I e machine and one elevator no working
I stayed for 2 days, but the room was never cleaned.
The hotel furniture was old. The pool light was loose and unoperable. Staff was very helpfull and friendly.
Ice makers were broken on A few levels. Guest laundry was also out of service.
The staff was amazing but the property needs renovation bad the bathroom wall paper was peeling our sink fell down the mattress was filthy the sheets had stains the microwave was filthy the closet door was broken it was horrible we were going to stay until Monday but my family was so uncomfortable we left Sunday I was a courtyard fan but this property disappointed me so bad!!!!
Very nice hotel, clean & tidy and in good location. Room is comfortable. The only thing I didn't like was the free breakfast. Since the pandemic, I understand that the buffette service is unavailable but a) this is not mentioned in the hotel or breakfast description and b) the 'grab &go' breakfast was very limited closing to scarce (a nutrition bar, a banana, a small bottle of water. Still I would recommend this hotel
The hotel was conveniently located to malls and restaurants. I was very comfortable
Place was dirty. Was there for two days and walked by the same pile of debris on the hallway floor for two days. Dirty walls also. Needs to be cleaned.
Got double charged, still waiting on a refund. Rats were out playing by the pool. Room smelled bad Ac didn’t work only heat.
Bathtub was rusty. Room faced the highway so it was noisy at times. Less than friendly service when ordering free breakfast, which they got wrong, told me that I ordered wrong, re-checked the ticket and realized that I did not order wrong and rushed the recovery. Location was good for what I needed to do, easy acces to highway and restaurants around. I won’t stay here again.
Terrible experience. The room was not clean, the sheet had a stench and we had to replace. We let management know and they have not yet contacted us regarding the issue.
Hotel was nice. Room clean. The hotel staff was great even with the booking problem. The issues were 1) Room was on the side of the freeway so we could hear every vehicle go by. The room heat/cool was hard to control so I was up and down all night trying to control the temperature. The beds were way too soft so we were unable to get comfortable.
friendly staff, cleanliness and employee discount , everything works good.
Their staff are always nice and friendly. Location is convenient enough. But that is all. Everything else did not meet my expectations. Cheap, smelly linens, thin walls, few TV channels, no microwave or fridge, old building, loudly slammed doors... I don't think I will return.
Food at the hotel just wasnt my style, no free breakfast.
Easy parking , great location near mall and lots of retail and restaurants. Great cafe w/ Starbucks coffee and friendly staff.
Wonderful and Stress Free...... Anything that they could do to help they did.
Everything went well no issues. Had no problems finding the hotel and they had someone up front even though we had to check in late.
Courtyard By Marriott Dallas - Lewisville places you within a 5-minute drive of Coyote Ridge Golf Club and within a 10-minute drive of other popular attractions like Medical Center of Lewisville. This 122-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a gym.
This hotel is home to a café and a bar/lounge. You can sip a beverage at the coffee shop/cafe. For your convenience, a to-go breakfast is served for a fee on weekdays from 7:00 AM to 9:00 AM and on weekends from 8:00 AM to 10:00 AM.
Guests can expect free WiFi and TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free weekday newspapers, and safes. Housekeeping is available on request.
Guests of Courtyard By Marriott Dallas - Lewisville have access to an outdoor pool, a gym, and free WiFi in public areas. Self parking is available for USD 10.00 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.
I e machine and one elevator no working
I stayed for 2 days, but the room was never cleaned.
Ashish, Thank you for being our guest and taking the time to share your concerns regarding housekeeping. Please know at this time due to Covid 19, daily housekeeping service is upon request. I do apologize you were not informed regarding the new process. Best regards, Rebecca Light General Manager
The hotel furniture was old. The pool light was loose and unoperable. Staff was very helpfull and friendly.
Ice makers were broken on A few levels. Guest laundry was also out of service.
The staff was amazing but the property needs renovation bad the bathroom wall paper was peeling our sink fell down the mattress was filthy the sheets had stains the microwave was filthy the closet door was broken it was horrible we were going to stay until Monday but my family was so uncomfortable we left Sunday I was a courtyard fan but this property disappointed me so bad!!!!
Very nice hotel, clean & tidy and in good location. Room is comfortable. The only thing I didn't like was the free breakfast. Since the pandemic, I understand that the buffette service is unavailable but a) this is not mentioned in the hotel or breakfast description and b) the 'grab &go' breakfast was very limited closing to scarce (a nutrition bar, a banana, a small bottle of water. Still I would recommend this hotel
The hotel was conveniently located to malls and restaurants. I was very comfortable
Place was dirty. Was there for two days and walked by the same pile of debris on the hallway floor for two days. Dirty walls also. Needs to be cleaned.
Thank you for making us your home while in Lewisville, I would like to personally apologize for the issues that you encountered during your stay with us .
Got double charged, still waiting on a refund. Rats were out playing by the pool. Room smelled bad Ac didn’t work only heat.
Omar, Thank you for being our guest and taking the time to let us know about your recent stay. I do apologize for the inconveniences you experienced due to one of our elevators not working. Please know we are working with our elevator company to get it repaired as quickly as possible. Take care, Rebecca Light General Manager