The room was large and facilities were clean. Good location with plenty of restaurants and shopping in the area.
The lobby check in lady had no clue. I asked a out overnight parking and was told to use the valet for $40. I sad ok please add to my room and was told she couldn’t do that as it was paid separate. So I go to valet waiting 20 min as they had 1 kid parking cars at 4pm check in time. Finally our turn and I go to pay him and he says they will add to our room bill. No vending machines & could not find ice machine. Unorganized and poorly run!
The hotel is very nice, great beds, the staff was not the friendliest, we had requested rooms on same floor we had a room with a King and a room with two queens, and said if we wanted same floor we would have to pay more?? did not understand. Asked about a mask a few minutes later and it was a very abrupt NO, not even a suggestion where to get 1. And the stinky part was the elevator and stairwell to street level smelled like urine.
Room was very nice and clean. The digital key did not work in the elevator so despite doing the online check in on the app, we still had to go to the front desk to get a physical key. It was not busy or a hassle, though. Bed was comfortable. Breakfast was very crowded in the morning. Shower was large and plenty of towels were available. Would stay here again!
First the hotel is NOT HANDICAP accessible, very bad when one of the clients are in a wheelchair, then the staff tried to explain they do have a door for them to get in. Just wasnt put in the adverisments, no pool but a pool table REALLY. Second we walked at least a half a mile from the parking lot to the entrance, that didnt change. PARKING NOT HANDICAPPED ACCESSIBLE.
This was a very clean hotel. Had a small issue but hotel staff made sure to make appropriate accommodations! I will definitely be staying there again in the future!!
I liked the architecture and the location. I didn't like that housekeeping wasn't automatic.
The Hampton Inn and Suites is conveniently located and very clean and comfortable.
Nice building and nice room. Little confused upon arrival. No greeting on main floor. Take elevators to level 2 for checkin. Didn’t realize two hotels shared the building. On morning we left, I waited in lobby for my husband and a homeless man staggered down the steps and made a place to rest on the floor. I’m curious his he was on the steps during the night or made himself a bed upstairs. There were a lot of places someone could hide.
Old newspaper headquarters. Unique. Very friendly staff
The staff were all attentive and nice. The staff was very helpful.
The property is old style Cincinnati, right in the downtown area. Countless high class restaurants in the area. Lots to see and do a short walk away. The property itself was newly renovated. The rooms were clean and spacious. The gym was modest but more than enough for an hour-long workout.
Nice property. We walked into an unclean room upon arrival but they quickly fixed the issue
I am a Hilton honors member and the staff still treated me like dirt. Room was small, cramped and bathroom needed a thorough cleaning. There was a hole in the shower wall. Entire floor was unbearably hot.
Located in Downtown Cincinnati, Hampton Inn & Suites Cincinnati-Downtown is a leisurely stroll from popular sights such as Duke Energy Convention Center and Hard Rock Casino Cincinnati. This 144-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM. At the end of the day, unwind with a drink at the bar/lounge.
Hampton Inn & Suites Cincinnati-Downtown's 144 rooms provide free weekday newspapers, free local calls, and laptop-compatible safes. 32-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Rooms also include desks.
Renovated in 2015, Hampton Inn & Suites Cincinnati-Downtown offers a 24-hour gym, free WiFi in public areas, and a business center. Valet parking is available for USD 42 per night. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.
The room was large and facilities were clean. Good location with plenty of restaurants and shopping in the area.
The lobby check in lady had no clue. I asked a out overnight parking and was told to use the valet for $40. I sad ok please add to my room and was told she couldn’t do that as it was paid separate. So I go to valet waiting 20 min as they had 1 kid parking cars at 4pm check in time. Finally our turn and I go to pay him and he says they will add to our room bill. No vending machines & could not find ice machine. Unorganized and poorly run!
We are sorry that your experience was not to satisfaction. We are addressing all issues with the team and evaluating areas that need additional training. We hope that we can earn your business back in the future.
The hotel is very nice, great beds, the staff was not the friendliest, we had requested rooms on same floor we had a room with a King and a room with two queens, and said if we wanted same floor we would have to pay more?? did not understand. Asked about a mask a few minutes later and it was a very abrupt NO, not even a suggestion where to get 1. And the stinky part was the elevator and stairwell to street level smelled like urine.
I apologize about your experience, and thank you for a decent score at the same time. We are working on trying to get ourselves all together between training and new staff as well as employee retention. We hope we can earn you business back in the future.
Room was very nice and clean. The digital key did not work in the elevator so despite doing the online check in on the app, we still had to go to the front desk to get a physical key. It was not busy or a hassle, though. Bed was comfortable. Breakfast was very crowded in the morning. Shower was large and plenty of towels were available. Would stay here again!
Thank you so much for your feedback! As we are going through staffing woes coming out of the pandemic, hopefully not to go back into one, we are doing everything we can to bring back the hospitality of our hotel to its former glory. I apologize for the delay in my response to your concerns as I have finally gotten settled into my new role here at the property. We want to listen to each guests concerns to make our hotel great. It is our hope as we get better each day that we can hopefully earn you business back one day and give us another chance.
First the hotel is NOT HANDICAP accessible, very bad when one of the clients are in a wheelchair, then the staff tried to explain they do have a door for them to get in. Just wasnt put in the adverisments, no pool but a pool table REALLY. Second we walked at least a half a mile from the parking lot to the entrance, that didnt change. PARKING NOT HANDICAPPED ACCESSIBLE.
This was a very clean hotel. Had a small issue but hotel staff made sure to make appropriate accommodations! I will definitely be staying there again in the future!!
Thank you for the positive review
We are happy that you enjoyed your stay with us. Looking forward to seeing you in the future. Thank you
I liked the architecture and the location. I didn't like that housekeeping wasn't automatic.
Thank you very much for your feedback. We hope that we will see you back in the future.