"Locked" doors to the hallway rooms were not locked. Room heater did not work. Toilet ran all night. Very loud due to being Six Flags adjacent...windows do not block out sound. Lots of damage in the building from laundry room to elevators. Not well kept.
The property was very dirty. Was given a room only to find that the light fixture was dangling over the kitchen. Ceiling had water damage with mold developing. So bad I grabbed my bags and went to a different property for the rest of my trip.
Not clean
Hotel staff was not at front desk for check in. When they finally showed up she was rude and said she could not check me in because the computers were down. Finally after checking in I realized that there was no remote control for the TV. Didn’t bother trying to locate any staff because they weren’t around.
Run down hotel and room was not ready at 3pm
Like, right across from Six Flags. Did not like, was not told pool not working until I asked. Did not like the fact that my grandbabies where stuck on the elevator stagf could not find emergency key to rescue. Had to call 911 in order to rescue my grandbabies
The hotel wasn’t cleaned. Didn’t have toilet paper in the room. Didn’t have rags or towels. Very misleading on everything with this hotel. Only good thing was the room was big and spacious.
This hotel is a joke. Staff is very unprofessional, they give a very bad image. They dress and talk very poorly. The rooms are not cleaned at all. The floor to my room was sticky. Their was hair in the sink. The walls had paint peeling. The sofa bed did not have a mattress. No toilet paper, no trash cans. Their was dog poop in the stairs, was there all day, that shows they either never do walk through or they did but care. They need to get a manager that actually cares about the property and someone who will be on top of things and makes sure the staff is well dressed and groomed. I do not recommend this place at all.
The hotel is dirty and it smells bad. The room was not clean. There was hair in the sink, the microwave nor the fridge worked. People stay there long term (they live there). The only good thing was the staff, they were friendly and helpful. I do not recommend this place at all, stay else where
This hotel is horrible and I need a refund on my room! 1) No hot water in my room so the kids had to wash in cold water and the excuse was because they only have one water tank line and its on the 1st floor and that's why. That was not good enough for me. 2) lights in room (bathroom/lamps next to bed) did not work and bathroom flickered plus the bathroom doors and floors had stains and chipped paibt 3)no toliet paper available besides the one roll that was already there. So we went and bought toilet paper 4) pull out bed, chairs and floors in room were so dirty with stains and smells that you figure out what it is. The elevator and hallways smelled like old water and then food. But the elevator was the worse with the trash of someone's room on the ground with stains you can't explain and the loud noises it makes. 5) room was not ready when we arrived and we had to wait until 430 due to they claimed our room we booked was not available but then all of a sudden they had one 6) the breakfast was terrible with only oatmeal and granola bars. 7) no coffee maker in room, no hair dryer, no housekeeping, everything you had to go down stairs and get. TV half works, no sheets and pillows for pull out bed I went down stairs to ask and all they gave me was a blanket and sheet. 8) my room had popped sheets!! (Sheets the the previous guest used and they just straighten them up to look like they were changed) due to we had hair on our beds that didn't bel to us. Waiting to hear from Jamison
Dirty, worn out, harbored questionable guests, no water glasses, no morning breakfast, and poorly managed. DO NOT STAY HERE!
Where do l start......first of all, the room was super dusty so that messed with our allergies. The pull out bed had huge brown stains on the,mattress...eewww!!!! There's no housekeeping, we had to take all of our dirty sheets and towels down to the front desk ourselves if we wanted clean ones. The toilet was clogged and the front desk lady told us we had to come and get the plunger and make sure to bring it right back because they only had one for the entire hotel!!! The elevators smell like marijuana, it was just terrible. I will never book through Orbitz again !!!!
It was trouble. The first room they gave us the sink was filled with old dirty water in the bathroom. So they switch us to another room and the refrigerator made noise all night. The room and hotel smelled bad.
This hotel provided enough comforts of home to work for our travels.The Staff was very nice and helpful. However, there was no Fox News!! Sorry to say, but we will check TV listings before booking in the future.
The building is somewhat older. I was a little worried because of the reviews but it was a great experience. It is literally on the other side of the freeway from Six Flags. The staff was very helpful with what I needed. The room was very well maintained. There were no dishes in the room, you must ask for them at the front desk.
Called the front desk for toilet paper and they said come get it
We arrived at about noon after a long flight, and we couldn't check in yet (understandable), but they didn't have luggage storage, so their only solution was for us to sit and wait in the lobby with our luggage for 3 hours. I've been to 70 countries and have never seen a hotel with no luggage storage, especially a large one like this. And the front desk lady was not even nice about it. Also saw doors later to multiple rooms labeled "storage" but I guess not for luggage. Unacceptable.
Located in North Arlington within a mile (2 km) of Six Flags Hurricane Harbor, Extended Stay America Suites Arlington Six Flags is within 2 miles (3 km) of other popular sights such as Six Flags Over Texas. Each of the 137 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Extended Stay America Suites Arlington Six Flags features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a vending machine and barbecue grills.
"Locked" doors to the hallway rooms were not locked. Room heater did not work. Toilet ran all night. Very loud due to being Six Flags adjacent...windows do not block out sound. Lots of damage in the building from laundry room to elevators. Not well kept.
The property was very dirty. Was given a room only to find that the light fixture was dangling over the kitchen. Ceiling had water damage with mold developing. So bad I grabbed my bags and went to a different property for the rest of my trip.
Eric, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your visit. This is not the kind of impression that we want our guests to have. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will change your mind and give us another opportunity to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not clean
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Hotel staff was not at front desk for check in. When they finally showed up she was rude and said she could not check me in because the computers were down. Finally after checking in I realized that there was no remote control for the TV. Didn’t bother trying to locate any staff because they weren’t around.
Thank you for your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Run down hotel and room was not ready at 3pm
On behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Also, we apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. We hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Hotel Management
Like, right across from Six Flags. Did not like, was not told pool not working until I asked. Did not like the fact that my grandbabies where stuck on the elevator stagf could not find emergency key to rescue. Had to call 911 in order to rescue my grandbabies
The hotel wasn’t cleaned. Didn’t have toilet paper in the room. Didn’t have rags or towels. Very misleading on everything with this hotel. Only good thing was the room was big and spacious.
Shan, thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered while you were here and regret the disappointing stay you had with us. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work so that our future guests’ do not encounter a similar issue. On a positive note, we are pleased you liked the size of your room. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
This hotel is a joke. Staff is very unprofessional, they give a very bad image. They dress and talk very poorly. The rooms are not cleaned at all. The floor to my room was sticky. Their was hair in the sink. The walls had paint peeling. The sofa bed did not have a mattress. No toilet paper, no trash cans. Their was dog poop in the stairs, was there all day, that shows they either never do walk through or they did but care. They need to get a manager that actually cares about the property and someone who will be on top of things and makes sure the staff is well dressed and groomed. I do not recommend this place at all.
We are truly sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. We also apologize you did not have a positive experience with our associates. Appropriate action has been taken so that we can improve our future guest's experience. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
Dear Russell, thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management