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De Waterkant Village

3.0 out of 5.0

Recent guest reviews

My husband and I stayed with our 3 year old for 9 nights. We booked it then read the reviews on trip advisor. I was pretty nervous before we went after reading so many negative reviews but really don't know what some people were on about, we couldn't fault it! The 2 bedroom apartment was a little dated but they are privately owned and then managed by De Waterkrant Village so I don't really expect such accommodation to be sparkling new, it's more like Airbnb type of accommodation with the bonus of having service like the reception and cleaning. The area is about 15 minutes walk to the V&A waterfront but the area that De Waterkrant Village is in has lovely bars, cafes and a shopping mall so it's very handy and felt very safe. Instead of using the taxis, download uber and the fares are half the price. One last mention, Charles at the reception couldn't have been nicer or more helpful. Without a doubt isn't recommend staying here and we will definitely be back!

I was booked into a classic one bedroom apartment and booked the hotel so I could stay in a classic ‘typical’ Cape Town colourful painted house. Literally why your hotel appealed to me. When we were taken to our room it was all the way on the next block in the Rockwell hotel apartment block which was NOT what we booked. The lady who took us to the room pretended like nothing was wrong and not once were we advised that we were put into a different room than we booked. It was just a basic soulless apartment in a grungy apartment block. Honestly we were treated like fools. When I questioned about our originally booked room, the rude lady pretty much told us ‘too bad’ and that because we didn’t book direct on the website, we didn’t get the room we booked. Too bad, so sad. The annoying thing was we always prefer to book direct, but booking through a third party was CHEAPER! To make things worse, the room we were put into didn’t have wifi, even though wifi was advertised!!! This was one of the reasons why we booked the hotel also. Unacceptable deceiving conduct. We were left disappointed and felt we received such bad service. Not only were we deceived and put into a worse room we didn’t book, far away without wifi, the ‘service recovery’ via a text message an hour later from you guys was a downgrade to a studio room... Very disappointed with the entire stay.

We would not come back to this place. The location may be convenient but with uber you can get cheaply around the whole city. Otherwise, where should I start! We were first put in an apartment with tile floors and stairs!! We have a crawling baby!! He was on the floor for 2min and got completely black! The floors haven't seen cleaning for a long long time! We complained and got placed in a new apartment with wooden floors. Better, but still dirty! Asked to get our money back and go looking for another place, once with the money you pay here I'm sure you can get much better, we didn't get it! That's why you should not pay in advance I guess... you will not be well served! Dust on the furniture, not to speak under it... furniture due a cleaning or just a renovation once it was full of stains. We ended up cleanup by the whole floor with my babies wet nappies and on the last day we had visitors! Cockroaches! Super!!! So... use your money elsewhere! Ah and to top it off, I forgot my favorite scarf there and surprise surprise! It was not found!!

Start with some positives. The main De Waterkant House is lovely, the shared kitchen, lounge and outdoor area is great. The resident ginger cat is a beautiful (he loves to visit you in your room though so beware). General location is fantastic close to local bars and restaurants. There are far too many negatives though! The management is chaotic and some reception staff surly and disinterested. On checkin they took us to the completely wrong room (a two bedroom apartment 0.5km away)! We then had to return to reception walking in blistering heat with our cases. After locating our correct room we were then told breakfast wasn’t included even though it clearly stated it was on our confirmation. After arguing with them they finally gave us the correct breakfast vouchers! The day before we were due to check out they called and asked us to check out. Again they got the wrong guest and booking! Utterly shambolic! The Courtyard Room we stayed in had no air con just a static noisy fan. The bathroom door is broken, there is black mould on the ceiling and it’s far too small for two adults and two suitcases! In conclusion stay elsewhere.

Having read some negative reviews prior to leaving we were not sure what to expect. We found a nice sized flat with 2 bedrooms, access to laundry, a small living room, kitchen and dining space. It was clean and comfortable. There was daily maid service, though the last day the toilet tissue was not filled and the next morning one of us had to go out and pick some up at the grocery store. However, walking distance to some top restaurants, proximity to all sight seeing attractions, grocery and shopping, made the quiet location perfect. Note that you will have to pull your luggage from the registration to your unit, ours was a block away. Then also up stairs depending on the unit. For us that was fine, but may not be for everyone. Staff at reception was very helpful and friendly. We would definitely stay there again.

Unit 5 Loader Street. We agree with all the other reviews that this is a a great location for Cape Town and appeared safe. The two bedroom apartment was clean and well fitted out. Equipment and furniture were clean and newish (settee and outside table ready for replacement). Cleaners came each day and cleaned up and made the beds. The main problem was the renovation of the balcony and entrance way using a flame thrower that came under the back door and set it smouldering while we were inside. This took place on two days. Reception (Charlie Cafe) were very friendly and helpful. They handled questions and a couple of problems quickly and efficiently. We mentioned the renovation and the flame thrower to reception on the first day. They seemed as surprised as we had been and said they would mention it to the management for our apartment. So we were more surprised and upset when the flame thrower team returned the next morning. Seemed no point in bringing it up again as we were just leaving. This apartment clearly needs a full check over by the management to ensure everything is in working order and cleaning staff to flag problems rather than waiting for guests to find the problems. For example the shower doors were in obvious need of attention and only one air conditioner remote control worked. None were holiday wrecking issues, but the maintenance man who came to resolve a pre-locked safe said he would get them resolved (but not in time for us) as no one had brought up these points before. There was free wifi in reception but not in the apartment.

My room smells like mold i complain but nobody take care, it was a promo but nobady mentioned me , so i pay the whole price. My room was small at the down floor smell like mold, and lots of rats around the area. Living room beautiful and small kitchen and pool. Do not compromise for those amenities and look for some place without rats.

My wife and I and our 2 children (age 15 and 21) visited Cape Town for 4 days before heading to Kruger for safari. We stayed in a 2 bedroom apartment in De Waterkant Village, and we found it to be a very good option for us. While it is not a luxury apartment, it was comfortable and fully stocked with necessary amenities (including coffee pot, iron, ironing board, etc.). We spent most of our time touring Cape Town, eating out, etc. so it mainly served as a place to lay our heads and shower. The staff at the reception were welcoming and helpful, and there is a great restaurant at the office for breakfast which made it easy to get the day started. There are other good restaurants and a grocery store within walking distance, and my daughter went to the neighborhood yoga studio for a morning workout. We felt safe walking around the neighborhood during the day and mainly used Uber at night to get to dinner, etc.

I ended up in this property as all regular business hotels were fully occupied due to several conferences happening in town. The area is very nice, with some popular breakfast bars, nice small terraces for lunch or dinner. You stay in small houses, directly on the street, and it can be very noisy during the night, specially as the windows are single glass only and not even close properly. All in all, i enjoyed my stay.

In no.163 apartment. Not very nice at all. The bathroom has obviously been very damp as wall all bubbled but not been repaired just painted over. Bedding didn't smell clean. Not much in the way of basics at all. Very steep steps up to the property and the security door was extremely difficult to open. No air conditioning Wouldn't want to go back to this unit.

The Charles, 137 Waterkant Street Cape Town Western Cape

Hotel highlights

  • Walking distance to Greenmarket Square and Cape Town International Convention Centre
  • Onsite dining
  • Outdoor pool
  • WiFi in rooms and public areas (fees apply)

Located in Cape Town City Centre, De Waterkant Village is a leisurely stroll from popular sights such as Greenmarket Square and Cape Town International Convention Centre. This 28-room, 3-star hotel has a restaurant and a coffee shop/café, along with an outdoor pool. Located in central Cape Town, the hotel is also near Table Mountain and Castle of Good Hope.


Dining

For your convenience, breakfast is available for a fee. Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/café.


Rooms

All 28 individually decorated accommodations feature kitchens and space to spread out with living rooms and dining areas. Guests can enjoy TVs and stay connected with WiFi. Coffee makers and safes are other standard amenities.


Property features

De Waterkant Village features an outdoor pool, WiFi in public areas, and a business center. If you drive, self parking is ZAR 90 per stay, and there's also an area shuttle for a fee. The front desk has multilingual staff that can help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 215 reviews