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Crowne Plaza Suites Arlington - Ballpark - Stadium

3.5 out of 5.0

Recent guest reviews

Indoor pool was nice kids enjoyed it. Was under construction and at the time of booking it was not stated. Overall the kids already asked to stay there again

I paid $200 for 1 night...definitely expected a bwtter quality of room for the price. There was lint on the bath towels in the bathroom, the hook on the back od the bathroom door was broken off, the bathroom smelled like sewage every time the toilet was flushed and the bed was extremely uncomfortable.

No breakfast included. My family of 4 would have cost $40 for breakfast every day. Carpet and furniture are dirty and gross. Needs serious updating! Good location to Six Flags and ball park. Elevators were slow. All 3 would come at the same time to the same floor when called. Pool bathroom was disgusting. Would not stay again or reccomend to anyone.

Hotel was outdated & dirty. 1st room the couch had a tear in it & the arms of the chair were black from people's arms resting on them 2nd room the toilet ran, the in room phone didn't work, outdated furnishing & the guy 2 doors down smoked the entire time. I complained about the smoke but the assistant manager was only satisfied with fineing the guy. They suggested for me to move...again...for the 3rd time...even though I wasn't breaking any rules. Overall the staff was great & very helpful.

Staff at the front desk were rude and unhelpful. The beds were smaller than a normal double size, we asked for a cot and were told they don't have any. Maid service skipped our room both days. The access to this hotel is horrible, none of our Uber drivers were able to find this dump. The rooms are supposed to be suites with a couch, ours had nothing and the desk wouldn't let me upgrade. I couldn't wait to get out of this dump.

Beautiful atrium. Clean and comfortable room. Nice place to stay.

I enjoyed the restaurant as well as the clean room!

The hotel staff was very helpful and the location to the AT&T stadium was amazing! Had a great weekend with family and freinds!

I had problems with my credit card, the staff was really ppatient and helpful.

Bathroom could use some updating. Room service was fast and friendly and food was very good. But very expensive for what we received. Very nice bedroom. Nice living area, but furniture was old and uncomfortable. Just a quick update would make this stay a 5 star.

Great stay. My husband and I went for our one year anniversary, and had a intestate time. We were thinking about going to Six Flags, which is about five minutes away. But they were closed. We stayed at the hotel and ate at equinox for the first night. We went out for a little bit the second day, and found another place to eat. I enjoyed the Starbucks that my husband brought me that morning, and the crème brûlée that he brought me for dessert that night as a surprise. They even wrote happy anniversary on the plate. All from the hotel! Overall, one of the greatest experiences I have had!

The staff was so nice. I am from New York and they made me feel at home. Great restaurant and cool elevator. Room was good but what makes this place nice is the staff.

Stayed here for a week and loved it. Would definitely stay here again!

For the price of the hotel it is just way to expensive for how old it is !!

I asked for a nonsmoking room but my room was a.smoking room and it was very strong.

The friendliness of the staff and management was amazing.

Wonderful hotel. Staff was very friendly and the shuttle driver was willing to take you anywhere you needed to go within a 3 mile radius (even Walmart). Room was not cleaned until very late in the afternoon which did create some issues. Would have liked a microwave in the room. Had a coffee maker and fridge though. Room service food was not very warm but I think they were just way too busy because of the amount of people staying because of the football game. Overall great place!

We came in town for a friends wedding this past weekend and we had a wonderful experience. The staff was very helpful and friendly. They helped to lookup my rewards number even though I booked through online. And they were super sweet to my almost two year old. They even gave him some freshly popped popcorn and gave us some waters for our drive back home. Will definitely stay here again!!!

Hello, The Crown Plaza is a very nice Hotel for being an older building. I found the food to be ok and service to be fair. The wating staff was not very friendly or servce driven. Tables not clean. I went repeated times to see if it was just the day. No, same unfriendly service. Shuttle drivers were great and front desk wonderful. I will come agian but will eat somewhere else. Thanks, Mark F Gilles D.Q.A.

Took the shuttle to the game, and the room was very good value with comfy bed. A little tricky to get to but overall good.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Standard Room

Full 1 | King 1 | Sleeps 2

Suite, 2 Double Beds, Non Smoking

Full 2 | Sleeps 5

Guest reviews for Crowne Plaza Suites Arlington - Ballpark - Stadium

Everyone (7) Business (4) Couples (15) Family (17) Other (3) Friends (4)
4

vacation

Everyone

Indoor pool was nice kids enjoyed it. Was under construction and at the time of booking it was not stated. Overall the kids already asked to stay there again

By , from new mexico on Jun 5, 2017

2

not what i expected for the cost

Everyone

I paid $200 for 1 night...definitely expected a bwtter quality of room for the price. There was lint on the bath towels in the bathroom, the hook on the back od the bathroom door was broken off, the bathroom smelled like sewage every time the toilet was flushed and the bed was extremely uncomfortable.

By , from Denton, Tx on Apr 10, 2017

Review comment responded on Jun 2, 2017

There is certainly no excuse for our inability to properly clean your room. That is one of our very basic ‘level of services’ that we provide to our guests. We sincerely apologize for your negative experience. Please give us another chance to ‘wow’ you on your next visit to the Crowne Plaza Arlington!

3

not worth the money

Everyone

No breakfast included. My family of 4 would have cost $40 for breakfast every day. Carpet and furniture are dirty and gross. Needs serious updating! Good location to Six Flags and ball park. Elevators were slow. All 3 would come at the same time to the same floor when called. Pool bathroom was disgusting. Would not stay again or reccomend to anyone.

By , from Oklahoma on Mar 21, 2017

3

hotel needs an overhaul

Everyone

Hotel was outdated & dirty. 1st room the couch had a tear in it & the arms of the chair were black from people's arms resting on them 2nd room the toilet ran, the in room phone didn't work, outdated furnishing & the guy 2 doors down smoked the entire time. I complained about the smoke but the assistant manager was only satisfied with fineing the guy. They suggested for me to move...again...for the 3rd time...even though I wasn't breaking any rules. Overall the staff was great & very helpful.

By , from Los Angeles on Dec 10, 2016

Review comment responded on Dec 14, 2016

Thank you for taking the time to give your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your check in. Our guest satisfaction is very important to us and I will use your feedback as a learning tool for our staff. I would also like to inform you that we are in the planning stages of our upcoming refresh with public space and guest rooms. This will included all new guest room furniture, extra outlets and much more. Thank you so much for your business and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Arlington.

1

completely disappointed

Everyone

Staff at the front desk were rude and unhelpful. The beds were smaller than a normal double size, we asked for a cot and were told they don't have any. Maid service skipped our room both days. The access to this hotel is horrible, none of our Uber drivers were able to find this dump. The rooms are supposed to be suites with a couch, ours had nothing and the desk wouldn't let me upgrade. I couldn't wait to get out of this dump.

By , from Scranton, Pa on Nov 1, 2016

Review comment responded on Nov 8, 2016

Thank you for taking the time to let us know about your stay. We are hospitality professionals who pride ourselves on delivering superior service to our guest and it s our regret that we failed to deliver an exemplary performance. Please accept our sincere apologies for any shortcomings you experienced during your stay. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guest in the future. Again, I completely understand your disappointment and please know this is not a typical experience for any of our guest. We sincerely appreciate it your feedback and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Arlington.

4

cowboy's stay!

Everyone

Beautiful atrium. Clean and comfortable room. Nice place to stay.

By , from C'ville, PA on Oct 11, 2016

Review comment responded on Oct 13, 2016

We would like to thank you for taking the time to give us your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I have shared your comments with the staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Thank you for sharing your experience, and we are looking forward to providing you the same pleasant accommodations and service the next time you are in the Arlington area.

5
Everyone

I enjoyed the restaurant as well as the clean room!

By on Apr 24, 2016

Review comment responded on Apr 27, 2016

We would like to thank you for taking the time to give us your feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

5

awesome weekend

Families

The hotel staff was very helpful and the location to the AT&T stadium was amazing! Had a great weekend with family and freinds!

By on Apr 19, 2016

4

great business trip

BusinessTravelers

I had problems with my credit card, the staff was really ppatient and helpful.

By on Aug 9, 2015

4

gameday

Families

Bathroom could use some updating. Room service was fast and friendly and food was very good. But very expensive for what we received. Very nice bedroom. Nice living area, but furniture was old and uncomfortable. Just a quick update would make this stay a 5 star.

By on Jan 5, 2015