Great price, service from the hotel staff was like no other. The pool on the roof top and sushi bar was a perfect place to lounge and the breakfast buffet in the Main floor restaurant was delicious and great price. Will definitely be returning.
I have stayed at this hotel 3 years ago. It was indeed a bit newer at that time and everything was great. This time was different in that the furniture is fading, the paint is coming off in the bathroom shower area and leaking toilet. Then the water was some how shut off without notifying guests for over 3 hours. For the money, not sure it's worth it now. Needs a re-vamp!
I didn't expect to be so impressed, but my boyfriend and I were thoroughly impressed by K Tower Hotel. Checkin was a bit confusing, you have to walk by the pool and find the doors to the right, the other lobby is for the other hotel that's much less nice. The food on the rooftop was great. The drinks are so fresh. The staff seems excited to see you there and to be at work. Would definitely go back. The only thing that sucked is the gym has no equipment in it...
Let's start with what I DIDN'T like. As soon as I walked in I was told that my 11 year old daughter was not allowed in the K Tower. This was not listed on our email confirmation, nor is it in the tittle of the hotel. That is something that should be very clear on your website - ADULTS ONLY. THEN I was told that they were unable to change the price of my hotel room because I booked through Orbitz. Overall, I ended up paying $100 more for a room I didn't even reserve with NO apology. Good things about the property - it was clean, our door man was very nice. NOT sure I would stay again simply because of our arrival experience.
Located in Zona Rio, K Tower Boutique Hotel By Lucerna is a leisurely stroll from sights such as CREA Sports Field and Paseo Chapultepec. This 49-room, 4.5-star hotel has an outdoor pool along with free in-room WiFi and free valet parking.
Enjoy dining at one of 2 onsite restaurants including Sushi en la Azotea, which specializes in Asian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. Full breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
Guests can expect to find free WiFi and 60-inch LED TVs with digital channels and pay movies. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, minibars, and free newspapers are also available.
Built in 2017, the brand new K Tower Boutique Hotel By Lucerna offers an outdoor pool, a gym, and a rooftop terrace. If you decide to drive, there's free valet parking. The front desk is staffed 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this adults-only hotel include free WiFi in public areas, a spa tub, and a conference center.
Great price, service from the hotel staff was like no other. The pool on the roof top and sushi bar was a perfect place to lounge and the breakfast buffet in the Main floor restaurant was delicious and great price. Will definitely be returning.
I have stayed at this hotel 3 years ago. It was indeed a bit newer at that time and everything was great. This time was different in that the furniture is fading, the paint is coming off in the bathroom shower area and leaking toilet. Then the water was some how shut off without notifying guests for over 3 hours. For the money, not sure it's worth it now. Needs a re-vamp!
We appreciate your feedback. We strive to offer our guests quality service and comfort. It's unfortunate that your stay with us was anything less than perfect. We would love to see you again in the future to provide the service you and all our guests deserve. regarding the issue of water, it was a problem all around the city. Our emergency bomb had failures, but we are already working on it so that this does not happen again.
I didn't expect to be so impressed, but my boyfriend and I were thoroughly impressed by K Tower Hotel. Checkin was a bit confusing, you have to walk by the pool and find the doors to the right, the other lobby is for the other hotel that's much less nice. The food on the rooftop was great. The drinks are so fresh. The staff seems excited to see you there and to be at work. Would definitely go back. The only thing that sucked is the gym has no equipment in it...
Dear guest. We are thankful of having you and sharing the feedback of your experience, we also appreciate to highlight the service of all the staf, we will share this comments to entire team. Looking forward to host you again. Best regards.
Let's start with what I DIDN'T like. As soon as I walked in I was told that my 11 year old daughter was not allowed in the K Tower. This was not listed on our email confirmation, nor is it in the tittle of the hotel. That is something that should be very clear on your website - ADULTS ONLY. THEN I was told that they were unable to change the price of my hotel room because I booked through Orbitz. Overall, I ended up paying $100 more for a room I didn't even reserve with NO apology. Good things about the property - it was clean, our door man was very nice. NOT sure I would stay again simply because of our arrival experience.
We sorry that you have not enjoyed a good Lucerne experience; we invite you to the concierge module to get better your next stay and be able to solve any situation that arises
Dera Guest
Thank you for your good comments, we will be waiting gladly for your return . Thank you for choosing K Tower Hotel.