Check in was at 4pm, we didn’t get our room until 730pm and other people waited even longer. Manager Jennifer and other managers did not handle the situation. The manager Jennifer was telling people if they didn’t want to wait to cancel and go somewhere else. They then were to busy locked in the office while the young man At the front desk took all complaints and backlash of all the angry people that also did not get rooms. Had to call corporate office to get help. I also parked my vehicle with valet and noticed that my vehicle was in the entrance at 8pm and I didn’t even request it. I asked why and the manager on staff was so ignorant with his answer as if I was bothering him with asking the question. The area is beautiful but the experience for first time in Daytona really sucked.
I tried to check in at 3 pm & was told to come back in 90 minutes. I came back at 4:30 & was again told my room was not available. I complained that there are several dozen people given rooms. Why am I the only one keep being told to come back? After the complaint they gave me a room. What was that about? Orbitz being discriminated against? No USB ports. HIDDEN CHARGES $25 daily for resort fee. $10 daily to self park your car 1/4 MILE AWAY! 4 elevators yet there was always a long line to use them.
Clean facility and great ocean view, very close to the beach. But, the elevator is a serious problem for this facility; It is very slow and inadequate for this building. On at least 4 times, we had to wait up to 30 min to get on the elevator. Not pleasant.
I was not very impressed with this Hilton. Starting with a $30 per night self parking charge which the lot was across the street...about a 1/4 mile walk from my room. 3 out of 4 elevators were not working at many times. Room was reasonably clean but not updated. Overall I would say this location is in the lower end of what you would normally expect from a supposedly high end chain!
Noisy dirty unsafe a door locking device broken had to take stairs along with others elevators did not arrive after very long wait stairwell dirty very lengthy check in
The property is old. The age makes it look dirty as well. There is issues with the elevator system and very long wait times for access to your room. A secondary issue was that I specifically requested the room be cleaned and it was not. I will not stay here again.
Good experience staff very friendly
Room service was not readily available and Door dash deliveries were difficult. Upon arrival Friday night we were told Room service was operable at the front desk. When we called room service they said they were not.
Within walking distance to a lot of restaurant. Hyde Park in the hotel was exceptional. The rooms could use a thorough cleaning and maintenece update but were clean for the most part. I would definitely stay there again. Staff was great.
Extre charges for parking was not know untill check out. Charged the same for motorcycle as cars, even though we had 2 in one space. Vending machines were empty. Room was nice and clean,
Accommodations are a bit dated but overall we enjoyed our stay. The staff was great.
Located in Brush - Stewarts, Hilton Daytona Beach Oceanfront Resort is next to popular attractions like Beach at Daytona Beach and Ocean Center. This 744-room hotel welcomes guests with 2 outdoor pools, 4 restaurants, and a 24-hour gym. Centrally located in Daytona Beach, the hotel is connected to a shopping center and also a short walk from Daytona Lagoon Waterpark and Peabody Auditorium.
There are multiple options for onsite dining with 4 restaurants, including Doc Bales Grill, which specializes in local cuisine and serves breakfast, brunch, lunch, and dinner, and Hyde Park Steakhouse with pleasing ocean views. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect wired internet and 37-inch LED TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and laptop-compatible safes are other standard amenities. Housekeeping is available once per stay.
At Hilton Daytona Beach Oceanfront Resort, guests enjoy 2 outdoor pools, a children's pool, and a 24-hour gym. Valet parking is available for USD 40 per night. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include 2 spa tubs, a conference center, and a 24-hour business center.
Check in was at 4pm, we didn’t get our room until 730pm and other people waited even longer. Manager Jennifer and other managers did not handle the situation. The manager Jennifer was telling people if they didn’t want to wait to cancel and go somewhere else. They then were to busy locked in the office while the young man At the front desk took all complaints and backlash of all the angry people that also did not get rooms. Had to call corporate office to get help. I also parked my vehicle with valet and noticed that my vehicle was in the entrance at 8pm and I didn’t even request it. I asked why and the manager on staff was so ignorant with his answer as if I was bothering him with asking the question. The area is beautiful but the experience for first time in Daytona really sucked.
Tomas, we are truly sorry for the delay in check-in and the way your concerns were handled. It is not the experience we want to provide. We appreciate your patience and are addressing these issues to improve our service. The beauty of the area deserves a matching hotel experience, and we hope to have another chance to show you the high standard of hospitality we aim for. Thank you for bringing this to our attention.
I tried to check in at 3 pm & was told to come back in 90 minutes. I came back at 4:30 & was again told my room was not available. I complained that there are several dozen people given rooms. Why am I the only one keep being told to come back? After the complaint they gave me a room. What was that about? Orbitz being discriminated against? No USB ports. HIDDEN CHARGES $25 daily for resort fee. $10 daily to self park your car 1/4 MILE AWAY! 4 elevators yet there was always a long line to use them.
David, we are grateful you took the time to share your detailed feedback. We regret any pertinent information was missed when planning your trip. Be sure to reference the "Amenities" section of our third-party site as we do share our parking rates there. Also, information about the resort fee is listed on our third-party site under the "Important Information" section. We hope this helps ensure more seamless trips in the future. We will work with our team to enhance our arrival procedures moving forward. We are confident we can improve your impression the next time you are in the area.
Seeing your rating is disappointing, Rinda, as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.
Your star rating is greatly appreciated, Beth, and it will be our pleasure to welcome you back!
Clean facility and great ocean view, very close to the beach. But, the elevator is a serious problem for this facility; It is very slow and inadequate for this building. On at least 4 times, we had to wait up to 30 min to get on the elevator. Not pleasant.
Nadim, thank you for your valuable feedback. We are glad you had an overall enjoyable stay and were pleased with our clean accommodations and beautiful views. Your comments regarding the elevators are appreciated and we apologize for the inconvenience. We hope to welcome you back for an improved experience soon!
May, our team is grateful for your high rating, thank you! We hope the next time your travels bring you to the area, you’ll consider our property again.
I was not very impressed with this Hilton. Starting with a $30 per night self parking charge which the lot was across the street...about a 1/4 mile walk from my room. 3 out of 4 elevators were not working at many times. Room was reasonably clean but not updated. Overall I would say this location is in the lower end of what you would normally expect from a supposedly high end chain!
John, we are sorry to hear about your experience and appreciate your feedback. We are working on improvements. We hope to welcome you back for a better stay, showcasing our commitment to excellence.
Noisy dirty unsafe a door locking device broken had to take stairs along with others elevators did not arrive after very long wait stairwell dirty very lengthy check in
Michelle, we are disheartened to hear that your stay fell short of your expectations and the experience we hoped to provide. Please accept our sincere apology for the inconvenience and know that we will be sure to review your comments in order to improve. We hope that you will reconsider staying with us again, as we are confident that we can provide you with a better experience.
The property is old. The age makes it look dirty as well. There is issues with the elevator system and very long wait times for access to your room. A secondary issue was that I specifically requested the room be cleaned and it was not. I will not stay here again.
Fred, we are sorry to hear about your experience and apologize for the issues with the elevator and housekeeping. Your feedback is crucial for us to address these concerns. While you have decided not to return, we hope you might reconsider in the future to see the improvements we are committed to making.
Thank you for taking a moment to leave us this five-star rating, Mats. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!