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Hotel Lucerna Tijuana

4.0 out of 5.0

Recent guest reviews

Amazing stay staff was amazing and hotel looks and feels like 5 star hotel.

I have always had good experiences here. But after this last stay I will never be back. Staff put me in a far back room with no view and extremely poor internet service. When asked to change rooms they said there was no possible way. So unfortunately very disappointed.

This was the 1st time I have been to Tijuana. It was a great experience the staff at the hotel was really nice and friendly. They were attentive to my needs the ordered a cab for me very friendly cab driver by the way... their restaurant is openened 24hrs.. I really loved this place.

One of the nicest hotels in Tijuana. Would definitely stay here again

Great service, very upscale. Love this hotel. Will stay there agai when I return.

In general ok, not enough parking, wi-fi did not work, NO printers for Boarding passes.

It's recently remodeled by far the nicest also truly handicapped. Honest employees I forgot my luggage with passport laptop iPad phone and they calked me to let me know they found it i had left it in the parking lot

The staff was friendly, and parking was a breeze. This hotel is located in the heart of Zona Hotelera...and it's super easy to get to Costco, Sams Club, and all other nearby attractions.

Stayed the night with some friends because we went to the Guadalupe Valley that day.

Was very well taken care of while I was recooperating from surgery- great beds, pillows, room service, food and very friendly staff- they speak great English too if you're from the US

I made reservation for two rooms because we attended a wedding there. Beautiful venue, hotel and rooms. First room was perfect remodeled and no complaints. 2nd room as soon as we turned on A/C it starterd raining in our room. We had towels all over, we didnt get a new room, maintenance came to "fix" nothing.Dissapointment. Other than that, it was all good.

I travel for work every week back in the States and regularly stay at either Starwood (Sheraton, Westin, W) and Marriott (JW, Marriott, Ritz) brand hotels to the tune of 150+ nights per week. I was pleasantly surprised by this hotel's amenities, they are on par with any full service hotel back home. The service in Mexico is one thing hotel and companies in general should learn from, you just don't matter as consumer in the USA any more, Lucerna had awesome service and were able to go out of the way to procure all I needed for a pleasant stay.

Returned to this hotel after 10 years and it's still the best place to stay in Tijuana. Been to all the major hotels in the city and they don't compare. It's recently gone through a renovation in the back rooms and it helped make the place stay current. Roomso are a little small but are in great condition. Can't wait to see the new tower with roof top pool next year.

The staff, food, amenities were fabulous. Will definitely stay here again.

Nice Hotel close to good restaurants, theater and shoping

From outside this Hotel doesn't look so great but inside really clean , friendly staff, I wish I could stay one More night .

wish the pool would of been warm enough to swim in as it was warm out and wish there would of been a little convenience store in the hotel to buy snacks and other items as crossing the streets was rather uncomfortable.

The Lucerna is always great! However this is the second time I have stayed there that the a/c vent has spit water on to the tile floor making it very slippery?

stay at lucerna aeverytime i am in TJ ALWAYS EXCELLENT

The hotel is in a great location with a a very friendly staff. The rooms where nice and big and the pool view with the balcony is great. I had the food at both restaurants and it was great. The Italian food for dinner and the breakfast buffet where both delicious. I highly recommend this hotel.

Room options

Executive Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room (1 Cama King Size)

King 1 | Sleeps 3

Lucerna select, 1 Cama King Size

King 1 | Queen 2 | Sleeps 4

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 3

Guest reviews for Hotel Lucerna Tijuana

Everyone (18) Couples (16) Business (7) Family (9) Other (7) Friends (4)
5

excellent

Everyone

Amazing stay staff was amazing and hotel looks and feels like 5 star hotel.

By , from Riverside on Sep 5, 2017

1

previously njce

Everyone

I have always had good experiences here. But after this last stay I will never be back. Staff put me in a far back room with no view and extremely poor internet service. When asked to change rooms they said there was no possible way. So unfortunately very disappointed.

By on Aug 18, 2017

5

confortable stay

Everyone

This was the 1st time I have been to Tijuana. It was a great experience the staff at the hotel was really nice and friendly. They were attentive to my needs the ordered a cab for me very friendly cab driver by the way... their restaurant is openened 24hrs.. I really loved this place.

By , from Los Angeles, CA on May 27, 2017

5
Everyone

One of the nicest hotels in Tijuana. Would definitely stay here again

By on May 24, 2017

5
Everyone

Great service, very upscale. Love this hotel. Will stay there agai when I return.

By on Apr 30, 2017

4

walk to restaurants, close to the border.

Everyone

In general ok, not enough parking, wi-fi did not work, NO printers for Boarding passes.

By , from San Diego .CA on Apr 24, 2017

5

best hotel by far

Everyone

It's recently remodeled by far the nicest also truly handicapped. Honest employees I forgot my luggage with passport laptop iPad phone and they calked me to let me know they found it i had left it in the parking lot

By , from l,california on Apr 12, 2017

5

nice hotel close to all bars and restaurants

Everyone

The staff was friendly, and parking was a breeze. This hotel is located in the heart of Zona Hotelera...and it's super easy to get to Costco, Sams Club, and all other nearby attractions.

By on Apr 1, 2017

5
Everyone

Stayed the night with some friends because we went to the Guadalupe Valley that day.

By on Jan 23, 2017

Review comment responded on Jan 31, 2017

Hi, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!

5

beautiful spot to rest from medical tourism surger

Everyone

Was very well taken care of while I was recooperating from surgery- great beds, pillows, room service, food and very friendly staff- they speak great English too if you're from the US

By on Sep 19, 2016

Review comment responded on Sep 23, 2016

Hi, Thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.