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Recent guest reviews

extreme dirty and facilities does not work properly, rude people front desk

This was the worst check-in and overall hotel experience I have ever had. The staff is rude and helpless. Check-in was supposed to be at 3pm and we were waiting since two hours before at the lobby since we arrived earlier and at 3pm they told us we had to wait longer. They did not allow us to check in until 3:30pm with no apology. The lobby was absolutely full of upset guests. The rooms are dirty, no towels were left for us and they couldn’t find a single towel for us in the whole hotel when we requested one. They finally found one, after security had to go floor by floor to find one, and we only got ONE although we were two people. Staff is rude, careless and pointless. The hotel is trash.

Esta barato pero es muy pequeño el espasio, ay muchos restaurantes alrededor y

The rooms or as small as a dog house the sheets and towels is dirty and stained and the room have a nasty odor I book a 10 days stay with my wife and we had to check out the next morning could not spend another minute in that dump they should not be renting the property to anyone and stop putting fake reviews on here

Very small rooms , staff was not friendly, tv was small , WiFi was awful

Safe and quiet

A good place for a night to two stay.. near the airport and secure area for your vehicle.

As many have said, this is a great place to spend a night before a flight. Super close to the airport, helpful staff, comfortable room and a nice selection of the complimentary breakfast. The room had everything I needed and was quiet at night.

They did not have a room for us ..said they were sold out . To look for a new hotel and call orbitz

The property was old and runned down. Lacked cleanliness.

We got there around 1pm but the check in is not possible till 3pm. The check out is at 1pm. The restroom water smelled funny. Other than that. Stuff are professional and friendly.

Blvd. Lazaro Cardenas #16002 Tijuana BC

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Autonomous University of Baja California is within a 5-minute walk of City Express Junior Tijuana Otay while other popular sites like Alameda Otay are within a 15-minute stroll. This 134-room, 3-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include phones and desks.


Property features

City Express Junior Tijuana Otay features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking and a free area shuttle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a vending machine and a ballroom.

Room options

Triple Room

1 Twin Bunk Bed | Sleeps 2

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Guest reviews for City Express Junior Tijuana Otay

Everyone (8) Couples (4) Family (4)
1
Family

extreme dirty and facilities does not work properly, rude people front desk

By on Aug 30, 2022

Review comment responded on Sep 8, 2022

Thank you for your honest opinion. I am sorry to hear that you were not satisfied with the competence of our team

1
Partner Couples Business Business

This was the worst check-in and overall hotel experience I have ever had. The staff is rude and helpless. Check-in was supposed to be at 3pm and we were waiting since two hours before at the lobby since we arrived earlier and at 3pm they told us we had to wait longer. They did not allow us to check in until 3:30pm with no apology. The lobby was absolutely full of upset guests. The rooms are dirty, no towels were left for us and they couldn’t find a single towel for us in the whole hotel when we requested one. They finally found one, after security had to go floor by floor to find one, and we only got ONE although we were two people. Staff is rude, careless and pointless. The hotel is trash.

By on Jun 12, 2022

Review comment responded on Jun 13, 2022

buen dia vamos a revisar su caso enseguida

3
Family

Esta barato pero es muy pequeño el espasio, ay muchos restaurantes alrededor y

By on Apr 10, 2022

Review comment responded on Apr 11, 2022

gracias por sus comentarios

1
Partner Couples

The rooms or as small as a dog house the sheets and towels is dirty and stained and the room have a nasty odor I book a 10 days stay with my wife and we had to check out the next morning could not spend another minute in that dump they should not be renting the property to anyone and stop putting fake reviews on here

By on Feb 27, 2022

Review comment responded on Mar 2, 2022

vamos a verificar su caso enseguida

1
Everyone

Very small rooms , staff was not friendly, tv was small , WiFi was awful

By on Dec 31, 2021

Review comment responded on Dec 31, 2021

vamos a verificar su caso enseguida

5
Everyone

Safe and quiet

By on Oct 18, 2021

Review comment responded on Oct 19, 2021

Agradaecemos sus comentarios Gracias

4
Everyone

By on Aug 14, 2021

4
Everyone

By on Jun 28, 2021

Review comment responded on Jul 10, 2021

Gracias por sus comentarios

4
Everyone

By on Feb 22, 2021

Review comment responded on Mar 7, 2021

Agradecemos sus comentarios gracias

4
Partner Couples

A good place for a night to two stay.. near the airport and secure area for your vehicle.

By on Sep 21, 2020

Review comment responded on Sep 25, 2020

Muy agradecidos por sus comentarios Gracias

City Express Junior Tijuana Otay

Blvd. Lazaro Cardenas #16002, Tijuana, BC 22390
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