I wanted a kitchen, however NO cooking supplies were provided. I would have liked a coffee pot, instead of the one small coffee dispenser as I brought my own coffee. There was one small skillet. One ladle, no spoons or forks no sponge or any dish soap to wash the one skillet. I went out and bought a spatula. They were changing the drapes in all the rooms, and a maintence man just opened the door and walked right into my room and told me there were problems changing the drapes in my room and I had to change rooms. All of the old drapes were left in the hallways with a small path to walk. The room I was changed to the table had plaster on it.
There room had a very bad odor, probably from the dirty carpet. The walls and ceiling were gross and dirty. There were several visible water stains on the ceiling. There was also visible wire where the smoke detector has been removed.
The bed was comfortable room was spacious thats about it
The hotel was clean, staff was just OK, and the building was beginning to show its age. Probably about time for a refresh, but overall was perfect for my trip.
Perfect for the cost and close to Addison nightlife.
Property not in good physical condition. The closet in the suite was a portable box that was more in the way than anything. Coffee maker but no cups. Moldy smell. Would not stay here again.
Management isnt friendly, bsthroom had mold on ceilings. Used to be a well liked property. In past year property has went down. However location is everything
We had to leave after the 1st night the room smell was horrible, Managment wouldn't refund the remainder of 2 nights we paid ahead for.
It was a Cheap hotel for an overnight stay. The bed was somewhat comfortable, had a nice little couch.
The experience was great, and staff. I would come back.
Great place to stay in the future. I love it and have stayed here for two years in a row
MainStay Suites Addison-Dallas places you within a short walk of Addison Circle Park and within a mile (2 km) of Village on the Parkway. This 70-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
For a nice break, mingle with other guests at the free manager's reception.
43-inch TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchenettes, refrigerators, and microwaves.
At MainStay Suites Addison-Dallas, guests have access to an outdoor pool, free WiFi in public areas, and conference space. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.
I wanted a kitchen, however NO cooking supplies were provided. I would have liked a coffee pot, instead of the one small coffee dispenser as I brought my own coffee. There was one small skillet. One ladle, no spoons or forks no sponge or any dish soap to wash the one skillet. I went out and bought a spatula. They were changing the drapes in all the rooms, and a maintence man just opened the door and walked right into my room and told me there were problems changing the drapes in my room and I had to change rooms. All of the old drapes were left in the hallways with a small path to walk. The room I was changed to the table had plaster on it.
There room had a very bad odor, probably from the dirty carpet. The walls and ceiling were gross and dirty. There were several visible water stains on the ceiling. There was also visible wire where the smoke detector has been removed.
Hello Katherine, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
The bed was comfortable room was spacious thats about it
Respected Guest We are very happy that you have chosen us to serve you. We feel very happy to provide our services to you. We tried our best in order to make you feel comfortable like home. We hope that you will be satisfied with our services and choose us for the next time also. Hope you had a great time with us. Best Regards
Respected Guest, Thanks for visiting and enjoying the residence services at Hawthorn Suites by Wyndham Addison Hotel. We regret that you left the hotel with a complaint for the quality of our services. We have taken your complaint very seriously and decided to apologize by writing to you. Hope you will not replace our services by others. We assure you the best of our services at your subsequent visits to us. Best Regards
Thank you for taking the time to review our hotel! We truly appreciate your feedback and delighted to know you enjoy the service and rooms at our hotel. Kind Regards
The hotel was clean, staff was just OK, and the building was beginning to show its age. Probably about time for a refresh, but overall was perfect for my trip.
Thank you for your feedback, we are working hard on improving our hotel.
Thank you
Thank You
Perfect for the cost and close to Addison nightlife.
Thank you for choosing Hawthorn Suites for your place to stay while traveling in the area.
Thank You
Hello Katherine, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.