment responded on Jul 15, 2019

Thanks for staying with us. We appreciate your feedback!

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