Skip to main content
Beginning of main content

Recent guest reviews

Loved everything except our room was not serviced☹️ We stayed two nights and by the last day we had overflowing trash cans and I needed more lotion😊

The hotel is under construction/remodeling, so early in the morning there was this extremely loud noise right above our room, it was a machine removing tile. You could actually hear it anywhere in the hotel. There is no warning in their page, and the front desk referred that the management doesn’t want to put a warning about construction so they don’t loose business. The room was few dollars cheaper if I had booked it with the hotel directly but it was adding over $90 dollars in taxes, so I booked through Orbitz and the taxes were only $30.

They were working on the hotel and it was very noisy.

It was clean and nice and great location to everything have been here twice and will go back again sometime!

Everything is perfect. Location, amenities, staff, room features, free water.

We had a great time, wish the bathroom had a blow dryer though.

For the price, the room was very basic. Hilton is not holding up to its reputation here.

Very comfortable bed and no noisy air conditioner in the room

The hotel was wonderful and the location is awesome close to shop's, movie theatre, and a foodie haven! This is a great area of Texas looking forward to going back already!

We have been to the Hilton several times but only to eat in their restaurant Copeland's. The room was very nice and clean. I was somewhat surprised to see the folded bath towels sitting on the toilet tank lid. From a hygiene standpoint, I would have preferred they were on a shelf above and away from the toilet. The bath counter space was very minimal and we had to keeping putting items in bags and taking them back out to get ready. Please find someplace else for the towels and make the counters just a little bit longer.

We got a chance to get away for our anniversary and love this hotel because of its convenient location. So many stores, restaurants and a movie theater within walking distance. The staff sent complementary champaign and chocolate- covered strawberries to our room for the occasion. Everything was clean and in great shape. We'd definitely stay here again!

Chris was the first to greet us at the front desk and he was awesome. He made us feel really welcome and was attentive to our needs. Emily(one of the managers) was equally fantastic. We were first time Dallas visitors and she guided us on some things to do and experience during our stay. Thanks Hilton Southlake!!

Easy checking in ....great and fast valet parking! Room was great and the bed was comfortable!

Service is not as good as it once was. Room service is good

My stay at the Hilton Southlake matched all expectations. Would definitely recommend to other colleagues.

they could have had a mini fridge and a microwave other than that everything was excellent

Plaza Place Southlake TX

Hotel highlights

  • Walking distance to Southlake Town Square
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Southlake Town Square is within a 5-minute walk of Hilton Dallas/Southlake Town Square while other popular sites like Grapevine Lake are within a few miles (5 km). This 248-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free valet parking. Located centrally in Southlake, it's connected to a shopping center and also close to Texas Health Harris Methodist Hospital Southlake and Methodist Southlake Hospital.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with full breakfast, available for a fee from 6 AM to 10:30 AM.


Rooms

42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in down comforters. Refrigerators, coffee makers, and laptop-compatible safes are other standard amenities.


Property features

Guests of Hilton Dallas/Southlake Town Square have access to an outdoor pool, a gym, and free WiFi in public areas. Free valet and self parking are available, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a computer station.

Room options

1 KING MOBILITY/HEARING ACCESS W/ RI SHWR

1 King Bed | Sleeps 2

1 KING CORNER SUITE MOB/HEAR ACCESS RI SHWR

1 King Bed | Sleeps 4

Room, Accessible, 1 King Bed

1 King Bed | Sleeps 2

Suite, Accessible

1 King Bed | Sleeps 4

Guest reviews for Hilton Dallas/Southlake Town Square

Everyone (11) Couples (7) Business (4) Family (8) Other (3) Friends (1)
5
Family

Loved everything except our room was not serviced☹️ We stayed two nights and by the last day we had overflowing trash cans and I needed more lotion😊

By on May 21, 2022

Review comment responded on Jun 11, 2022

I'm sorry to hear about your recent stay with us Ms. Robin. We do appreciate your kind remarks and do apologize about the housekeeping services. We do let guests know it is upon requests and a guest can schedule service whenever they would like they just have to notify us. We look forward to servicing you again.

1
Family

The hotel is under construction/remodeling, so early in the morning there was this extremely loud noise right above our room, it was a machine removing tile. You could actually hear it anywhere in the hotel. There is no warning in their page, and the front desk referred that the management doesn’t want to put a warning about construction so they don’t loose business. The room was few dollars cheaper if I had booked it with the hotel directly but it was adding over $90 dollars in taxes, so I booked through Orbitz and the taxes were only $30.

By on Feb 11, 2022

Review comment responded on Feb 21, 2022

Hello Ricardo, Thank you for taking the time to submit a review about your recent stay. We were sorry to learn about the noise you experienced while staying with us and sincerely apologize for the inconvenience the noise caused. We work hard to ensure each guest enjoys their stay and are sorry that your stay was interrupted. We are making improvements in the guest rooms so that we may continue to provide guests with the quality they have come to expect when staying at a Hilton Hotel. Your comments have been reviewed by Hotel Management and will be used to improve the stays of future guests. We are truly sorry that your stay was interrupted and hope that you will consider staying with us again in the future so that we may extend to you the ultimate guest experience.

3
Everyone

They were working on the hotel and it was very noisy.

By on Jan 27, 2022

Review comment responded on Feb 4, 2022

Thank you Daniel for taking time to reflect on your recent stay with us. I do apologize for the noise that you experienced on your stay. We are doing renovations for a "Reimagined Hilton Southlake" and look forward to welcoming you back soon!

3
Everyone

By on Dec 21, 2020

Review comment responded on Dec 23, 2020

Thank you for taking the time to post an online rating regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure and regret this was not the case for you. Please accept our sincerest apologies for any inconvenience/disappointment experienced. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

5
Everyone

By on Mar 9, 2020

Review comment responded on Mar 11, 2020

Thank you for taking the time to post an online rating regarding your recent stay at our hotel.

5
Everyone

By on Feb 16, 2020

Review comment responded on Feb 19, 2020

Thank you for taking the time to post an online rating regarding your recent stay at our hotel.

5
Partner Couples

It was clean and nice and great location to everything have been here twice and will go back again sometime!

By on Dec 21, 2019

Review comment responded on Dec 22, 2019

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square. We look forward to the opportunity to serve your future lodging needs.

5
Business Business

Everything is perfect. Location, amenities, staff, room features, free water.

By on Oct 31, 2019

Review comment responded on Nov 2, 2019

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square for your weekend getaway. We look forward to the opportunity to serve your future lodging needs.

4
Family Family

We had a great time, wish the bathroom had a blow dryer though.

By , from Austin on Aug 4, 2019

Review comment responded on Aug 8, 2019

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure. We were pleased to learn that your overall experience at our hotel was enjoyable but were concerned to hear that your room did not have one of our blow dryers in the bathroom. We do apologize for any inconvenience caused for you. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square for your birthday get away. We look forward to the opportunity to serve your future lodging needs.

1
Partner Couples

For the price, the room was very basic. Hilton is not holding up to its reputation here.

By on Jun 15, 2019

Review comment responded on Jun 18, 2019

Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure that every stay is a memorable one for our guests whether travelling for business or leisure and regret this was not the case for you. We were concerned to learn that your expeirence was not what you have come to expect from Hilton. Please accept our sincerest apologies for any disappoitment caused for you. Rest assured, this is not the norm for our hotel. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests. Your comments have been shared with the hotel executive management team. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square. We look forward to the opportunity to welcome you back in the future.

Hilton Dallas/Southlake Town Square

1400 Plaza Place, Southlake, TX 76092
url importing http://www.orbitz.com/Fort-Worth-Hotels-Hilton-Dallas/Southlake-Town-Square.h1695929-p2.Hotel-Reviews
There was an error importing /Fort-Worth-Hotels-Hilton-Dallas/Southlake-Town-Square.h1695929-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Fort-Worth-Hotels-Hilton-Dallas/Southlake-Town-Square.h1695929-p2.Hotel-Reviews

Frequently asked questions