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Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

3.5 out of 5.0

Recent guest reviews

Great hotel! All around good experience. Breakfast was very good.

Great stay, great employees, will recommend this hotel. Will be back

I thoroughly enjoyed my stay. The spa was wonderful. The bar and grill was nice too!

Clean, beautiful hotel. Good breakfast. Near everything...restaurants, mall, aquarium, movies, and other fun activities.

I booked a superior room when making my reservation. The upcharge was $20.00. When I checked in the clerk said, "I don't have any of those". I asked what he meant and he said he had just given the last one away to a Hilton Gold member free. I said I was also a Hilton Gold member and had paid for a Superior room and had a confirmation. He said there was nothing he could do about it. After 20 minutes fumbling in the computer he said, "I will give you a balcony room which is only $5.00 cheaper than the superior you booked, that is all I have". It was late and I just wanted to get away from the desk. The room I got was adjacent to the mechanical system exhaust and required putting the blankets over the window to drwon out the noise. Never again is the only promise I can make. There are many better choices around this location.

ONLY PROBLEM WAS THE LINENS ON THE SOFA BED WERE STAINED REALLY BAD

The staff was great, had a very pleasant stay. Spent the day with my kids at the Warped tour at the PNC Pavilion Just a short drive to the Embassy Suits where I had a nice recovery from a hot loud day. Very nice hotel.

A+ experience. Went for business meeting and everything was super.

I enjoyed myself and although I wasn't able to use my complimentary drink vouchers I thought it was great that I even got them. The cleanliness of the hotel was splendid. I felt safe and I felt comfortable!

Near golf course and Nascar sweedway. Relaxing. Spa.

Stayed for one night because we lost power due to ice storm. There was some sort of brown junk that looked like feces on the shower curtain. When I called to have them replace it, they just left the curtain for me to out up. Called back and told them for $250 that they could do it! Bathroom was not very clean. Breakfast was terrible. Food was always out and bacon wasn't cooked. Overall, very unsatisfied:(

Was better than expected..had an emergency alarm go off that morning and everybody has to exit room but thehe staff never said why..we were told once we got downstairs that everything is okay and go back to your room...a little more explination would have been nice but still a wonderful stay

we had 2 rooms, one for kids, one for parents, and they were both dirty. A lamp didn't work, one of the tv remotes didn't work, and when I used the shower the first night there was a dirty washcloth hanging in the shower. The engineering staff was good, but the front desk staff was extremely rude and very condescending considering I could have paid to stay at a nicer hotel and thought that I was! The breakfast was good, I have to admit that, but won't stay at this hotel again. Next time we'll stay at the Westin, much more of a spa and is always clean and wonderful staff.

. Waited in line 15 minutes to check in....listening to a customer rant about his rate on a reservation. Manager on duty finally came out and offered a rate significantly below what I payed. Not a great first impression! Our room did not get serviced and we had to call to get clean towels, coffee and glasses, We were gone all day and were quite surprised to return to a room not serviced.

Beautiful hotel! Clean, employees friendly, wonderful complimentary breakfast, very satisfied! We will be staying again!

Love the location - the breakfast/managers reception BUT concerned about the DOGS being allowed to stay in this top flight resort.Cant help but think of the ACCIDENTS that may still linger on the carpet and the furniture.Realize people think of their pets as family but Don't make me share a space with them!

The rooms were clean. Everything from the staff to the free full breakfast & dining options we great. I would highly recommend this Hotel & stay there again myself.

Great deal with managers special and great location for shopping.

Thr room and staff were great. The managers reception is a wonderful extra and the made to order omelets are out of this world.

As always love the embassy! Only complaint we had was the Wi-Fi in room was not free at this location. We always stay with Embassy when ever possible everywhere we go.. some do include the Wi-Fi for free. they did have a business area with computers complimentary but just not in suite...all else was as always very nice & loved the suite!

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Suite, 2 Bedrooms, Non Smoking

King 1 | Sleeps 8

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

King 1 | Sleeps 4

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

King 1 | Sleeps 4

Guest reviews for Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Everyone (5) Business (6) Couples (8) Family (19) Other (2)
5
Everyone

Great hotel! All around good experience. Breakfast was very good.

By on May 4, 2017

Review comment responded on May 8, 2017

Thanks for staying with us. We appreciate your feedback!

4

nice clean hotel

Everyone

Great stay, great employees, will recommend this hotel. Will be back

By , from r on Aug 21, 2016

5

great hotel with plenty to do.

Everyone

I thoroughly enjoyed my stay. The spa was wonderful. The bar and grill was nice too!

By on Jul 18, 2016

5

great hotel

Everyone

Clean, beautiful hotel. Good breakfast. Near everything...restaurants, mall, aquarium, movies, and other fun activities.

By on Apr 5, 2016

2

bait and switch

Everyone

I booked a superior room when making my reservation. The upcharge was $20.00. When I checked in the clerk said, "I don't have any of those". I asked what he meant and he said he had just given the last one away to a Hilton Gold member free. I said I was also a Hilton Gold member and had paid for a Superior room and had a confirmation. He said there was nothing he could do about it. After 20 minutes fumbling in the computer he said, "I will give you a balcony room which is only $5.00 cheaper than the superior you booked, that is all I have". It was late and I just wanted to get away from the desk. The room I got was adjacent to the mechanical system exhaust and required putting the blankets over the window to drwon out the noise. Never again is the only promise I can make. There are many better choices around this location.

By on Mar 30, 2016

4

another great stay here

BusinessTravelers

ONLY PROBLEM WAS THE LINENS ON THE SOFA BED WERE STAINED REALLY BAD

By on Dec 17, 2015

4

warped tour

Families

The staff was great, had a very pleasant stay. Spent the day with my kids at the Warped tour at the PNC Pavilion Just a short drive to the Embassy Suits where I had a nice recovery from a hot loud day. Very nice hotel.

By on Jul 10, 2015

5

super hotel

BusinessTravelers

A+ experience. Went for business meeting and everything was super.

By on Jul 1, 2015

5

great

Couples

I enjoyed myself and although I wasn't able to use my complimentary drink vouchers I thought it was great that I even got them. The cleanliness of the hotel was splendid. I felt safe and I felt comfortable!

By on Jul 8, 2014

4

holiday weekend family golf getaway

Families

Near golf course and Nascar sweedway. Relaxing. Spa.

By on Jul 7, 2014