Skip to main content
Beginning of main content

Hotel Palacio Azteca

3.5 out of 5.0

Recent guest reviews

It was quiet and nice to stay. The room was clean and neat. The bar at the hotel was fun to watch the people and songs.

A few rooms were left when I reserved my room. Took an extra minute to find my reservation, staff were pleasant and proactive to find my reservation. Valet is good and attentive.

Room was clean, staff was friendly, service was great! Loved my stay there. We all loved it!

Very good experience. The service in the restaurant was fantastic.

Second time here. Like if a lot! Nice room Nice services

Hotel doesn't have air condition. only heat. Reached out to manager after pursuing 7 times at front desk they involved operations manager promised he will accommodate me to give little time that was at 10:30 am we started checking with them from 2:30pm front desk gave us run around 4 times finally at 7 pm they changed the room. they just shifted to another room which doesn't have air condition again. When we inform front desk they say they will inform manager. no solution to the problem.This trip was supposed to be rejuvinate from work made us night mare. couldn't sleep for both nights.

The employees were excellent and friendly. I recommend it to all.

The hotel is distinguished in many respects, including helpful and efficient staff, spacious and well-tended grounds with mature trees, large and comfortable rooms, and a location within a short drive to downtown and other destinations. The big-screen TV offered a large variety of channels.

I've stayed here six times and they staff is always pleasant and the rooms are always clean. This is not a noisy hotel.

Nice hotel in a convenient location. Wooton walking distance to coffee shops, grocery store, and other (such as bakery and organic juice bar). Room was clean, cable TV had many channels, restaurant, bar, and small gym in hotel are very convenient/nice amenities. Free parking and valet on site.

started out fine. they made us move to new room but never said why.second room we could not connect to wifi. moved us to ground floor, it was a downgrade. lost pair of earphones in our hurried room swap. hotel under renovation. overall it was just ok.

nice location, and excellent taxi service, ask for Mango, who is a taxi driver for hotel. Mango is a excellent driver and very dependable.

Very nice hotel close to everything.. Our whole family had a very pleasant stay.. The kids were happy with the pool!! Stag was great.. The air conditioner in my sisters room was not working properly.. She was immediately changed to another room and she was happy!! Thank you

Everything was great, but the wifi did not work in our bedroom, we had to go to the lobby to get a good signal and check emails. So if you plan on kids using their tablets to watch Netflix or other stuff.... then prepare to be disappointed. Luckily, our kids are more active and wanted to swim and go outside than stay in the room.

The servers at the restaurant were horrible. Don't listen don't pAy attention, brought our food out cold

Location is centrally located and very close to the main tourist section of town. Rooms were very clean and staff was very attentive and cordial.

Really liked the hotel it was very clean and comfortable. The staff is really good and the good was also great. Pictures of the hotel on the website are actual pictures of how the room looks. The only not so great thing is the wifi and the pool water was freezing cold. The water should be warmed up a little. But other than that really liked and enjoyed the hotel. Would go back.

We were there for a night service was great hotel was very clean and comfortable,personal was awesome,we had lunch in the restaurant food was good

The room service menu was extremely limited. However, there was a wonderful restaurant within walking distance. When I went to sleep in the second bed with my girl friend, there was sand or something gritty on the sheets in the bed. It felt extremely nasty, therefore, we had to switch to the other bed. I notify the staff at check out.

Nice hotel, located close to where we were going to spend the day, restaurant has great food. Some of the staff were super nice, some can improve their attitude.

Blvd Cuauhtemoc Sur N.213 Tijuana BC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Outdoor pool

Hotel Palacio Azteca places you within a short walk of Plaza Rio Commercial Center and within a mile (2 km) of Hidalgo Market. This 3.5-star hotel has 201 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Also nearby are Club Campestre Golf Course and Tijuana Brewery.


Dining

Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is available for a fee.


Rooms

All 201 air-conditioned rooms feature free bottled water, safes, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. In-room massages are available, and other amenities include ironing boards and desks.


Property features

At Hotel Palacio Azteca, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. You can put free valet parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include 7 meeting rooms, conference space, and a business center.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Master Suite

King 1 | Sleeps 4

Master Suite with Jacuzzi

King 1 | Sleeps 4

Guest reviews for Hotel Palacio Azteca

Everyone (18) Couples (11) Business (5) Family (10) Friends (4) Other (7)
5
Everyone

It was quiet and nice to stay. The room was clean and neat. The bar at the hotel was fun to watch the people and songs.

By , from San Diego, CA on Apr 30, 2018

5
Everyone

A few rooms were left when I reserved my room. Took an extra minute to find my reservation, staff were pleasant and proactive to find my reservation. Valet is good and attentive.

By , from Long Beach, CA on Apr 28, 2018

5
Everyone

Room was clean, staff was friendly, service was great! Loved my stay there. We all loved it!

By on Mar 21, 2018

4

nice hotel, centrally located.

Everyone

Very good experience. The service in the restaurant was fantastic.

By , from las vegas, NV on Mar 4, 2018

Review comment responded on Mar 9, 2018

Thanks for staying with us. We appreciate your feedback!

4

nice hotel

Everyone

Second time here. Like if a lot! Nice room Nice services

By , from Fairfax, Virginia on Feb 16, 2018

Review comment responded on Feb 27, 2018

Thanks for staying with us. We appreciate your feedback!

1

no air condition in whole hotel?how isit possible

Everyone

Hotel doesn't have air condition. only heat. Reached out to manager after pursuing 7 times at front desk they involved operations manager promised he will accommodate me to give little time that was at 10:30 am we started checking with them from 2:30pm front desk gave us run around 4 times finally at 7 pm they changed the room. they just shifted to another room which doesn't have air condition again. When we inform front desk they say they will inform manager. no solution to the problem.This trip was supposed to be rejuvinate from work made us night mare. couldn't sleep for both nights.

By , from Los angeles on Jan 22, 2018

Review comment responded on Feb 10, 2018

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

5

it was a nice hotel. it worked well for us.

Everyone

The employees were excellent and friendly. I recommend it to all.

By on Feb 12, 2017

4

superior tijuana hotel

Everyone

The hotel is distinguished in many respects, including helpful and efficient staff, spacious and well-tended grounds with mature trees, large and comfortable rooms, and a location within a short drive to downtown and other destinations. The big-screen TV offered a large variety of channels.

By , from Los Angeles, CA on Jan 29, 2017

5

noce hotel ingood location.

Everyone

I've stayed here six times and they staff is always pleasant and the rooms are always clean. This is not a noisy hotel.

By , from New York City on Dec 23, 2016

4

nice hotel, convenient location

Everyone

Nice hotel in a convenient location. Wooton walking distance to coffee shops, grocery store, and other (such as bakery and organic juice bar). Room was clean, cable TV had many channels, restaurant, bar, and small gym in hotel are very convenient/nice amenities. Free parking and valet on site.

By on Dec 14, 2016