First of all Wyndham does not have an emergency procedure in place to deal with the dead bolt locking a person out of the room. It took almost 1 1/2hrs for them to call the fire department. The front desk staff was very nice, their management something different. Next the television in room 100 along with the phone doesn’t work.
the staff were king and welcoming and i will take my friends and families back,very very cleanand family friendly
Great stay! Shower pressure isn’t the best but it’s not bad!
My vehicle was broken into while parked in their parking lot. There are ZERO cameras in the property so therefore nothing was seen. There were 3 cars total that were hit that same night. The staff was kind and extended my stay one night at half price, which should have been free imo.
Was not the cleanest place I have been in. Stained sheets. I wiped the bathroom down because it wasn’t clean
I enjoyed the stay completely. The room was spotless and the hotel is in a very convenient area. The staff were also very friendly.
I didn't like the 50$ hold fee. I loved the free breakfast
It was perfect!! The Amenities A+ Breakfast bar A+++++++++
Being that this particular establishment was pet friendly, ut did not smell of animals, it was nice and clean. The staff was very nice. It's close to food and shopping. The only bad thing I can say is fleas were in my room and bit me up.
Enjoyed the large breakfast area and what it offered.
Very convenient to different food options! Beautiful Grounds
The staff from the time I met the staff at the front desk, to housekeeping, breakfast staff to checking out. The stay was enjoyable! (Lafone).
Check in was quick, employees were helpful. The first room that we were in had a plumbing problem. However we were quickly upgraded to a room accross the hall. The bed was very comfortable.
There were signs posted that said smoke free hotel but I smelled smoke the instant I walked in the lobby and also in the elevator. I felt unsafe at times because of other guests and I could hear noises in the hallways and from other rooms from inside my room
Good location , very pleased with our choice. Very clean , good breakfast
My reservation was not in the hotels system when I arrived to check in. I was glad that the hotel had a room available and matched my rate. The guy who checked me in was unprofessional (talking about being annoyed by the phone ringing). The hotel was being renovated and was a mess (paint on the floor). At about 1:30 in the morning the power went out and didn't come back on until about 3:00 in the morning. When asking the lady at checkout if she new what happened, she was rude with her answer.
Concord Mills is within a mile (2 km) of Wingate by Wyndham Charlotte Speedway/Concord, and other popular attractions like Charlotte Motor Speedway are within a few miles (5 km). This hotel has 93 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Free continental breakfast is offered each morning. For a nice break, mingle with other guests at the free manager's reception.
The 93 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Free newspapers, free local calls, and fans are also standard.
At Wingate by Wyndham Charlotte Speedway/Concord, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include conference space, a business center, and coffee/tea in a common area.
First of all Wyndham does not have an emergency procedure in place to deal with the dead bolt locking a person out of the room. It took almost 1 1/2hrs for them to call the fire department. The front desk staff was very nice, their management something different. Next the television in room 100 along with the phone doesn’t work.
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
the staff were king and welcoming and i will take my friends and families back,very very cleanand family friendly
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
It was our privilege to earn your business and we hope to host you again on your next trip.
Great stay! Shower pressure isn’t the best but it’s not bad!
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!
My vehicle was broken into while parked in their parking lot. There are ZERO cameras in the property so therefore nothing was seen. There were 3 cars total that were hit that same night. The staff was kind and extended my stay one night at half price, which should have been free imo.
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
Was not the cleanest place I have been in. Stained sheets. I wiped the bathroom down because it wasn’t clean
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our sheets. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
I enjoyed the stay completely. The room was spotless and the hotel is in a very convenient area. The staff were also very friendly.
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
I didn't like the 50$ hold fee. I loved the free breakfast
Thank you for your valuable opinion regarding our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
It was perfect!! The Amenities A+ Breakfast bar A+++++++++
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!