I got a room that didn’t work and no window blinds
The Air conditioner of the room was not working and the staff from the hotel was unable to move us to another room, they just offered a portablem fan with all windows sealed in the room
I show up the hotel and get informed that my reservation is not in their system and they can’t even give me a room because they over booked. The front desk was extremely unhelpful and did not care about the situation. So I was stuck in Tijuana looking for a new place for two hours.
Only down side it was like 15 mins away from downtown Tijuana. Thought it was closer
Our stay was great. Breakfast is good . Beds are comfortable.
System was down when trying to check in. Had to call orbitz to have them email my reservation info which turned to a 40 minute checkin in time since there were other people with same issues. Since the system was down no wifi. Room was ok. Walls were little dirty with who knows what type of stains. Shower very small and water splashes out so makes a puddle on the bathroom floor. No closet. AC was not working. Would not stay here again. Breakfast was good though.
Overall it was good the staff was attentive and friendly if I had to recommend a hotel i would recommend Express City Hotel.
Confortable and clean rooms. Continental breakfast offered is very complete. Location of hotel was very convinient, a little hard to arrive by automobile. The only thing I did mot enjoyed was the breakfast juice.
Everything clean and great no issues with anything
We plan on staying there on our next visit in Dec.
Nice quiet place, varieties of places to eat in walking distance.
We rented several rooms for a family event last weekend. The rooms were very clean, hotel staff were courteous, professional, very helpful...just great. The only thing that I did not like about the facility is that some areas smelled like bad sewer drainage. My room in particular only had that issue in the shower (not the whole bathroom). Other of my family members complained about their whole room smelling like it while others didn't have that issue at all. Overall, it was a great hotel. I loved the variety of their continental breakfast. I would stay there again.
Our stay at the City Express Tijuana was great we were pleasantly surprised. To be honest, I don't expect much when staying at hotels in Mexico, I just assume that the experience isn't comparable to staying at hotels in the States. However, I would say that this hotel was pretty close. Room was very clean (a strong smell of room deodorant seemed unnecessary) beds were comfortable and smelled clean, bathroom was fully operational. Another important highlight was the included breakfast. It wasn't just bagels and coffee it was a full-blown Mexican breakfast that was very tasty. Eating area was clean and staff was all very friendly. My complaints would be: 1) wifi wasn't working 2) carpet in hall ways needed replacement 3) TV wasn't working. Given the nature of our trip, these things presented no real problem for us. Would definitely stay here again!
Other than the difficulty getting in and out of the main Insurgentes blvd, it was great.
I GO TO THIS HOTEL TWICE OR THREE TIMES A MONTH, BUT THIS TIME I ASKED FOR AN EXTRA SET OF TOWELS AND THE SERVICE LADY WAS MAD AT ME BECAUSE SHE SAID WHY YOU NEED MORE TOWELS YOU KNOW WE CAN ONLY GIVE YOU 2, BECAUSE ROOM IS ONLY FOR TWO PEOPLE NOT FOR MORE. I'M CHANGING HOTELS
This is a very good hotel for the price paid Good breakfast and safe area
City Express Tijuana Insurgentes places you within a 15-minute stroll of popular sights such as El Trompo Interactive Museum Tijuana and World Trade Center Tijuana. This 127-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Start your day off right with a free full breakfast, served each morning from 6:30 AM to 10 AM.
All of City Express Tijuana Insurgentes's 127 air-conditioned rooms provide phones, ironing boards, and desks. Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet.
Guests of City Express Tijuana Insurgentes enjoy a gym, free WiFi in public areas, and a business center. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. This hotel also has laundry facilities.
I got a room that didn’t work and no window blinds
The Air conditioner of the room was not working and the staff from the hotel was unable to move us to another room, they just offered a portablem fan with all windows sealed in the room
I show up the hotel and get informed that my reservation is not in their system and they can’t even give me a room because they over booked. The front desk was extremely unhelpful and did not care about the situation. So I was stuck in Tijuana looking for a new place for two hours.
Gracias por sus comentarios, para nosotros son de mucha importancia
we appreciate your preference we wait for you again soon regards
Only down side it was like 15 mins away from downtown Tijuana. Thought it was closer
Gracias por sus comentarios nos complace ser parte de su eleccion. buen dia
Our stay was great. Breakfast is good . Beds are comfortable.
Muy buenas tardes Sr. Gerardo agradecemos sus comentarios, y lo invitamos a seguir siendo nuestros clientes gracias
System was down when trying to check in. Had to call orbitz to have them email my reservation info which turned to a 40 minute checkin in time since there were other people with same issues. Since the system was down no wifi. Room was ok. Walls were little dirty with who knows what type of stains. Shower very small and water splashes out so makes a puddle on the bathroom floor. No closet. AC was not working. Would not stay here again. Breakfast was good though.
Muy buenas tardes vamos a verificar lo sucedido., le pedimos una disculpa de antemano. y lo invitamos a ser siempre de su eleccion.
Thank you very much for your comments, for us they are very important, we will be pending in your next visit so that your stay fulfills your expectations, we wait for you very soon