The staff was very professional especially the night staff front desk associates.
Checkin wasn’t easy and front desk didn’t know where breakfast included was.
During check-in the staff was not knowledgeable regarding my reservation. When asking for more towels at front desk they replied that they were out out towels. For breakfast the kitchen staff fussed and cussed eachother out. Breakfast was cooked terribly.
.
Not enough parking space . Service and rooom is good
The property was not ready to be open for public. Clearly had rushed to take advantage of Parents Weekend at the University. Staff was untrained. My full complaint has been submitted to Orbitz.
Located in Downtown Columbia, Hilton Garden Inn Columbia Downtown, SC is adjacent to University of South Carolina and within a 15-minute walk of popular sights like Township Auditorium. This 3-star hotel has 123 guestrooms and offers conveniences like a restaurant, an indoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
The 123 rooms have an array of amenities, including microwaves, dishwashers, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include free local calls, hair dryers, and laptop-compatible safes. Weekly housekeeping is available.
Guests staying at Hilton Garden Inn Columbia Downtown, SC enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a business center, a computer station, and laundry facilities.
The staff was very professional especially the night staff front desk associates.
Checkin wasn’t easy and front desk didn’t know where breakfast included was.
I apologize that the check-in process during your stay was a bit inefficient. Your comment has been shared with our front office manager so they can do a review of our procedures and hopefully better streamline the process. Thank you for taking the time to give us this useful feedback.
During check-in the staff was not knowledgeable regarding my reservation. When asking for more towels at front desk they replied that they were out out towels. For breakfast the kitchen staff fussed and cussed eachother out. Breakfast was cooked terribly.
.
Thank you for staying with us. We are happy that you enjoyed your stay.
Not enough parking space . Service and rooom is good
Thank you for your feedback and thank you for staying with us. We look forward to many more reservations from you and your family as well as friends
The property was not ready to be open for public. Clearly had rushed to take advantage of Parents Weekend at the University. Staff was untrained. My full complaint has been submitted to Orbitz.
Thank you for your feedback. We apologize for the experience you had here at our property. We are constantly working to develop are stronger staff to build our brand stronger. Thank you again for your feedback.
Than you for taking the time to give us some positive feedback regarding your stay. We are happy that you enjoyed your stay. We will pass on your positive comments to our staff.