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Recent guest reviews

The staff was friendly and accomodating. A special call out to Melanie from Guest Services. I left my wallet at a lobby sofa after checkout. Melanie saw it and made sure I was informed right away so that I could get my wallet back.

Friendly and attentive staff. Pleasantly close to the waterfront

Hotel Name is Very Big but the staff need more tuning

Free continental breakfast on 19th floor was phenomenal. Rooms were clean and had great amenities. Furniture a tad beat up.

I was there for a week on business, mixed with a bit of sightseeing in the evenings. The Westin was a perfect spot for accessing both. Close to Table Mountain, Water Front and businesses, I had the ease of moving about from meeting to dining to sightseeing seamlessly.

We stayed there for two nights and it was best in class on all levels. Rooms, peopl, everything.

I have stayed here many times, and as always, it was a great stay again. Got upgraded to an executive floor with great views over the harbour. Love this hotel.

This hotel is most definitely NOT a 4 star hotel, but a proper 5 STAR hotel. It has awesome amenities, is NOT showing it's age and staff were incredibly friendly. It's the ONLY hotel I stay in in Cape Town. Highly recommended.

The Westin Cape Town is a big, modern, and somewhat impersonal hotel located directly across from the Convention Center. I spent five nights; my trip was purely vacation. Positives: Rooms are spacious, modern, and comfortable. Great city views (but no balconies). Free wireless internet is fast and reliable. Included breakfast is exceptional - among the best I've ever had (the buffet even offers hot items such as pancakes and omelets). Location is great: only a 15-minute walk from the V&A Waterfront (Robben Island Museum); only a 15-minute walk to Long Street restaurants and bars. Hotel also offers a free shuttle to the V&A Waterfront; leaves every 30 minutes for most of the day. Hotel staff is extremely friendly and helpful. 19th floor spa is fantastic (despite a disappointing jacuzzi); great views of city. Negatives: Hotel has an impersonal feel, especially when there's a convention in town (hotel can got extremely crowded - there were two conventions at the time). In-room mini-bar automatically charges items even if you just move them around within the refrigerator - this gives a real "big brother" feel, which I resented (hotel staff later reversed the charges, which I appreciated). Jacuzzi was never hot, and on 2 of the 5 nights wasn't even remotely warm - spa staff seemed unconcerned with this. In-room TV was under-sized, and the channel selection mechanism is clunky and unreliable. Not a cheap hotel - Cape Town is an expensive city, but there are many cheaper options offering close to the same amenities. Overall, however, the Westin offers a lot, and the friendliness and helpfulness of the staff overcame the hotel's shortcomings... though I would have preferred a consistently hot (at least warm) jacuzzi and an "non-monitored" mini-bar.

Awesome place to stay at in Cape Town. The staff is friendly, the gym is great, the rooms are clean and well-maintained, and the breakfast is amazing!

There were nice robes and slippers in the room. The beds were comfortable. I use the gym- it was great considering it was in a hotel- clean and with towels, and you can even rent sneakers pretty inexpensively during your stay. There's a great view up there too! The breakfast was great every day. There isn't really much to do in the area, but sine there is a shuttle that takes you to the waterfront every half hour, it doesn't even matter. The staff was incredible- so friendly and accommodating. It felt like they went out of their way to make me feel comfortable. I used the travel desk to book all of my excursions for the Townships, Sharks, Cape Point and Vineyards, and asking for recommendations for restaurants- they had great suggestions. You really can't beat this hotel for the price!!

Here are the good points: Location. It is right next to the convention center. Room on the Executive Floor. The room itself is four star quality but mine did not have floor to ceiling windows as advertised, there is a great breakfast served in a room on the executive floor but after breakfast this room becomes a restaurant for the public. In other hotels where you stay on an executive or club floor there is a room where you can lounge during the day and have cocktails in the evening, not so here, however knowing that I would stay on the executive floor again. Complementary wifi. Other hotels in Cape Town charge an extraordinary fee for wifi access so this is a definite plus. Service: courteous and never ending, I needed an electrical plug adapter and the front clerk personally a brought one to my room immediately. Food costs for eating and drinks in the hotel were very reasonable. Across the street from the "hop on hop off" bus which has two routes and will take you to every sight in the area. Not so good points Location. It is next to the convention center but nothing else. You are not in the center of an area where everything is at your doorstep. However, thy do have a shuttle bus which will take you to and bring you back from the waterfront. The waterfront is a thriving area full of shops, restaurants, bars and shopping. I very much enjoyed staying at this hotel and would highly recommend it to anyone coming to Cape Town,

The staff at the Westin was first class! We were there for six nights. From our welcome in the lobby to the wonderful daily breakfast everything was on point. The complimentary breakfast is a great way to start every morning before we headed out on our adventures for the day. Shuttle to VA waterfront made getting around easy. The spa on 19th floor was excellent. We would recommend and stay again.

Convention Square Cape Town Western Cape

Hotel highlights

  • Walking distance to Cape Town International Convention Centre and Long Street
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Cape Town City Centre, The Westin Cape Town is adjacent to Cape Town International Convention Centre and within a 10-minute walk of other popular attractions like Long Street. This 483-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 2 restaurants. It's connected to the convention center in central Cape Town and also close to Two Oceans Aquarium and Castle of Good Hope.


Dining

Free buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM. Enjoy dining at one of 2 onsite restaurants including Louis B's Bar and Lounge, which specializes in French cuisine. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

The 483 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free bottled water. 42-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with pillow menus ensure a restful night. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests of The Westin Cape Town have access to a full-service spa, 2 outdoor pools, and an indoor pool. Parking is ZAR 100.00 per day (ZAR 100 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for ZAR 1700.00 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and free WiFi in public areas.

Room options

Presidential Suite, 1 King Bed, Non Smoking (SW-M)

1 King Bed | Sleeps 2

Westin, Executive Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 2

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Grand Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for The Westin Cape Town

Everyone (12) Couples (6) Business (1) Family (5) Other (4) Friends (2)
5
Everyone

By on Jan 1, 2020

Review comment responded on Jan 8, 2020

Dear Guest, Thank you for your positive rating after your recent visit to The Westin Cape Town. We are extremely grateful and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

5
Everyone

By on Aug 6, 2019

Review comment responded on Aug 12, 2019

Dear Anonymous Thank you for your wonderful rating after your recent visit to The Westin Cape Town. We are extremely grateful and look forward to welcoming you back soon! Kind regards, Jason Muller

5
Everyone

The staff was friendly and accomodating. A special call out to Melanie from Guest Services. I left my wallet at a lobby sofa after checkout. Melanie saw it and made sure I was informed right away so that I could get my wallet back.

By on Mar 11, 2019

Review comment responded on Apr 5, 2019

Dear NCM, Thank you for your amazing rating and feedback about your recent experience at The Westin Cape Town. We are so proud and appreciate your positive feedback about Melanie. We look forward to having an opportunity to welcoming you back in the near future. Regards, Florencia Guest Experience Manager

4
Everyone

By on Jan 30, 2019

5
Everyone

By on Jan 28, 2019

Review comment responded on Jan 29, 2019

Dear Guest, Thank you for your wonderful rating after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

5
Everyone

By on Jan 28, 2019

Review comment responded on Jan 29, 2019

Dear Guest, Thank you for your positive rating after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

5
Everyone

By on Jan 26, 2019

Review comment responded on Jan 29, 2019

Dear Guest, Thank you for taking the time to provide us with such a great rating after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

5
Everyone

By on Dec 24, 2018

Review comment responded on Dec 29, 2018

Dear Guest, Thank you for your wonderful rating after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

5
Everyone

Friendly and attentive staff. Pleasantly close to the waterfront

By on Dec 19, 2018

Review comment responded on Dec 23, 2018

Dear Philip, Thank you for your positive rating and feedback after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

4

great hotel staff misses westin values

Everyone

Hotel Name is Very Big but the staff need more tuning

By , from Scottsdale ,AZ on May 17, 2018

Review comment responded on May 19, 2018

Dear S, Thank you for taking the time to provide us with feedback after your recent visit to The Westin Cape Town. We are grateful for your visit and constructive feedback and will ensure to share this within our team in order to improve our services and operations. Thank you once again for staying with us, we look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

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