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Recent guest reviews

Small town atmosphere. Walking distance to local dinning and have many choices.

Staff was very friendly.

Rooms was clean

This is listed as a Holiday Inn Express (HIE) but it’s just a standard Holiday Inn. The staff is friendly and they all know the area well enough to recommend decent food and activities. However, the rest of the hotel is in desperate need of an upgrade. The photos used for this location are of an HIE and do not match the look of the actual facility. The lobby is upgraded and nice but as soon as you walk down the hall to the rooms, the air smells of mold, mildew, and smoke. The carpet is terribly stained throughout, and the bathrooms in the rooms are on par with a motel. Also, the towels feel extremely rough and old as if they have been in rotation for at least 3-5years or maybe that’s the result of a cheap detergent. I highly recommend you spend an extra $50-100 on a hotel that is not arguably in violation of multiple health codes.

We had to wait an hour and 45 minutes fir our room to be ready. We wanted to watch the Olympics, but could not get NBC on our room tv. We asked for help, but no one from the front tried to help. On the 3rd try, they set up a maintenance person who just gave us a new remote, that was exactly like the one we had. We did mot get to watch the Olympics. The bathroom had hair in the tub and there were bugs on the window sill and on our bed. The shades would not open at all during our stay. Will not return to this hotel.

Very clean room, decent pool, and wonderful and helpful staff

Great room but bathroom was a little dirty

When I went to take a shower there was no hot water at all. I let the water run for several minutes hoping it would warm up but it never did. I called the front desk to let them know of the issue. The man I spoke to told me to run the water for 15 minutes and he would check the boiler room. The water did finely get warmish for a couple of minutes then cold again. I called back to be told they would solve the problem. The next morning there was still no hot water. Needless to say an ice cold shower was not a good start to the day. Also at 1:00 a.m random strangers were beating on the door to our room. This isn't anything the hotel could have prevented I'd say. It was just very scary to my young daughter and myself.

The hotel from the outside to the inside area (lobby...eating area...etc.) were nice and clean. The staff was awesome, but when it came down to my room...it was so spectacular...especially with it being almost $100 a night. The refrigerator didn't work...the water barely ran...the lamp flicked off and on...other then that...everything else was fine

I was for some reason given a room for a disabled person, although I did not request this accommodation. Upon entering the room, I noticed the shower was dirty due to a rusted shower seat creating a puddle if brown water. Although they came to clean it, the puddle returned every day. I requested another room, but none was available. I had to take wash offs instead. If this is the condition of a room for a disabled person, it is deplorable.

Good value for the money. Hotel and room were clean. Good Location. Good for leisure travel, it would not be good for business travel since the WIFI is extremely slow and the connection is hit or miss. Overall a good experience, I would stay there again.

Hotel was great. Clean, friendly, good hot breakfast. Was a quick drive to downtown and to SMU.

This hotel was comfortable, close to shops, amenities and the freeway.

I reserved two non-smoking rooms for my colleague and myself, but when we checked in, I was given a smoking room, while my colleague got the reserved NS room. My room obviously smelled like stale smoke and bothered my allergies. I called to the front desk and the staff said they were totally booked and couldn't get me another room. I asked why I was given a smoking room when I reserved a NS room and the staff stated that if I reserved through an online travel site, sometimes that's just how it comes through. I was not happy about that, especially since I ordered both rooms at the same time and both were NS and I said my allergies were being bothered by the smoke smell. I was told I could come down to get some room freshener. I did and sprayed it (smells like engine cleaner) and went to bed. By the time I woke up 6 hours later the room still smelled and my throat was bothered and my sinuses were clogged due to the smoke smell irritation. I will not be reserving another room at this hotel because it can't be guaranteed that I will get the needed/reserved NS room. I come to Addison every two weeks and will be doing so for at least the remainder of the year.

The staff was fantastic. Room was comfortable and clean. There were some minor cosmetic issues in the bathroom, but overall room was great. Would stay there again.

Booked this hotel last minute was lured by the jacuzzi garden tub in the king suite. Upon arrival the hotel was everything I needed it to be: very calm atmosphere, near an abundance of food choices and most of all there was no need to travel the toll roads. I would highly recommend this hotel, as well as, return if I'm in the Addison area again!

I was in town visiting my family, I thought the price was right because they had a 40 % off sale for the holidays. LOVED IT. The Staff was Fabulous. I wanted to bring cinnamon roll to the family and the woman in the dining room packaged up for me. I felt like I got TLC treatment. Compared to other hotels $3.00 less the quality of the room, breakfast and service was 100% better. Next time I am town I will Definitely book here.

The rooms were very clean and the staff was courteous. The price was sensational. The location was excellent.

Beltway Dr Addison TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located within a mile (2 km) of Addison Circle Park, Holiday Inn & Suites Dallas-Addison, an IHG Hotel is within 3 miles (5 km) of Galleria Dallas. This 3-star hotel has 102 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.


Rooms

Holiday Inn & Suites Dallas-Addison, an IHG Hotel's 102 rooms are soundproofed and provide microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.


Property features

Guests of Holiday Inn & Suites Dallas-Addison, an IHG Hotel have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, free newspapers, and laundry facilities.

Room options

Suite, 1 Bedroom

1 King Bed | Sleeps 4

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

2 Queen Beds | Sleeps 4

Suite, 1 Bedroom, Accessible (Mobility Tub)

1 King Bed | Sleeps 4

Standard Room, 1 King Bed, Accessible (Mobility Tub)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn & Suites Dallas-Addison, an IHG Hotel

Everyone (4) Couples (11) Business (7) Family (8) Other (11) Friends (3)
3
Partner Couples

Small town atmosphere. Walking distance to local dinning and have many choices.

By on May 11, 2022

Review comment responded on May 12, 2022

Thank you for your great review. We hope to see you in the near future for another great stay.

4
Family

Staff was very friendly.

By on Apr 21, 2022

Review comment responded on May 12, 2022

Thank you for your great review. We hope to see you in the near future for another great stay.

5
Family

Rooms was clean

By on Mar 28, 2022

Review comment responded on May 12, 2022

Thank you for your great review. We hope to see you in the near future for another great stay.

2
Family

This is listed as a Holiday Inn Express (HIE) but it’s just a standard Holiday Inn. The staff is friendly and they all know the area well enough to recommend decent food and activities. However, the rest of the hotel is in desperate need of an upgrade. The photos used for this location are of an HIE and do not match the look of the actual facility. The lobby is upgraded and nice but as soon as you walk down the hall to the rooms, the air smells of mold, mildew, and smoke. The carpet is terribly stained throughout, and the bathrooms in the rooms are on par with a motel. Also, the towels feel extremely rough and old as if they have been in rotation for at least 3-5years or maybe that’s the result of a cheap detergent. I highly recommend you spend an extra $50-100 on a hotel that is not arguably in violation of multiple health codes.

By on Mar 17, 2022

Review comment responded on Mar 27, 2022

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn DALLAS-ADDISON. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

1
Family

We had to wait an hour and 45 minutes fir our room to be ready. We wanted to watch the Olympics, but could not get NBC on our room tv. We asked for help, but no one from the front tried to help. On the 3rd try, they set up a maintenance person who just gave us a new remote, that was exactly like the one we had. We did mot get to watch the Olympics. The bathroom had hair in the tub and there were bugs on the window sill and on our bed. The shades would not open at all during our stay. Will not return to this hotel.

By on Aug 1, 2021

Review comment responded on Aug 2, 2021

Hi, Thank you for your review. We will address your concern with our team.

5
Family with small children

Very clean room, decent pool, and wonderful and helpful staff

By on Jul 27, 2021

Review comment responded on Jul 29, 2021

Thank you for your kind feedback. We hope to see you soon in the near future.

3
Everyone

Great room but bathroom was a little dirty

By on Jul 21, 2021

Review comment responded on Jul 21, 2021

Thank you for your review. We will address this matter with our Housekeeping Supervisor and the team.

1
Family with small children Business Business

When I went to take a shower there was no hot water at all. I let the water run for several minutes hoping it would warm up but it never did. I called the front desk to let them know of the issue. The man I spoke to told me to run the water for 15 minutes and he would check the boiler room. The water did finely get warmish for a couple of minutes then cold again. I called back to be told they would solve the problem. The next morning there was still no hot water. Needless to say an ice cold shower was not a good start to the day. Also at 1:00 a.m random strangers were beating on the door to our room. This isn't anything the hotel could have prevented I'd say. It was just very scary to my young daughter and myself.

By on May 16, 2021

Review comment responded on May 17, 2021

Thank you for your review, we will address your concerns with our management team and staff.

4
Everyone

By on Nov 11, 2019

Review comment responded on Nov 12, 2019

Dear Valued Guest, Thank you for taking the time to leave us some feedback on your recent stay! We strive to provide great experiences to all of our guests and are always grateful when they leave kind recommendations for us.

5
Everyone

By on Sep 27, 2019

Review comment responded on Oct 16, 2019

Thank you for the high marks! We were grateful for the opportunity to host you during your recent visit.

Holiday Inn & Suites Dallas-Addison, an IHG Hotel

4355 Beltway Dr, Addison, TX 75001
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