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Protea Hotel Fire & Ice by Marriott Cape Town

4.0 out of 5.0

Recent guest reviews

stayed only one night. this is not a three star hotel. if lucky one star.

Great hotel. Cool rooms and great atmosphere. The milkshakes are absolutely the best. The staff was more than accommodating. We had no issues at all with the rooms, pool, or bar. Great location for night life on Long Street. Relatively close to the waterfront. Good price. I would strongly recommend.

It is a very nice hotel, with a modern theme-design (fire & ice), what can be noticed in almost every detail. The hotel was clean and the staff very friendly. The rooms are well equiped. The hotel is located nor far from city center (short drive or longer walk)

The room itself was not so bad....a very strange set up (when you walk in, you are in the bathroom) but I believe that the layouts for many rooms are different. However, the restaurant was horrible. When my family and I went there for dinner, we waited an hour for any of our food to arrive, and when it did, it was all overcooked! The manager offered us the buffet instead which I ate simply because I was too hungry to wait for them to ruin another meal for me....but he didn't even bother to take any of the meals off of the bill. Terrible management, if you ask me. The next night, I ordered room service and again...horrible. Tasteless...flavorless. It's amazing how much service like this can effect your stay. I was not pleased.

I loved this hotel. The staff is really friendly. The elevators are fun (one is like a shark cage and tells you to keep your limbs inside!). There were also several computers for guest use (free). The breakfast was plentiful and tasty - and the breakfast room has an enormous aquarium on one side so the fish could see you eating breakfast and vice versa. I had a splendid view of Table Mountain from my room and my room was very nice and very clean. Coffee and tea were available in the room, and at reception there was cold juice all the time - a nice touch. For me the location was excellent since I was interested in seeing museums, exploring the center of Cape Town, etc. - all of this was in very easy walking distance. The waterfront area was about a 20 minute walk. I would certainly highly recommend this hotel and would stay there again.

No personality. What looks like a neat and different decore in the pictures is really just a buch of trash they threw together weather it went together or not. Old garage sale second hand trash. The place was hard to find published address wasn't in the car rental GPS. No signs, people sitting on the curb all around the building at night when I arrived didn't know if I wanted to stop or not. Parking is difficult to find and attendants are slow assisting. Elevator was out all day Saturday had to use the stairs. Not worth the price!! Hotel is not not that close to anything.. There are alot better choices!! Stay by the Waterfront.

I was in Cape Town for a conference at the Convention Center. The Fire & Ice was not the closest hotel, nor did it have the sea view that some of the hotels & B&Bs on the Sea Point have, but I enjoyed my stay and thought it was a good value. I thought the funky room design was fun - the shower in the middle is kind of odd and not good if you're sharing the room with someone who's not your significant other but anyhow there's only one bed so that should tell you something. The view of Table Mountain from the hallways and presumably some rooms (not mine) is nice. The elevators are kind of silly (one is decorated like a shark tank, one is a cable car, and the other is draped in black curtains and is kind of spooky) and the whole hotel definitely has a dark and hip feel - lots of black and red walls and funky lights. The safe in my room was enormous - bigger than most and nice for storing a laptop without having to squeeze it in. The internet connection was probably the most annoying aspect of my stay -- it's free but they give you vouchers that are only good for 50 megabytes so if you are using the web a lot and sending emails with attachments you'll find yourself getting disconnected and having to log in with a new password every 30-60 minutes. Just ask the front desk for a stack of vouchers, they were fine about doing that, but really they should increase it to something more reasonable. Transport to/from the Convention Center was easy and affordable. Breakfast was good and dinners were fine but nothing special. The other options near the hotel were somewhat limited, particularly being reluctant to walk alone at night.

my experience was that the hotel was clean, but there is a bar on the ground floor and during parties it is very noisy, even at the 5th floor

Staff was very friendly, bar was nice, didnt eat breakfast.

A cool hotel with good food and a cool bar. The rooms were well put together and the atmosphere was very lively (though this was during the World Cup so maybe not typical). The only downsides were that the room was set up as a double when we requested a twin (this was quickly fixed) and that the showers are out in the bedrooms behind clear glass, making it not ideal for sharing a room with a friend. Unless you're very good friends.

This hotel is fabulously designed and decorated. The hotel staff was helpful and attentive. The location was central, but not in a busy loud area. Would definitely stay there again.

Nice place to stay.... Secure, safe and very comfortable. Staff is very friendly and helpful. Hot breakfast buffet in the morning is excellent and reasonably priced, eggs or omelets to order, several choices of meats both hot and cold, fresh fruits, juices, teas & coffee. Rooms are spotless and cleaned daily. Wireless internet service in my room was a bit sketchy at times but the staff allowed me to use an LAN line behind the reception area whenever I needed to get online and was having no luck with the wireless system. I would stay here again anytime.

Hotel staff were incredibly helpful in making suggestions about things to do around Cape Town. They also went out of their way to make sure that we were enjoying our stay and were as comfortable as possible in this foreign place. The hotel itself is funky and fun and made the stay that much more enjoyable. The hotel is located very close to Long and Loop Streets, where you'll find an eclectic mix of restaurants and bars. Also, check out Kloof street, which is closer to Table mountain. There are a many different types of restaurants there as well.

We arrived on Saturday night, and the bar was really lively. There was a very festive, party atmosphere. The staff remembered that my husband and I were celebrating my birthday and they brought a lovely piece of cake and champagne to our room.

New Church & Victoria Street Cape Town Western Cape

Hotel highlights

  • Walking distance to South African National Gallery and Greenmarket Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Protea Hotel Fire & Ice by Marriott Cape Town places you in City Bowl, within a leisurely stroll of popular sights such as South African National Gallery and Greenmarket Square. This 4-star hotel welcomes guests with 201 rooms and conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Located centrally in Cape Town, it's also close to Table Mountain and Castle of Good Hope.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception. Full breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All of Protea Hotel Fire & Ice by Marriott Cape Town's 201 air-conditioned rooms provide iPod docks, refrigerators, and minibars. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free newspapers, and free bottled water are also available.


Property features

At Protea Hotel Fire & Ice by Marriott Cape Town, guests enjoy a full-service spa, an outdoor pool, and a fitness center. If you drive, self parking is ZAR 40 per night, or you can take advantage of the airport shuttle (available 24 hours) for ZAR 450 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and 5 meeting rooms.

Room options

Superior Room, 1 King Bed, Patio

King 1 | Sleeps 2

Superior Room, 1 King Bed

King 1 | Sleeps 2

Junior Suite, 1 King Bed

King 1 | Sleeps 2

Luxury Suite, 2 Bedrooms

King 2 | Sleeps 4

Guest reviews for Protea Hotel Fire & Ice by Marriott Cape Town

Couples (4) Business (3) Other (7)
2

don't do it

Singles

stayed only one night. this is not a three star hotel. if lucky one star.

By on Mar 16, 2015

4

great hotel

Couples

Great hotel. Cool rooms and great atmosphere. The milkshakes are absolutely the best. The staff was more than accommodating. We had no issues at all with the rooms, pool, or bar. Great location for night life on Long Street. Relatively close to the waterfront. Good price. I would strongly recommend.

By on Dec 14, 2012

4

nice modern hotel

Singles

It is a very nice hotel, with a modern theme-design (fire & ice), what can be noticed in almost every detail. The hotel was clean and the staff very friendly. The rooms are well equiped. The hotel is located nor far from city center (short drive or longer walk)

By on Apr 25, 2011

3

not so hot after all....

Singles

The room itself was not so bad....a very strange set up (when you walk in, you are in the bathroom) but I believe that the layouts for many rooms are different. However, the restaurant was horrible. When my family and I went there for dinner, we waited an hour for any of our food to arrive, and when it did, it was all overcooked! The manager offered us the buffet instead which I ate simply because I was too hungry to wait for them to ruin another meal for me....but he didn't even bother to take any of the meals off of the bill. Terrible management, if you ask me. The next night, I ordered room service and again...horrible. Tasteless...flavorless. It's amazing how much service like this can effect your stay. I was not pleased.

By on Apr 21, 2011

5

wonderful hotel

Singles

I loved this hotel. The staff is really friendly. The elevators are fun (one is like a shark cage and tells you to keep your limbs inside!). There were also several computers for guest use (free). The breakfast was plentiful and tasty - and the breakfast room has an enormous aquarium on one side so the fish could see you eating breakfast and vice versa. I had a splendid view of Table Mountain from my room and my room was very nice and very clean. Coffee and tea were available in the room, and at reception there was cold juice all the time - a nice touch. For me the location was excellent since I was interested in seeing museums, exploring the center of Cape Town, etc. - all of this was in very easy walking distance. The waterfront area was about a 20 minute walk. I would certainly highly recommend this hotel and would stay there again.

By on Apr 16, 2011

2

nothing special.. not sizzling at all!!

Singles

No personality. What looks like a neat and different decore in the pictures is really just a buch of trash they threw together weather it went together or not. Old garage sale second hand trash. The place was hard to find published address wasn't in the car rental GPS. No signs, people sitting on the curb all around the building at night when I arrived didn't know if I wanted to stop or not. Parking is difficult to find and attendants are slow assisting. Elevator was out all day Saturday had to use the stairs. Not worth the price!! Hotel is not not that close to anything.. There are alot better choices!! Stay by the Waterfront.

By on Mar 22, 2011

4

very positive experience

BusinessTravelers

I was in Cape Town for a conference at the Convention Center. The Fire & Ice was not the closest hotel, nor did it have the sea view that some of the hotels & B&Bs on the Sea Point have, but I enjoyed my stay and thought it was a good value. I thought the funky room design was fun - the shower in the middle is kind of odd and not good if you're sharing the room with someone who's not your significant other but anyhow there's only one bed so that should tell you something. The view of Table Mountain from the hallways and presumably some rooms (not mine) is nice. The elevators are kind of silly (one is decorated like a shark tank, one is a cable car, and the other is draped in black curtains and is kind of spooky) and the whole hotel definitely has a dark and hip feel - lots of black and red walls and funky lights. The safe in my room was enormous - bigger than most and nice for storing a laptop without having to squeeze it in. The internet connection was probably the most annoying aspect of my stay -- it's free but they give you vouchers that are only good for 50 megabytes so if you are using the web a lot and sending emails with attachments you'll find yourself getting disconnected and having to log in with a new password every 30-60 minutes. Just ask the front desk for a stack of vouchers, they were fine about doing that, but really they should increase it to something more reasonable. Transport to/from the Convention Center was easy and affordable. Breakfast was good and dinners were fine but nothing special. The other options near the hotel were somewhat limited, particularly being reluctant to walk alone at night.

By on Nov 12, 2010

3

friendly and central

BusinessTravelers

my experience was that the hotel was clean, but there is a bar on the ground floor and during parties it is very noisy, even at the 5th floor

By on Oct 26, 2010

5

fire & ice

Singles

Staff was very friendly, bar was nice, didnt eat breakfast.

By on Jul 8, 2010

4

funky place

Couples

A cool hotel with good food and a cool bar. The rooms were well put together and the atmosphere was very lively (though this was during the World Cup so maybe not typical). The only downsides were that the room was set up as a double when we requested a twin (this was quickly fixed) and that the showers are out in the bedrooms behind clear glass, making it not ideal for sharing a room with a friend. Unless you're very good friends.

By on Jul 4, 2010