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Recent guest reviews

Great staff, clean and modern hotel.

PepperClub has a fantastic location around the corner from Long Street - many bars and restaurants, and walking distance to the Hop On Hop Off Bus tour. It seems to be a pretty safe area. Great shuttle service to the V&A Waterfront and Camps Bay, so you can go enjoy dinner/shopping without having to worry about an Uber. Property is clean and beds were comfortable!

Great experience and great food. Very comfortable rooms and friendly staff.

very good services, the concierge helped us a lot. The hotel is very good plus it has a shuttle to the Waterfront and the beach

Overall 4: I rented 2 of the 3 bedroom suites. Each of the 3 room in the suite contain a king bed or 2 twin beds put together. Hotel location and grounds 4: The hotel is a block down from long street which has a lot of bars and food places. It’s right in the heart of Cape Town central which makes it real easy to get around. The hotel lobby and dinning area is extremely clean, neat, and well decorated. The only reason why I didn’t give it a 5 is because the lobby was a little small and the elevator system was very in convenient. The elevators are designed so that one elevator will only take you to the higher floors and one only take you to the lower floor. Usually this would make sense if each of the elevators had their own buttons, which they did not. Hotel staff and service 4.5: The hotel staff was excellent. They responded to our calls and requested immediately and promptly. They were very friendly and everyone always had a smile on their face. The only issue I had was the fact that the a/c wasn’t working in one of the rooms but they fixed it after the 1st night. Some of the rooms have better views that others and some have a washer and dryer. Cleanliness/condition of rooms 5: Rooms were extremely clean and spacious. It was like staying at a 2 floor apartment with a huge terrace and a view of Lions Head and table mountain in the background. Food 5: The included breakfast was amazing. Everything from the eggs, fresh fruit, waffles and coffee was delicious.

We chose the Pepper club for the location and the added convince of the kitchenette. We booked a deluxe studio however we we put in a two bedroom room. The space was great, the breakfast included was a plus with so many choices. The pool/gym and spa area was beautiful. The only regret was the noise comming from Long street in the evening. The staff was excellent, helpful and kind.

My husband and I stayed in the 1 bedroom deluxe suite, and it's actually a two-floor apartment! The balcony (which is actually really a terrace) has amazing views of the city. The hotel itself is in a perfect location, with Long Street just around the corner where restaurants, clubs, and shopping (from clothes to curios and souvenirs) are all in walking distance. The hotel bar lounge is super swanky. There was so much to see and do in Cape Town that we didn't get to take advantage of the spa or gym, but they looked really nice when we did go to check it out. The gym also has an amazing view of Table Mountain as you run the treadmill. Overall, this hotel is awesome!

Fatemah Pazoukiyour employee Ben was great help great saving very very helpful and very caring

The airport pickup was arranged and never showed up. The cancellation was a disaster as well. A the end of the stay we were charged anyways even though we did not even stay in the hotel. It was a complete disaster from start to finish. For a refund I had to call my credit card company to do a chargeback, because the staff just blamed Orbitz and Orbitz pushed it on the hotel and vice versa. Traveling with my baby daughter and arriving at a foreign airport without any form of transport but a lot of luggage was just not the way we imagined a 5 start rated property to treat their guests. I would not recommend this a friend.

Staff was so friendly!! Room was comfortable and very clean

Location and staff were great. Very friendly and helpful. Took awhile to get small issues in room fixed. Overall a great place to vacation.

Everything was perfect. The staff was superb and the hotel had amazing amenities and views.

I had an amazing vacation at the Pepper Club. The staff was great and the service was really impeccable. I even got a room upgrade! Would definitely stay there again!

Average and can not be compair to chain 5 star hotel

Cnr Loop and Pepper Street Cape Town Western Cape

Hotel highlights

  • Walking distance to Long Street and Kloof Street
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Cape Town City Centre, Pepperclub Hotel is adjacent to Long Street and within a 5-minute walk of other popular sights like Kloof Street. This 5-star hotel welcomes guests with 210 rooms and conveniences like a full-service spa, an outdoor pool, and a 24-hour fitness center.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, get a quick energy boost at the coffee shop/café, and chat with other guests at the free daily manager's reception.


Rooms

The 210 air-conditioned rooms feature kitchens with refrigerators and microwaves. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Coffee makers, free bottled water, and safes are also standard.


Property features

Pepperclub Hotel features a full-service spa, an outdoor pool, and a 24-hour fitness center. Parking is ZAR 150 per day (ZAR 150 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for ZAR 680 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.

Room options

Superior Studio, 1 King Bed with Sofa bed

1 King Bed and 1 Large Twin Sofa Bed | Sleeps 3

Family Suite, 1 Bedroom

1 King Bed and 1 Large Twin Sofa Bed | Sleeps 3

Deluxe Studio, 1 King Bed

1 King Bed | Sleeps 2

Classic Studio, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Pepperclub Hotel

Everyone (6) Couples (3) Family (1) Friends (1) Other (2)
5
Partner Couples

Great staff, clean and modern hotel.

By on Jun 18, 2021

5
Partner Couples

PepperClub has a fantastic location around the corner from Long Street - many bars and restaurants, and walking distance to the Hop On Hop Off Bus tour. It seems to be a pretty safe area. Great shuttle service to the V&A Waterfront and Camps Bay, so you can go enjoy dinner/shopping without having to worry about an Uber. Property is clean and beds were comfortable!

By on Oct 3, 2019

Review comment responded on Oct 7, 2019

Thank you for the lovely feedback. We are thrilled to note that you had a wonderful stay with us and enjoyed the location of the hotel and its surrounding offerings. We look forward to welcoming you back. Kind regards.

4
Everyone

Great experience and great food. Very comfortable rooms and friendly staff.

By on Dec 24, 2018

Review comment responded on Jan 2, 2019

Thank you for the lovely review. We are thrilled to note that you had an enjoyable stay with us and look forward to welcoming you back. Kind regards.

5
Everyone

very good services, the concierge helped us a lot. The hotel is very good plus it has a shuttle to the Waterfront and the beach

By on Nov 22, 2018

Review comment responded on Nov 22, 2018

Thank you for the wonderful review. We are thrilled to note that you had an enjoyable stay with us. We look forward to welcoming you back. Kind regards.

5

3-bedroom suite

hotel.reviews.categoryToutlemonde

Overall 4: I rented 2 of the 3 bedroom suites. Each of the 3 room in the suite contain a king bed or 2 twin beds put together. Hotel location and grounds 4: The hotel is a block down from long street which has a lot of bars and food places. It’s right in the heart of Cape Town central which makes it real easy to get around. The hotel lobby and dinning area is extremely clean, neat, and well decorated. The only reason why I didn’t give it a 5 is because the lobby was a little small and the elevator system was very in convenient. The elevators are designed so that one elevator will only take you to the higher floors and one only take you to the lower floor. Usually this would make sense if each of the elevators had their own buttons, which they did not. Hotel staff and service 4.5: The hotel staff was excellent. They responded to our calls and requested immediately and promptly. They were very friendly and everyone always had a smile on their face. The only issue I had was the fact that the a/c wasn’t working in one of the rooms but they fixed it after the 1st night. Some of the rooms have better views that others and some have a washer and dryer. Cleanliness/condition of rooms 5: Rooms were extremely clean and spacious. It was like staying at a 2 floor apartment with a huge terrace and a view of Lions Head and table mountain in the background. Food 5: The included breakfast was amazing. Everything from the eggs, fresh fruit, waffles and coffee was delicious.

By , from New York on Feb 13, 2018

Review comment responded on Feb 15, 2018

Thank you for taking the time to review your stay with us and for the valuable feedback. It was much appreciated. We are thrilled to note that you had an enjoyable stay with us and look forward to welcoming you back to the hotel. Kind regards

5

pleasant surprise

Everyone

We chose the Pepper club for the location and the added convince of the kitchenette. We booked a deluxe studio however we we put in a two bedroom room. The space was great, the breakfast included was a plus with so many choices. The pool/gym and spa area was beautiful. The only regret was the noise comming from Long street in the evening. The staff was excellent, helpful and kind.

By , from New York on Nov 11, 2017

Review comment responded on Nov 16, 2017

Thank you for the review. Your feedback was warmly received and greatly appreciated. We are pleased to note that you had a wonderful stay with us enjoyed the facilities we have to offer. We look forward to welcoming you back to the Pepperclub Hotel & Spa. Kind regards.

5

actual room better than the pictures!

Everyone

My husband and I stayed in the 1 bedroom deluxe suite, and it's actually a two-floor apartment! The balcony (which is actually really a terrace) has amazing views of the city. The hotel itself is in a perfect location, with Long Street just around the corner where restaurants, clubs, and shopping (from clothes to curios and souvenirs) are all in walking distance. The hotel bar lounge is super swanky. There was so much to see and do in Cape Town that we didn't get to take advantage of the spa or gym, but they looked really nice when we did go to check it out. The gym also has an amazing view of Table Mountain as you run the treadmill. Overall, this hotel is awesome!

By , from New York on Jul 13, 2017

5

fatemah pazouki

Everyone

Fatemah Pazoukiyour employee Ben was great help great saving very very helpful and very caring

By on May 7, 2017

1

messed up our booking. airport pick up disaster

Everyone

The airport pickup was arranged and never showed up. The cancellation was a disaster as well. A the end of the stay we were charged anyways even though we did not even stay in the hotel. It was a complete disaster from start to finish. For a refund I had to call my credit card company to do a chargeback, because the staff just blamed Orbitz and Orbitz pushed it on the hotel and vice versa. Traveling with my baby daughter and arriving at a foreign airport without any form of transport but a lot of luggage was just not the way we imagined a 5 start rated property to treat their guests. I would not recommend this a friend.

By on Nov 14, 2016

5

captetown getaway

Couples

Staff was so friendly!! Room was comfortable and very clean

By on Jun 2, 2014

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