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Recent guest reviews

It started from the airport with Valentine, who patiently waited, for us to exit the airport, for approximately an hour all the while holding a sign with our name on it. He never once showed any disdain:) Then the taxi driver drove us safely to our hotel while having a meaningful conversation. The door man whose name I can't remember, tall blade black man welcomed us by opening our doors with a smile. He knew our names and addressed us by such for the entire stay. Mandee is the concierge every hotel needs! He pays attention to every detail and covers all the bases, even things you don't foresee. Mandee is the best! Gabriel, a very attentive and astute gentleman, made this vacation extremely enjoyable for us. He always provided us service with a smile. He helped us every step of the way with information and guidance to authentic African cultural eateries and experiences. Vladish was my capacino guru. He made sure we had our morning coffee and breakfast daily. I wish I could've "Packed him in my suitcase back to New York City:)" Christian, thanks for the quick resolution, warm hugs to you:). I will come back to this hotel again anytime I come to visit South Africa! My only regret is not having the time to eat at chef Ruben's restaurant. If he is ever in N.Y.C., please send me an email invite and we'll gladly dine with him as long as he cooks the meal:) The pleasure of staying at the One and Only is that the staff, from the bottom up, make you feel special and spoiled. Thank

This in the past has been my go to place to stay. The overall experience has really dropped. At check in I was told I was upgraded. However, when I got to my room it looked like I was downgraded. I booked an Island Superior King Bed Room. The bed was not a King. Then one of sinks was plugged. Then the cleaning staff didn't refill toilet paper and never dried the floor in shower. So then had to call an request toilet paper. Lastly, the safe quit working and all our items were stuck in safe. The security staff had to come and drill our safe. Proceeding to take two hours. Do I need to say more. It was a dreadful stay.

This hotel may be better than the Four Seasons I stayed at in Bora Bora. It was HEAVEN! The staff is super friendly, the amenities and rooms are super lovely, the concierge is very helpful, and the location IS AMAZING! My only gripe is that although there is complimentary Wi-Fi, you only get 500MB per day. You can buy more, but for the price of the room, it would be nice to have unlimited data during your stay. Btw, special shout-out to Ashley who helped check us in and made sure our entire stay was fabulous. Based on my experience here, I am looking at visiting other One and Only properties around the world!

Nice hotel but not worth the money. I was expecting a top 5 star experience, but this hotel did not give me that. We stayed at other places in Cape Town that were cheaper and better.

A brand new hotel, very contemporary, beautiful decor, good location. Very good service, very kind people. Rooms are excellent, 5 star.

Dock Road, V & A Waterfront Cape Town Western Cape

Hotel highlights

  • Walking distance to Two Oceans Aquarium and V&A Waterfront
  • Free English breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Located in Victoria and Alfred Waterfront, One&Only Cape Town is adjacent to Two Oceans Aquarium and within a 15-minute walk of popular sights like V&A Waterfront. This 131-room, 5-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and 2 restaurants.


Dining

Free English breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

One&Only Cape Town's 131 soundproofed rooms provide iPod docks, refrigerators, and free minibar items. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Espresso makers, free newspapers, and safes are other standard amenities.


Property features

Guests of One&Only Cape Town have access to a marina, a full-service spa, and an outdoor pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for ZAR 990 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Superior Room, 1 King Bed (Island)

1 King Bed | Sleeps 3

Superior Room, 2 Queen Beds (Island)

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Mountain View (Marina)

2 Queen Beds | Sleeps 4

Family Suite, 2 Bedrooms

1 King Bed and 2 Queen Beds | Sleeps 5

Guest reviews for One&Only Cape Town

Everyone (3) Couples (1) Family (1) Friends (1)
5
Everyone

By on Sep 25, 2018

Review comment responded on Sep 26, 2018

Thank you for your review. We hope to welcome you back soon. Regards, One&Only Cape Town

5

the perfect holiday!

Everyone

It started from the airport with Valentine, who patiently waited, for us to exit the airport, for approximately an hour all the while holding a sign with our name on it. He never once showed any disdain:) Then the taxi driver drove us safely to our hotel while having a meaningful conversation. The door man whose name I can't remember, tall blade black man welcomed us by opening our doors with a smile. He knew our names and addressed us by such for the entire stay. Mandee is the concierge every hotel needs! He pays attention to every detail and covers all the bases, even things you don't foresee. Mandee is the best! Gabriel, a very attentive and astute gentleman, made this vacation extremely enjoyable for us. He always provided us service with a smile. He helped us every step of the way with information and guidance to authentic African cultural eateries and experiences. Vladish was my capacino guru. He made sure we had our morning coffee and breakfast daily. I wish I could've "Packed him in my suitcase back to New York City:)" Christian, thanks for the quick resolution, warm hugs to you:). I will come back to this hotel again anytime I come to visit South Africa! My only regret is not having the time to eat at chef Ruben's restaurant. If he is ever in N.Y.C., please send me an email invite and we'll gladly dine with him as long as he cooks the meal:) The pleasure of staying at the One and Only is that the staff, from the bottom up, make you feel special and spoiled. Thank

By on Jul 11, 2018

Review comment responded on Jul 17, 2018

Thank you for your wonderful review! It is great to hear and see what an amazing holiday you had. We will pass on your kind words to the various colleagues that you mentioned. We look forward to welcoming you back soon. Regards, One&Only Cape Town

3

really changed

Everyone

This in the past has been my go to place to stay. The overall experience has really dropped. At check in I was told I was upgraded. However, when I got to my room it looked like I was downgraded. I booked an Island Superior King Bed Room. The bed was not a King. Then one of sinks was plugged. Then the cleaning staff didn't refill toilet paper and never dried the floor in shower. So then had to call an request toilet paper. Lastly, the safe quit working and all our items were stuck in safe. The security staff had to come and drill our safe. Proceeding to take two hours. Do I need to say more. It was a dreadful stay.

By , from Cape Town, South Africa on Oct 17, 2017

Review comment responded on May 23, 2018

Dear John, Thank you for your valuable feedback. We are so sorry to hear about your experience and are currently investigating the issues that you raise so that we can ensure that it never happens again. We pride ourselves on offering a relaxing and luxurious stay to all guests and we are sincerely sorry that you did not experience this with us. We hope that should you visit us again, you will give us the opportunity to change your opinion. Sincerely, Richard Lyon, General Manager

5

the best

Family

This hotel may be better than the Four Seasons I stayed at in Bora Bora. It was HEAVEN! The staff is super friendly, the amenities and rooms are super lovely, the concierge is very helpful, and the location IS AMAZING! My only gripe is that although there is complimentary Wi-Fi, you only get 500MB per day. You can buy more, but for the price of the room, it would be nice to have unlimited data during your stay. Btw, special shout-out to Ashley who helped check us in and made sure our entire stay was fabulous. Based on my experience here, I am looking at visiting other One and Only properties around the world!

By on May 9, 2015

3

not worth the money

Couples

Nice hotel but not worth the money. I was expecting a top 5 star experience, but this hotel did not give me that. We stayed at other places in Cape Town that were cheaper and better.

By on Dec 14, 2012

5

amazing!

Friends

A brand new hotel, very contemporary, beautiful decor, good location. Very good service, very kind people. Rooms are excellent, 5 star.

By on Sep 15, 2011

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