De Waterkant Village3.0 out of 5.0
Recent guest reviews
Start with some positives. The main De Waterkant House is lovely, the shared kitchen, lounge and outdoor area is great. The resident ginger cat is a beautiful (he loves to visit you in your room though so beware). General location is fantastic close to local bars and restaurants. There are far too many negatives though! The management is chaotic and some reception staff surly and disinterested. On checkin they took us to the completely wrong room (a two bedroom apartment 0.5km away)! We then had to return to reception walking in blistering heat with our cases. After locating our correct room we were then told breakfast wasn’t included even though it clearly stated it was on our confirmation. After arguing with them they finally gave us the correct breakfast vouchers! The day before we were due to check out they called and asked us to check out. Again they got the wrong guest and booking! Utterly shambolic! The Courtyard Room we stayed in had no air con just a static noisy fan. The bathroom door is broken, there is black mould on the ceiling and it’s far too small for two adults and two suitcases! In conclusion stay elsewhere.
Having read some negative reviews prior to leaving we were not sure what to expect. We found a nice sized flat with 2 bedrooms, access to laundry, a small living room, kitchen and dining space. It was clean and comfortable. There was daily maid service, though the last day the toilet tissue was not filled and the next morning one of us had to go out and pick some up at the grocery store. However, walking distance to some top restaurants, proximity to all sight seeing attractions, grocery and shopping, made the quiet location perfect. Note that you will have to pull your luggage from the registration to your unit, ours was a block away. Then also up stairs depending on the unit. For us that was fine, but may not be for everyone. Staff at reception was very helpful and friendly. We would definitely stay there again.
Unit 5 Loader Street. We agree with all the other reviews that this is a a great location for Cape Town and appeared safe. The two bedroom apartment was clean and well fitted out. Equipment and furniture were clean and newish (settee and outside table ready for replacement). Cleaners came each day and cleaned up and made the beds. The main problem was the renovation of the balcony and entrance way using a flame thrower that came under the back door and set it smouldering while we were inside. This took place on two days. Reception (Charlie Cafe) were very friendly and helpful. They handled questions and a couple of problems quickly and efficiently. We mentioned the renovation and the flame thrower to reception on the first day. They seemed as surprised as we had been and said they would mention it to the management for our apartment. So we were more surprised and upset when the flame thrower team returned the next morning. Seemed no point in bringing it up again as we were just leaving. This apartment clearly needs a full check over by the management to ensure everything is in working order and cleaning staff to flag problems rather than waiting for guests to find the problems. For example the shower doors were in obvious need of attention and only one air conditioner remote control worked. None were holiday wrecking issues, but the maintenance man who came to resolve a pre-locked safe said he would get them resolved (but not in time for us) as no one had brought up these points before. There was free wifi in reception but not in the apartment.
My room smells like mold i complain but nobody take care, it was a promo but nobady mentioned me , so i pay the whole price. My room was small at the down floor smell like mold, and lots of rats around the area. Living room beautiful and small kitchen and pool. Do not compromise for those amenities and look for some place without rats.
My wife and I and our 2 children (age 15 and 21) visited Cape Town for 4 days before heading to Kruger for safari. We stayed in a 2 bedroom apartment in De Waterkant Village, and we found it to be a very good option for us. While it is not a luxury apartment, it was comfortable and fully stocked with necessary amenities (including coffee pot, iron, ironing board, etc.). We spent most of our time touring Cape Town, eating out, etc. so it mainly served as a place to lay our heads and shower. The staff at the reception were welcoming and helpful, and there is a great restaurant at the office for breakfast which made it easy to get the day started. There are other good restaurants and a grocery store within walking distance, and my daughter went to the neighborhood yoga studio for a morning workout. We felt safe walking around the neighborhood during the day and mainly used Uber at night to get to dinner, etc.
I ended up in this property as all regular business hotels were fully occupied due to several conferences happening in town. The area is very nice, with some popular breakfast bars, nice small terraces for lunch or dinner. You stay in small houses, directly on the street, and it can be very noisy during the night, specially as the windows are single glass only and not even close properly. All in all, i enjoyed my stay.
In no.163 apartment. Not very nice at all. The bathroom has obviously been very damp as wall all bubbled but not been repaired just painted over. Bedding didn't smell clean. Not much in the way of basics at all. Very steep steps up to the property and the security door was extremely difficult to open. No air conditioning Wouldn't want to go back to this unit.
Just disembarked from MSC Sinfonia and arrived exhausted at reception 137 Waterkant Street. Being a pensioner and after major surgery 6 weeks ago, made to walk with my friends and family half a kilometre up the road, with all our luggage to our accommodation. No staff assistance available. Will never be visiting this place soon👿
Warning just because your safe has your combination set up , is in a locked bedroom and the area is gated it doesn't mean it is SAFE! We had money stolen from a house in Waterkant Village in just these circumstances. On checking TripAdvisor we were the third victim in just over 12 months My suggestion to keep yourself safe is . 1. Don't use bedroom safes 2. Take as little cash as possible 3. Use bank cards we got really good rates for cash and good exchange rates with low charges paying for meals etc. What made our experience worse is the management never contacted us which showed a total lack of concern.
As with many multi-apartment hotel groups, some of their units for rent are shown on websites, like Hotels.com, and some are not. We rented unit Number 165 as part of De Waterkant Village Hotel offering, and its clear this unit was not shown via pictures when we booked on Hotels.com. The cost for the unit was low at $85 per night, and since we booked at last moment and we had a limited daily per diem for work conference, we thought this would be a good option considering its in De Waterkant, where most places are renovated and good quality units. This unit was unfortunately not of an acceptable standard. Besides a portion of the kitchen which was renovated, the rest of the unit was not, and consisted of old furniture and basic decor and appliances. The unit was not clean either. Outside courtyard: there was only 1 working chair (the other was broken) and an ashtray full of cigarettes when we arrived. The rest of the courtyard had rubble and was not clean. Bathroom was basic - no place for your toiletries, and the shower-door was broken. There was clearly rubbish from a previous tenant which was also seen inside the fridge (a whole tray of bread crumbs left there for us). We also had a neighborhood cat come inside and was extremely friendly until he discovered a mouse in our room (we didnt know he was there).. the literal 'cat and mouse' chase through the kitchen overturned glassware and cutlery To prevent blood and guts spewed on the floor, we chased the cat out to give the mouse a second chance in life. We then - over a period of 2 days - tried to coerce it out the window. He eventually did after we found him twice on the curtains above our bed while we were sleeping. Nevertheless, having a mouse inside the unit is not the hotel's fault by any means, but the mouse poo found all over the unit - was. The unit needs a deep clean in our opinion: and in fact, the curtains were the dirtiest we have ever seen: completely stained and revolting. We don't think they have been laundered in more than a decade. Absolutely unacceptable Total letdown. Unacceptable low level of cleanliness. I want to call this a back-packers unit, but i don't want to insult back-packers.
- Walking distance to Greenmarket Square and Cape Town International Convention Centre
- Onsite dining
- Outdoor pool
- WiFi in rooms and public areas (fees apply)
Located in City Bowl, De Waterkant Village is a leisurely stroll from popular sights such as Greenmarket Square and Cape Town International Convention Centre. This 28-room, 3-star hotel has a restaurant and a coffee shop/café, along with an outdoor pool. Located in central Cape Town, the hotel is also near Table Mountain and Castle of Good Hope.
For your convenience, breakfast is available for a fee. Get a bite to eat at the onsite restaurant, or entertain your taste buds with a beverage at the coffee shop/café.
All 28 individually decorated accommodations feature kitchens and space to spread out with living rooms and dining areas. Guests can enjoy TVs and stay connected with WiFi. Coffee makers and safes are other standard amenities.
De Waterkant Village features an outdoor pool, WiFi in public areas, and a business center. If you drive, self parking is ZAR 90 per stay, and there's also an area shuttle for a fee. The front desk has multilingual staff that can help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a computer station and laundry facilities.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 211 reviews