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Recent guest reviews

Nothing very dirty the staff was ok i end leaving after the first night and would not Reimburse me for my other nights

I like that the hotel feels very safe and that there is a lot of security around. This, i feel, is very important when you stay at a hotel. Many of the staff are genuinely nice and polite. The amenities are nice. However, there have been issues i think are major problems. Two of the nights I've stayed here, the spa in the room was very dirty. No one had cleaned it and when i turned on the spa's jets, it shot crud and small pieces of garbage out of the nozzles. I had to clean it with bleach to sterilize it just so i could use it. The next thing was that one of the nights i stayed, in the morning i discovered pubic hair under the blanket on the sheets. It was definitely not from me as i shave. Then, beside the bed were rose petals from when someone had sex. So basically, i was sleeping in the same bed sheets and blankets that someone else had sex in. The bedding was never changed. Which leads me to believe the bedding is rarely changed at the hotel unless it's visibly dirty. So people are sleeping in bedding used by other guests from previous nights. Disgusting! Another time, the air conditioner would not work. It would not turn off and it was freezing the entire night. I couldn't change the settings or anything. Sometimes, the remote controls have weak batteries because they are not changed. Another time, the air conditioning system was leaking water onto the wall and carpet. The paint was starting to bubble up on the wall. Also, the secondary locks on some of the

Everything was amazing the jacuzzi and the room. The only thing I didn’t like is that I got charge twice for the room make sure if you reserve your room online to double check if they charge you before you check in. They did called me and apologized but still have to wait 5 to 7 business days to get my refund!

Friendly staff and clean nice room. Good safe location

I love this hotel clean very good customer service nice place to stay

Excellent place to be. This is safe and clean and pleasant. Don't be a rude American. They are very nice here. Many Americans are arrogant or demanding or rude or vulgar. I'm an American and I'm not like that. These people work hard. Show respect and tip them, too. Don't be a cheapass.

Nice and clean rooms & staff 👌 nice services 5 star's hotel in tj the best .

Attentive staff. Hotel restaurant nothing to write home about but very clean rooms

WiFi, complimentary breakfast, pleasant staff! Great stay & walking distance from food/shops. 10 minutes from San Ysidro border

Hotel Ticuan was already a great 4 star property and it's my favorite hotel in Tijuana. They are taking aggressive precautions against Covid 19 including screening everyone who passes through the front door. My room was well appointed and clean. Breakfast was also included in my stay. My only gripe was that their fitness center was off limits but it was understandable under these conditions.

Av. Miguel Hidalgo (8va) #8190 Tijuana BC

Hotel highlights

  • Close to Plaza Rio Commercial Center
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Avenida Revolucion within a mile (2 km) of Plaza Rio Commercial Center, Hotel Ticuán is within a few miles (5 km) of other popular sights such as Las Americas Premium Outlets. This 87-room, 3.5-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and free valet parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.


Rooms

All 87 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are also standard.


Property features

Guests staying at Hotel Ticuán enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Other amenities at this spa hotel include a conference center, a business center, and a banquet hall.

Room options

Classic Room

1 King Bed | Sleeps 2

Double Room

2 Double Beds | Sleeps 4

Suite

1 King Bed | Sleeps 2

Deluxe Room

1 King Bed | Sleeps 2

Guest reviews for Hotel Ticuán

Everyone (91) Couples (31) Family (35)
1
Friends

Nothing very dirty the staff was ok i end leaving after the first night and would not Reimburse me for my other nights

By , from San jose California on Oct 7, 2020

Review comment responded on Oct 8, 2020

Thank you for your visit, we sincerely apologize for the inconvenience.

5
Everyone

By on Oct 5, 2020

Review comment responded on Oct 8, 2020

Thank you for your comments, we appreciate your visit to the facilities, we hope the service has been to your liking, we hope to return and see you soon.

1
Everyone

I like that the hotel feels very safe and that there is a lot of security around. This, i feel, is very important when you stay at a hotel. Many of the staff are genuinely nice and polite. The amenities are nice. However, there have been issues i think are major problems. Two of the nights I've stayed here, the spa in the room was very dirty. No one had cleaned it and when i turned on the spa's jets, it shot crud and small pieces of garbage out of the nozzles. I had to clean it with bleach to sterilize it just so i could use it. The next thing was that one of the nights i stayed, in the morning i discovered pubic hair under the blanket on the sheets. It was definitely not from me as i shave. Then, beside the bed were rose petals from when someone had sex. So basically, i was sleeping in the same bed sheets and blankets that someone else had sex in. The bedding was never changed. Which leads me to believe the bedding is rarely changed at the hotel unless it's visibly dirty. So people are sleeping in bedding used by other guests from previous nights. Disgusting! Another time, the air conditioner would not work. It would not turn off and it was freezing the entire night. I couldn't change the settings or anything. Sometimes, the remote controls have weak batteries because they are not changed. Another time, the air conditioning system was leaking water onto the wall and carpet. The paint was starting to bubble up on the wall. Also, the secondary locks on some of the

By on Sep 28, 2020

Review comment responded on Oct 8, 2020

We apologize for all these mishaps which have already been solved and we have verified everything you tell us, we regret everything that happened, I offer you a thousand apologies, we hope on your next visit everything is different, even so we will verify and follow up on your notification. .

5
Everyone

By on Sep 14, 2020

Review comment responded on Sep 16, 2020

We appreciate your visit to the facilities, we appreciate your comments, we hope your return, excellent day.

4
Partner Couples

Everything was amazing the jacuzzi and the room. The only thing I didn’t like is that I got charge twice for the room make sure if you reserve your room online to double check if they charge you before you check in. They did called me and apologized but still have to wait 5 to 7 business days to get my refund!

By , from Anaheim California on Sep 6, 2020

Review comment responded on Sep 9, 2020

Good morning, we appreciate your comments and we apologize for the inconvenience; We are sorry for the error that our colleagues at the reception had when they did not notice the payment already made. We hope the service has been to your complete satisfaction and we hope to see you again.

5
Everyone

By on Sep 6, 2020

Review comment responded on Sep 9, 2020

Gracias por su visita .Es un gusto poder atenderlo y tenerlo en las instalaciones.

5
Everyone

Friendly staff and clean nice room. Good safe location

By on Aug 27, 2020

Review comment responded on Sep 4, 2020

Gracias por su vista y sus comentarios apreciamos su visita alas instalaciones..

4
Partner Couples

I love this hotel clean very good customer service nice place to stay

By , from Los ángeles on Aug 27, 2020

Review comment responded on Sep 4, 2020

Thank you for your preference. We hope the service has been to your complete satisfaction. We hope you will come back soon.

5
Family

Excellent place to be. This is safe and clean and pleasant. Don't be a rude American. They are very nice here. Many Americans are arrogant or demanding or rude or vulgar. I'm an American and I'm not like that. These people work hard. Show respect and tip them, too. Don't be a cheapass.

By , from San Diego on Aug 26, 2020

Review comment responded on Sep 4, 2020

We appreciate your comments and the opportunity you give us to let you know the services that are offered in the facilities. Thank you for your visit .. Excellent day ..

5
Everyone

By on Aug 14, 2020

Review comment responded on Aug 19, 2020

Apreciamos su preferencia excelente dia.

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