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Recent guest reviews

Hotel room was nice size and beds were comfortable. Outdoor pool was perfect for kids and adults. Great location near shopping and restaurants. Will definitely be back.

I regularly stay here for work and the hotel is great. I would highly recommend. Beautiful pool, large gym, and very well maintained.

Friendly staff.

This is a convenient place for is to stay to see family. This hotel just needs a big upgrade - has potential. At least the bathrooms are updated. Hallways don't smell that great... neither do the rooms. Was glad we could open windows - a plus! Great gym. Appreciate the indoor salt water pool. Beautiful property. Big negative was we rented a Tesla and they said they had a charger but it was broken... so that was a big inconveinece for us - money in ubers to charging stations and so on. They didn't offer us anything for this trouble even though we called 2 days before to confirm we could charge there.

i had a great time staying at the heritage hotel. the area was beautiful alot of places close by. The rooms were not the newest but everything was clean and i was just over all happy with the stay. I would come back with my family, thinking of checking it out in the winter time.

Loved everything about this property.

Lovely area

Not going to lie, was a little disappointing. Not horrible but didn't meet expectations. The spa is indefinitely closed,(not stated on website) Also, on website it says theres 2 restaurants but it's a tavern with a small menu. Staff was friendly but hotel a little outdated. Made the best of it the two nights me and my boyfriend stayed for our little getaway on memorial day weekend.

Awesome pools! Very well kept, always clean. Towels are nice and clean, always coffee or infused water available for consumption. Rooms were clean and comfortable. Air conditioner could have been cooler. Great stay besides in the morning at checkout had to wait 45 minutes for a trolley to transport bags and ect due to a wedding party using 5 of them for over an hour! Also guests were smoking right at the hotel entrance, so we had to walk through smoke to get inside on several occasions and being asthmatic and having 3 kids with me it was not pleasant. Other than that, this is our favorite resort in the area!

Overall a comfortable and nice place. Beds are small and not too comfortable. Few conveniences in the room. Thin walls. Fortunately party in room next door ended by 11 pm. Staff was nice and accommodating. Athletic club nice.

The staff was great but our heat wasn't working and they had to come fix it twice in one night.

Very clean and incredibly friendly staff. The accommodations were great and I had a pleasant stay. Make sure you check out the gym--great facilities.

Wonderful escape! Very friendly staff :) really enjoyed the outdoor pool

Woman that checked us in and out didn't seem to know what she was doing but she appeared to be new so I was very patient. Tiki bar was getting a new roof so workers were there while we were trying to relax by the pool. Hot tub was also closed due to repairs. Bummer! The good news is that the hotel is obviously making improvements where needed. Overall, the room was clean, the staff was courteous and the steam room was awesome!

Beautiful hotel and resort in a quiet area. Two pools, indoor and outdoor that are well maintained, spa tub, full gym, sauna, and much more to keep busy. Family friendly, great staff. Very clean and comfortable. Will definitely stay again!

Heritage Rd Southbury CT

Room options

Standard Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed | Sleeps 5

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 5

Guest reviews for Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

Everyone (17) Couples (4) Family (6) Friends (2)
5
Family

Hotel room was nice size and beds were comfortable. Outdoor pool was perfect for kids and adults. Great location near shopping and restaurants. Will definitely be back.

By on Aug 12, 2023

Review comment responded on Aug 15, 2023

Hello Coleen, thank you for taking the time to leave us a review. We are so glad you enjoyed your stay with us. We look forward to having you again!

5
Business Business

I regularly stay here for work and the hotel is great. I would highly recommend. Beautiful pool, large gym, and very well maintained.

By on Jul 14, 2023

Review comment responded on Jul 19, 2023

Hello Robert, thank you for taking the time to leave us a review and recommendation. We are so glad you enjoyed your stay with us. We hope to have you again!

5
Everyone

By on Jun 8, 2023

Review comment responded on Jun 13, 2023

Hello Robert, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!

4
Everyone

Friendly staff.

By on May 24, 2023

Review comment responded on May 24, 2023

Hello Thomas, thank you for leaving us a review. We are so glad you enjoyed your stay with us, and that our staff was able to contribute to that. We hope to have you again!

5
Everyone

By on Apr 13, 2023

Review comment responded on May 3, 2023

Hello Elnora, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again at the Heritage Hotel!

3
Family

This is a convenient place for is to stay to see family. This hotel just needs a big upgrade - has potential. At least the bathrooms are updated. Hallways don't smell that great... neither do the rooms. Was glad we could open windows - a plus! Great gym. Appreciate the indoor salt water pool. Beautiful property. Big negative was we rented a Tesla and they said they had a charger but it was broken... so that was a big inconveinece for us - money in ubers to charging stations and so on. They didn't offer us anything for this trouble even though we called 2 days before to confirm we could charge there.

By on Dec 31, 2022

Review comment responded on Jan 3, 2023

Hello Kathryn, we are glad you enjoyed your stay with us. We appreciate your feedback, and will take this into consideration. We hope to have you again!

4
Everyone

By on Dec 30, 2022

Review comment responded on Apr 18, 2023

Hello Victoria, thank you for leaving a review. We are so glad you enjoyed your stay with us at the Heritage Hotel. We hope to have you again!

5
Family with small children

i had a great time staying at the heritage hotel. the area was beautiful alot of places close by. The rooms were not the newest but everything was clean and i was just over all happy with the stay. I would come back with my family, thinking of checking it out in the winter time.

By on Aug 15, 2022

Review comment responded on Aug 15, 2022

Thanks for sharing your experience Estefania and we were so glad to know you #gotus! We're not the newest but we do strive to be the cleanest and best maintained while enjoying our New England rustic retreatness. We have some exciting enhancements coming soon that we know all guests will enjoy. Thanks again and travel safe, we can't wait to see you in December.

4
Everyone

Loved everything about this property.

By on Apr 5, 2022

Review comment responded on Apr 5, 2022

Hi Morgan, We are so happy to hear that you enjoyed your stay with us and hope to see you, again, in the future!

2
Everyone

By , from West Haven on Dec 1, 2021

Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

522 Heritage Rd, Southbury, CT 06488
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