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Recent guest reviews

I think it is a nice property and I will definitely be back. The only problem I have is I lost $1200 and did not receive any kind of comp. I should of go something, but all good.

The hotel is in a great location of Tijuana. It share a parking lot with many other stores such as dentist, another casino, grocery store, and massage parlor. The 1 an only complaint I have is that I lost $1220 and did not receive a comp in any fashion. I believe if something was implanted for loss incurred of over a grand there would be no reason to even go to Vegas.

Very clean and nice place that was that was standing

The room was clean, confortable bed and the pillows so soft

Everything was really great! Super friendly front desk great restaurant in the lobby and a really nice room. There is a safe in the room and the bed is very comfortable! Only thing I did not like was the showerhead, Everything else was fantastic! I would stay there again, really close to the US border.

There would be several things I would add to the rooms and hotel. I think a portable microwave and refrigerator would be nice. Also, I would add an ice machine on each floor. The maid service was good but sometimes I had to wait until late afternoon to have my room cleaned. The maid service was great the first two days but gradually got worst. The people at the front desk were great and very friendly and two actually remembered me from previous visits.

Didnt stay there and they keep trying to charge my cc

Is like a family, really friendly, I enjoy every single time I arrive here

Great hotel, casino, restaurant with great people and amenities. My favorite place to stay when I’m in town.

Our room wasn’t cleaned even though we left early in the morning, we came back at 5 pm and still wasn’t clean. That same night there was no water for two hours, therefore no toilet no shower, the air conditioning also broke that night.

The hotel and casino staff are very hospitable and the upgraded rooms are perfect for a getaway.

A lot of noice in the room, I checked in 6 floor and the air conditioner system was doing to much noice

This was a prepaid reservation. However, I notice a charge on my credit card statement for the amount that I prepaid for the two nights. I did not have room service or any incidental charges. This is the 3rd time this has happened with this hotel, and in the past the hotel would not refund the money. I eventually after several months received a refund from the booking company. Do not prepay.

Continental breakfast is just some fruit and toast with coffee. Don’t expect anything else.

Via Oriente 9211 Tijuana BC

Hotel highlights

  • Close to Plaza Rio Commercial Center and Las Americas Premium Outlets
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Rio, Hotel Pueblo Amigo Plaza & Casino is within a mile (2 km) of popular sights such as Tijuana Wax Museum and Centro Cultural Tijuana. This 108-room, 3.5-star hotel has conveniences like a casino, free in-room WiFi, and free valet parking. It's connected to a shopping center in central Tijuana and also close to Plaza Rio Commercial Center and Hidalgo Market.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 7:00 AM to noon and on weekends from 8:00 AM to 1:00 PM.


Rooms

Hotel Pueblo Amigo Plaza & Casino's 108 rooms are air-conditioned and provide free local calls, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Guests of Hotel Pueblo Amigo Plaza & Casino enjoy features like a casino, free WiFi in public areas, and a meeting room. Free valet and self parking are available—or if you're not driving, take the free shuttle from the hotel to the airport (available 24 hours). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and tours or tickets. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.

Room options

Suite (2 Queen Beds, Executive Floor)

2 Queen Beds | Sleeps 4

Suite Pueblo Amigo

1 King Bed | Sleeps 3

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Presidential Suite

1 King Bed | Sleeps 3

Guest reviews for Hotel Pueblo Amigo Plaza & Casino

Everyone (32) Couples (3) Family (4)
4
Everyone

I think it is a nice property and I will definitely be back. The only problem I have is I lost $1200 and did not receive any kind of comp. I should of go something, but all good.

By on Jul 15, 2020

Review comment responded on Jul 15, 2020

Thank you for staying at Pueblo Amigo Hotel. Sincerely

5
Family Partner Couples

The hotel is in a great location of Tijuana. It share a parking lot with many other stores such as dentist, another casino, grocery store, and massage parlor. The 1 an only complaint I have is that I lost $1220 and did not receive a comp in any fashion. I believe if something was implanted for loss incurred of over a grand there would be no reason to even go to Vegas.

By , from LA on Jul 13, 2020

Review comment responded on Jul 14, 2020

Thank you for staying at Pueblo Amigo Hotel. We really appreciate your feedback. Sincerely

5
Family

Very clean and nice place that was that was standing

By on Jun 30, 2020

Review comment responded on Jun 30, 2020

Thank you for staying at Pueblo Amigo Hotel. Looking forward for your next visit. Sincerely

4
Everyone

By on Feb 6, 2020

Review comment responded on Feb 10, 2020

Thank you for staying at Pueblo Amigo. Best regards!

4
Everyone

By on Jan 16, 2020

Review comment responded on Jan 16, 2020

Thank you for staying at Pueblo Amigo. Best regards!

4
Friends

The room was clean, confortable bed and the pillows so soft

By on Oct 14, 2019

Review comment responded on Oct 15, 2019

Thank you for choosing our property to saty we really appreciate your feedback. Best regards!

5
Everyone

By on Jul 20, 2019

Review comment responded on Jul 20, 2019

Thank you for staying at Hotel Pueblo Amigo we really appreciate your feedback. Best Regards!

5
Business Business

Everything was really great! Super friendly front desk great restaurant in the lobby and a really nice room. There is a safe in the room and the bed is very comfortable! Only thing I did not like was the showerhead, Everything else was fantastic! I would stay there again, really close to the US border.

By on Jul 1, 2019

Review comment responded on Jul 1, 2019

We really appreciate your coments, hope to see you back soon. Regards!

4
Everyone

There would be several things I would add to the rooms and hotel. I think a portable microwave and refrigerator would be nice. Also, I would add an ice machine on each floor. The maid service was good but sometimes I had to wait until late afternoon to have my room cleaned. The maid service was great the first two days but gradually got worst. The people at the front desk were great and very friendly and two actually remembered me from previous visits.

By , from Windsor on Jun 11, 2019

Review comment responded on Jun 12, 2019

Thank you so much for your comments, we appreciate it. We are working on the improvement of our property. Regards!

1
Everyone

Didnt stay there and they keep trying to charge my cc

By on May 25, 2019

Review comment responded on Jun 10, 2019

Good morning, we are really sorry for this inconvenient but if you did not cancel the reservation, we still have to charge the card it is a cancelation policy. Regards!

Hotel Pueblo Amigo Plaza & Casino

Via Oriente 9211, Tijuana, BC 22010
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