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Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

3.5 out of 5.0
Overview Reviews Amenities & Policies
5400 John Q Hammons Dr, Concord, NC
1-844-663-2269
4.0
out of 5
"Good!"
See all 60 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.5

This hotel is most popular for:

  • Family
  • Everyone
  • Couples

Recent guest reviews

Spa was great. People were nice. We really enjoyed our stay.

Clean, spacious and comfortable. From the friendly competent staff, fantastic breafast and the 2 free manager special drinks, it doesn't disappoint. It is the quality I expect from Embassy Suites; which is why I continue to make this my go-to hotel.

Great location, nice and big. Room spacious ......

I loved the Omlette bar! The other thing that I especially liked was that rooms were huge! There is a TV room and a bedroom!

Hair Dyer is not working, Microwave was broken, I don’t know why they running Hotel, if they cannot maintain

The hotel was clean and the staff was helpful. The Rocky River Grille's food was delicious. The waiter was a little rude it seems. It could have been a language barrier. He was not as nice until.he learned we were staying at the hotel. He assumed we were there just for Queen's Feast. We wanted an additional item and he said that was the restaurant/bar and he couldn't add it even though I wanted to pay extra. Once he over heard we were staying there, he changed a little. Overall, it was good. The lady waitress made it a better experience.

Seating was limited during the weekend breakfast time.

Well maintained, quiet, restful, all good qualities for overnight lodging.

Beautiful Hotel! Outstanding Room! Great Breakfast

Wonderful and I would stay there again, very clean Stafford very polite and helpful it have everything you need thank you

Perfect location, perfect facility, gracious staff. Perfect

Stayed here during Carolina Rebellion. Walking distance from the concert venue and the campground. Nice rooms and amenities. Just wish it had an outdoor pool.

Hotel and staff were very nice. The decor is very outdated. Wallpaper in bathroom was peeling from wall. A lot of various little maintenance fixes here and there. The coffee at the breakfast bar was brown water. It pretty much forced guests to use the Starbucks on site to get coffee.

Great place to stay. Check in was a bit slow due to high volume of persons checking in at one time. The bath room could have used a few wash cloths.

It was pleasure staying at Hilton. The staff was really nice and Hotel was really great. They inside view from top floor is amazing.

I’ve stayed at several embassy suits in the US (San Antonio’s, TX; Phoenix, AZ; Orlando and Kissimmee, FL) and my experience had always been pleasant. This particular property have an excellent location, close to many chain restaurants, east Carolina speedway and concord mall. The main atrium is clean and well kept. The problem I had was with room itself. It was not well cleaned and was missing several items. we found an empty bottle of water left by previous guest next to one of the bed. The pull out sofa had worn out mattress and linen was soiled with what it looked like dead bed bugs. The room was missing coffee cups as well as hair dryer. The carpet was not well vacuum either. I will not stay at this property in the future. We paid close to $200/night as we booked the two bedroom suit given our family size. With this amount of money one would expect not so many issues with such expensive room.

Very nice facility. Well decorated, clean, excellent food, staff was top notch.

John Q Hammons Dr Concord NC

Hotel highlights

  • Close to Charlotte Motor Speedway
  • Free cooked-to-order breakfast
  • Onsite dining
  • Spa

Charlotte Motor Speedway is within a mile (2 km) of Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa, and other popular sites like Concord Mills are within a couple of miles (3 km). This 308-room, 3.5-star hotel has a golf course, a full-service spa, and free breakfast.


Dining

Start your day off right with a free cooked-to-order breakfast. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

A 32-inch LCD TV comes with cable channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include an MP3 dock, a sofa bed, and a living room.


Property features

Guests of Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa have access to a golf course, a full-service spa, and an indoor pool. If you drive, self parking is USD 6.00 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this spa hotel include a 24-hour fitness center, a spa tub, and a rooftop terrace.

Room options

Suite, 1 Bedroom

Queen 2 | Sleeps 6
$144* Per night/room Nov 3 - Nov 4

Premium Suite, 2 Bedrooms

King 1 | Sleeps 8

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Room, 1 King Bed, Balcony

King 1 | Sleeps 4

Room, 2 Queen Beds, Corner

Queen 2 | Sleeps 6

Guest reviews for Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

Everyone (21) Couples (9) Business (6) Family (23) Other (2)
4
Partner Couples

Spa was great. People were nice. We really enjoyed our stay.

By , from Hillsborough on Sep 29, 2019

Review comment responded on Sep 30, 2019

Thank you for your business and staying with us. We are very happy you enjoyed your stay with us.

1
Everyone

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Thank you for your business and choosing to stay with us. We do apologize for any inconveniences that incurred during your stay.

5
Families Families

Clean, spacious and comfortable. From the friendly competent staff, fantastic breafast and the 2 free manager special drinks, it doesn't disappoint. It is the quality I expect from Embassy Suites; which is why I continue to make this my go-to hotel.

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

We are very happy you enjoyed your stay with us. Thank you for your business and choosing to stay with us.

4
Families Families

Great location, nice and big. Room spacious ......

By on Aug 17, 2019

Review comment responded on Aug 18, 2019

We are very happy you enjoyed your stay with us. Thank you for your business.

5
Business Business Travelers

I loved the Omlette bar! The other thing that I especially liked was that rooms were huge! There is a TV room and a bedroom!

By on Apr 13, 2019

Review comment responded on Apr 14, 2019

We are so happy you enjoyed your stay with us. Thank you for your business.

1
Everyone

Hair Dyer is not working, Microwave was broken, I don’t know why they running Hotel, if they cannot maintain

By on Mar 17, 2019

Review comment responded on Mar 18, 2019

We truly apologize for the inconvenience you incurred during your stay. Thank you for bringing to our attention that these items are broken and not working. We hope that you would consider staying with us again in the future. Thank you for your business.

2
Everyone

By on Mar 11, 2019

Review comment responded on Apr 1, 2019

Thank you for your business and staying with us.

4
Everyone

By on Feb 27, 2019

Review comment responded on Apr 1, 2019

Thank you for your business and staying with us.

5
Everyone

The hotel was clean and the staff was helpful. The Rocky River Grille's food was delicious. The waiter was a little rude it seems. It could have been a language barrier. He was not as nice until.he learned we were staying at the hotel. He assumed we were there just for Queen's Feast. We wanted an additional item and he said that was the restaurant/bar and he couldn't add it even though I wanted to pay extra. Once he over heard we were staying there, he changed a little. Overall, it was good. The lady waitress made it a better experience.

By on Jan 22, 2019

Review comment responded on Jan 22, 2019

Thank you for your business and staying with us. We truly appreciate your business.

4
Everyone

Seating was limited during the weekend breakfast time.

By on Dec 31, 2018

Review comment responded on Dec 31, 2018

Thank you for your business and staying with us. We do apologize that seating for breakfast was very busy and incurred wait times. We thank you for your patience and hope you will come back and stay with us again in the future.

Embassy Suites by Hilton Charlotte-Concord-Golf Resort & Spa

5400 John Q Hammons Dr, Concord, NC 28027
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