The hotel from the outside to the inside area (lobby...eating area...etc.) were nice and clean. The staff was awesome, but when it came down to my room...it was so spectacular...especially with it being almost $100 a night. The refrigerator didn't work...the water barely ran...the lamp flicked off and on...other then that...everything else was fine
I was for some reason given a room for a disabled person, although I did not request this accommodation. Upon entering the room, I noticed the shower was dirty due to a rusted shower seat creating a puddle if brown water. Although they came to clean it, the puddle returned every day. I requested another room, but none was available. I had to take wash offs instead. If this is the condition of a room for a disabled person, it is deplorable.
Good value for the money. Hotel and room were clean. Good Location. Good for leisure travel, it would not be good for business travel since the WIFI is extremely slow and the connection is hit or miss. Overall a good experience, I would stay there again.
Hotel was great. Clean, friendly, good hot breakfast. Was a quick drive to downtown and to SMU.
This hotel was comfortable, close to shops, amenities and the freeway.
I reserved two non-smoking rooms for my colleague and myself, but when we checked in, I was given a smoking room, while my colleague got the reserved NS room. My room obviously smelled like stale smoke and bothered my allergies. I called to the front desk and the staff said they were totally booked and couldn't get me another room. I asked why I was given a smoking room when I reserved a NS room and the staff stated that if I reserved through an online travel site, sometimes that's just how it comes through. I was not happy about that, especially since I ordered both rooms at the same time and both were NS and I said my allergies were being bothered by the smoke smell. I was told I could come down to get some room freshener. I did and sprayed it (smells like engine cleaner) and went to bed. By the time I woke up 6 hours later the room still smelled and my throat was bothered and my sinuses were clogged due to the smoke smell irritation. I will not be reserving another room at this hotel because it can't be guaranteed that I will get the needed/reserved NS room. I come to Addison every two weeks and will be doing so for at least the remainder of the year.
The staff was fantastic. Room was comfortable and clean. There were some minor cosmetic issues in the bathroom, but overall room was great. Would stay there again.
Booked this hotel last minute was lured by the jacuzzi garden tub in the king suite. Upon arrival the hotel was everything I needed it to be: very calm atmosphere, near an abundance of food choices and most of all there was no need to travel the toll roads. I would highly recommend this hotel, as well as, return if I'm in the Addison area again!
I was in town visiting my family, I thought the price was right because they had a 40 % off sale for the holidays. LOVED IT. The Staff was Fabulous. I wanted to bring cinnamon roll to the family and the woman in the dining room packaged up for me. I felt like I got TLC treatment. Compared to other hotels $3.00 less the quality of the room, breakfast and service was 100% better. Next time I am town I will Definitely book here.
The rooms were very clean and the staff was courteous. The price was sensational. The location was excellent.
Very comfortable, clean, quite place. The morning breakfast buffet was lacking but adequate. All in all was a fine stay at a good value.
This was my first stay at a Holiday Inn Express. The hotel (and my room in particular) was clean and comfortable. The pool and fitness center were in good shape, and I was able to get a lot of use out of both. I enjoyed the breakfast buffet each morning. The staff was friendly, and check-in/check-out was a breeze.
This was one of the best hotel rooms I have ever had with an exceptional rate. The room was huge with every comfort of home you could ask for in a hotel room. The room was exceptionally clean and well stocked. The staff was helpful. The bed was very comfortable. I have no complaints about this hotel and would highly recommend it to anyone staying in the Dallas area.
My wife and i loved this hotel. Its perfectly located in addison. So close to everything we wanted to be around.
The hotel room was clean and spacious, and all of the things that I needed was included (breakfast, internet, parking). I would recommend this hotel to friends without any reservation.
I stayed for 4 days and wasn't disappointed. They have great breakfast. Hotel is clean and staff is very nice. Would highly recommend this hotel
Lovely hotel. Great breakfast and wonderful staff. My only wish is that they had an indoor pool. Which is not something I typically think about when traveling. But understand why it's only outdoors since we were in Dallas. Visiting even somewhere in the southern states of the US it would be nice to have had an indoor pool for use.
My very first time in TX and this hotel was extremely nice along with its staff! Beautiful lobby, daily breakfast (real food), clean room, quiet, spacious, I can't say enough nice things...oh and WiFi and a computer room if needed. When I return I will stay at thus same exact hotel!!!!
Located within a mile (2 km) of Addison Circle Park, Holiday Inn & Suites Dallas-Addison, an IHG Hotel is within 2 miles (3 km) of Quorum Park. This 3-star hotel has 102 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.
All 102 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.
Guests of Holiday Inn & Suites Dallas-Addison, an IHG Hotel have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.
Thank you for the high marks! We were grateful for the opportunity to host you during your recent visit.
The hotel from the outside to the inside area (lobby...eating area...etc.) were nice and clean. The staff was awesome, but when it came down to my room...it was so spectacular...especially with it being almost $100 a night. The refrigerator didn't work...the water barely ran...the lamp flicked off and on...other then that...everything else was fine
Thank you for taking the time to complete your online survey regarding your stay at our hotel. We do apologize for taking long to reply back as we have been closed due to COVID-19 and have recently re-opened. We very much appreciate and value your feedback and will share it with our new team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our service to provide an exceptional experience for our guests. Again, Thank you for your time and sharing your experience and we hope your next visit will be even more pleasant that the previous one.
I was for some reason given a room for a disabled person, although I did not request this accommodation. Upon entering the room, I noticed the shower was dirty due to a rusted shower seat creating a puddle if brown water. Although they came to clean it, the puddle returned every day. I requested another room, but none was available. I had to take wash offs instead. If this is the condition of a room for a disabled person, it is deplorable.
Good value for the money. Hotel and room were clean. Good Location. Good for leisure travel, it would not be good for business travel since the WIFI is extremely slow and the connection is hit or miss. Overall a good experience, I would stay there again.
Hotel was great. Clean, friendly, good hot breakfast. Was a quick drive to downtown and to SMU.
This hotel was comfortable, close to shops, amenities and the freeway.
I reserved two non-smoking rooms for my colleague and myself, but when we checked in, I was given a smoking room, while my colleague got the reserved NS room. My room obviously smelled like stale smoke and bothered my allergies. I called to the front desk and the staff said they were totally booked and couldn't get me another room. I asked why I was given a smoking room when I reserved a NS room and the staff stated that if I reserved through an online travel site, sometimes that's just how it comes through. I was not happy about that, especially since I ordered both rooms at the same time and both were NS and I said my allergies were being bothered by the smoke smell. I was told I could come down to get some room freshener. I did and sprayed it (smells like engine cleaner) and went to bed. By the time I woke up 6 hours later the room still smelled and my throat was bothered and my sinuses were clogged due to the smoke smell irritation. I will not be reserving another room at this hotel because it can't be guaranteed that I will get the needed/reserved NS room. I come to Addison every two weeks and will be doing so for at least the remainder of the year.
The staff was fantastic. Room was comfortable and clean. There were some minor cosmetic issues in the bathroom, but overall room was great. Would stay there again.
Booked this hotel last minute was lured by the jacuzzi garden tub in the king suite. Upon arrival the hotel was everything I needed it to be: very calm atmosphere, near an abundance of food choices and most of all there was no need to travel the toll roads. I would highly recommend this hotel, as well as, return if I'm in the Addison area again!
Dear Valued Guest, Thank you for taking the time to leave us some feedback on your recent stay! We strive to provide great experiences to all of our guests and are always grateful when they leave kind recommendations for us.