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Recent guest reviews

Air conditioner unit was exceptionally loud. Room rate is too high to add additional $9 parking charge. Complimentary supplies (cups, coffee) in room were inadequate. Received a "state recovery charge" on my credit card this morning with no explanation. What is that? .

We liked the close-in parking we found next to the hotel. Also, the fact that we could walk to nearby restaurants. We were very disappointed that there was no maid service while we were there. No one came in and made the bed or provided clean towels. Other hotels we stayed at on our trip provided daily maid service. We asked at the front desk for clean towels, hand towels, and washcloths but the clerk only sent up two bath towels. Very disappointing.

We had a AC unit in our room that was so loud that we could not get a good nights sleep the entire 3 days we stayed at this facility. There were amenities laking in the room. We were told they cold not be provided because of Covid precautions.

The hotel was very clean, cozy, and the staff was very welcoming.

I love the nice fireplace when you walk into the lobby. I didn’t like how housekeeping didn’t properly clean my room or my daughters room

Friendly staff and professional services; Clean rooms - Excellent stay and will be staying there again in near future

I was sad the pool wasn’t open. My kids were really looking forward to the swimming aspect.

This property is located within walking distance of all kinds of restaurants. activities and shopping. The staff is extremely helpful and the hotel is clean and spacious. The indoor pool is a big plus!

Nice and clean relaxing I would definitely want to go back

Paid for parking, 9.00 No spaces available to park

Nice hotel with good indoor pool. Room was nice but the bathroom could have been cleaner. Had a good breakfast buffet and cold beer on draft.

It's easy to get to, clean, quiet, and mostly comfortable. The only ding against it I had this trip was the air conditioner seems to be on a motion detector as every time we returned, the room was warm and the AC would kick on as passed the thermostat. Also, the AC was anemic at best.

Breakfast buffet was not good ..housekeeping never came the day after we checked in

E Stacy Rd Allen TX

Hotel highlights

  • Walking distance to Allen Premium Outlets
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool

Courtyard by Marriott Dallas Allen at Allen Event Center places you next to Allen Event Center and a short stroll from other popular sights like Allen Premium Outlets. This 228-room, 3-star hotel has an indoor pool along with free in-room WiFi and a gym. It's connected to the convention center in central Allen, and a short drive from Fairview Town Center and The Village at Allen.


Dining

This hotel is home to a bistro and a bar/lounge. You can sip a beverage at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.


Rooms

All 228 rooms provide refrigerators, coffee makers, and safes. Guests can expect 42-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

At Courtyard by Marriott Dallas Allen at Allen Event Center, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Self parking is offered for USD 9.0 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Executive Suite, 1 King Bed, Non Smoking, Allergy Friendly

1 King Bed | Sleeps 4

Suite, 1 Bedroom, Non Smoking, Allergy Friendly (pure)

1 Double Bed | Sleeps 4

Room, 2 Queen Beds, Non Smoking, Allergy Friendly (pure)

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Courtyard by Marriott Dallas Allen at Allen Event Center

Everyone (16) Couples (5) Business (4) Family (14) Friends (2)
2
Partner Couples

Air conditioner unit was exceptionally loud. Room rate is too high to add additional $9 parking charge. Complimentary supplies (cups, coffee) in room were inadequate. Received a "state recovery charge" on my credit card this morning with no explanation. What is that? .

By on Oct 11, 2021

Review comment responded on Oct 12, 2021

Dear Joe, I’m sorry to hear that noise pollution from the air conditioner interrupted the comfort of your stay and that you did not find us to be a good value. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Nigel Cossey General Manager

3
Partner Couples Business Business

We liked the close-in parking we found next to the hotel. Also, the fact that we could walk to nearby restaurants. We were very disappointed that there was no maid service while we were there. No one came in and made the bed or provided clean towels. Other hotels we stayed at on our trip provided daily maid service. We asked at the front desk for clean towels, hand towels, and washcloths but the clerk only sent up two bath towels. Very disappointing.

By on Jul 23, 2021

Review comment responded on Jul 23, 2021

Thank you for your recent stay. We are working on getting service back to normal ASAP.

2
Partner Couples

We had a AC unit in our room that was so loud that we could not get a good nights sleep the entire 3 days we stayed at this facility. There were amenities laking in the room. We were told they cold not be provided because of Covid precautions.

By on May 25, 2021

Review comment responded on May 26, 2021

Thank you for your business and I apologize for the issues you encountered. We are working hard to get things back to normal as soon as possible.

5
Business Business

The hotel was very clean, cozy, and the staff was very welcoming.

By on Apr 3, 2021

Review comment responded on Apr 3, 2021

Thank you for the feedback! We are glad you enjoyed your stay and hope to see you again soon! Thank you!

5
Everyone

By on Mar 3, 2021

Review comment responded on Mar 14, 2021

That you for the 5 out of 5! Really appreciate it.

4
Everyone

By on Feb 17, 2021

Review comment responded on Mar 1, 2021

Thank you for your business!

4
Family Family

I love the nice fireplace when you walk into the lobby. I didn’t like how housekeeping didn’t properly clean my room or my daughters room

By , from Georgia on Dec 7, 2020

Review comment responded on Dec 7, 2020

Thank you for the review! Let us know if we can ever be of assistance.

5
Everyone

By on Nov 25, 2020

Review comment responded on Nov 27, 2020

thank you so much for the 5 out of 5!

5
Family Family

Friendly staff and professional services; Clean rooms - Excellent stay and will be staying there again in near future

By , from Tremont, IL on Jun 22, 2020

Review comment responded on Jun 23, 2020

Thank you for the review! I will be sharing your comments with the staff.

5
Everyone

I was sad the pool wasn’t open. My kids were really looking forward to the swimming aspect.

By on Mar 14, 2020

Review comment responded on Mar 26, 2020

We were doing some improvements on our property to better suit our guests. We’re so sorry your children couldn’t enjoy it this time, we look forward to welcoming you back in the future.

Courtyard by Marriott Dallas Allen at Allen Event Center

210 E Stacy Rd, Allen, TX 75002
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