Let's start with what I DIDN'T like. As soon as I walked in I was told that my 11 year old daughter was not allowed in the K Tower. This was not listed on our email confirmation, nor is it in the tittle of the hotel. That is something that should be very clear on your website - ADULTS ONLY. THEN I was told that they were unable to change the price of my hotel room because I booked through Orbitz. Overall, I ended up paying $100 more for a room I didn't even reserve with NO apology. Good things about the property - it was clean, our door man was very nice. NOT sure I would stay again simply because of our arrival experience.
Located in Zona Rio within a short walk of Plaza Rio Commercial Center, K Tower Boutique Hotel By Lucerna is within 2 miles (3 km) of other popular sights such as Agua Caliente Racetrack. This 49-room, 4.5-star hotel has an outdoor pool along with free in-room WiFi and free valet parking.
Enjoy dining at one of 2 onsite restaurants including Sushi en la Azotea, which specializes in Asian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
All 49 rooms feature balconies, minibars, and free newspapers. 60-inch LED TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and Select Comfort beds with Egyptian cotton sheets ensure a restful night. Free bottled water, safes, and phones are also standard.
Built in 2017, the brand new K Tower Boutique Hotel By Lucerna offers an outdoor pool, a fitness center, and a spa tub. If you decide to drive, there's free valet parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this adults-only hotel include a rooftop terrace, free WiFi in public areas, and a conference center.
Let's start with what I DIDN'T like. As soon as I walked in I was told that my 11 year old daughter was not allowed in the K Tower. This was not listed on our email confirmation, nor is it in the tittle of the hotel. That is something that should be very clear on your website - ADULTS ONLY. THEN I was told that they were unable to change the price of my hotel room because I booked through Orbitz. Overall, I ended up paying $100 more for a room I didn't even reserve with NO apology. Good things about the property - it was clean, our door man was very nice. NOT sure I would stay again simply because of our arrival experience.
Dera Guest
We sorry that you have not enjoyed a good Lucerne experience; we invite you to the concierge module to get better your next stay and be able to solve any situation that arises