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The Ritz Cape Town

4.0 out of 5.0

Recent guest reviews

When I was staying there, there was construction going on at times during daytime hours so we could hear it in our room, but we had gorgeous views of the sea and of downtown Cape Town. I would recommend paying extra for the breakfast as it is fabulous. I didn't pay for the breakfast, but due to the construction noise and very slow internet issues, we were given our last day with breakfast free of charge. It was by far one of the best breakfasts I've had a hotel or B&B while traveling. The staff is willing to help you, but a few of the receptionists were reluctant. There is a small coffee shop/cafe in the lobby of the hotel which is nice if you need something quick. Also, since checkout wasn't til later in the afternoon, they allowed us to store our luggage in a small room til our room was ready. This was very nice as we were able to go out to the seapoint and look around downtime whilst waiting. The beds are comfortable and the pillows/bedding are heavenly! You will sleep well here.

The hotel was under renovations and as such the rooms were really beautiful, neat and clean. the shower area is big. The food is good and there is a nice pool outside and large sitting area around it. It is close to shops and accessible by public transport

Had a good breakfast, buffet and loved the food. However the coffee machine was broken and the poor tourist were standing and waiting for a while for their coffee. Staff wasn't so friendly as well but the food did make up for it.

In September 2016 I booked I one night stay at the Cape Town Ritz Hotel in Sea Point for the night of 22 December 2016 as I am attending a function in the area. I made the booking three months in advance to ensure a place to stay in that area in the peak holiday season. On the 10th December 2016 I surprisingly received an email to inform me that the cancellation of my booking has been confirmed... I never cancelled my booking??? Upon further investigation, it now appears that the hotel is closed for renovations and will only be open again in 2017. They have now left me in an extremely difficult situation where I need to find alternate accommodation in the area at this time of the year and at such short notice. Furthermore, they happily held onto my payment for three months before refunding me... Three things that have infuriated me about this situation they have placed me into include: Why are they accepting bookings and payments when they knowingly cannot deliver what has been paid for? Why are they holding onto the payment for so long when they knowingly cannot deliver the service paid for? Why do they not inform guests of the situation instead of just sending out a surprise automated cancellation confirmation. Unfortunately I cannot say I wish them well when they open again in 2017.

I booked rooms months in advance for my family members to visit me in Cape Town for my wedding. I needed them close to my apartment so that they could help me with my wedding plans. I was inconveniently informed by Getaroom.com that my booking was cancelled two and a half weeks prior to their arrival due to planned renovations to the hotel. In an attempt to work with The Ritz Cape Town and Getaroom.com, I asked to be relocated to a closer hotel in the same area that The Ritz Cape Town is in which is Sea Point but I was informed by Monica Johnson from Getaroom.com that my family would only have one choice being The Strand Hotel which is in the CBD and out of the way for our scheduled plans. I do not understand how an established hotel would not have their construction plans organized in advance. The hotel should NOT have allowed bookings if they had planned construction. My family is traveling all the way from NY to Cape Town during high peak season and it is not acceptable to cancel a client's reservation. I had to struggle to find my family a hotel near last minute due to The Ritz Cape Town cancelling my reservation. This is one hundred percent unacceptable.I can undoubtedly say that The Ritz Cape Town is unruly.

This is by far the worst hotel I have ever dealt with in many years of travel. We booked several months in advance of a trip to Cape town for rugby. In October they emailed us to say that due to redecoration and change in management they would be charging more for our rooms, and gave us option of accepting, moving to a new hotel they would advise us of or cancelling. Having booked through a well known internet site I enlisted their help, as they had not been advised of this and also due to the proximity of our travel ( Dec) there was very little accommodation left in the area. As they couldnt help or in fact get the name of the alternative hotel, I decided to ask for a quote. This came and although a couple of hundred pounds more I accepted. However once again the hotel emailed me to say that a mistake had been made in the new quote, saying that this was in addition to the original charge and not instead of . This would have meant that the price had doubled, so I check online and found that I could rebook at the same hotel cheaper than they were offering me direct , so again I cancelled and rebooked. I then found a cheaper hotel had become available and cancelled entirely as I was not confident of anything the Ritz was saying, they emailed me to confirm cancellation and said my deposit would be paid to me after paperwork was completed. This was the 27th October , I have today 4th December recieved it , after many emails to the hotel went unanswered, and in fact it is not the hotel that have refunded me I understand but the booking website, as the hotel was not responding to them. I would avoid this place at all costs

I stayed at the Ritz in February and it has taken me over 9 months to get the compensation for a theft from the SAFE in my room. I had 1600 Rands, £100.00 sterling and a Blue Safire and Gold ring stolen. I was fortunate that my passport was found by the side of the bed and my IPhone was found at the back of the safe. On reporting this to the Hotel, and the Police - Mr Bruce Walker the manager was initially sympathetic and promised to reimburse me the money as the Hotel had Insurance and contingencies to cover this. This was never done!!! The office was overheard to say "LET HER CLAIM THAT BACK ON INSURANCE" There was a catalogue of errors including no finger prints taken? Why was the lady cleaner able to get a safe key? why was the lady cleaner allowed to continue working putting other visitors at risk? Asking other members of Staff this had happened many times before and nothing done about this! The lady cleaner was allowed to work on my floor although she had been picked up on the CCTV cameras! If this is the way the Mr Peter Van Eck and also Mr Bruce Walker run the African Sky Group of Hotels I will not stay in any of their hotels again. South Africa relies heavily on tourism and hotel Senior Management should go out of their way to encourage a positive stay in their respective hotels.

I have stayed at this hotel once or twice a year for the past 15 years. I always book well in advance so as to secure a good deal. I booked 13 days for Jan. 2017 in Nov. 2015 (14 months in advance) via a UK internet site I have always used. I was about to pay the final amount, when I thought I'd ring the Ritz to request a single room. I spoke to Yvonne (lovely lady who I've known for years) who couldn't find my booking. The following day I spoke to Veronique in reservations and after sending her a copy of my booking confirmation, she found my booking. Then the bombshell. She sent me an email explaining that the hotel had undergone major refurrbishment, was under new management, and I would either have to pay an extra upgrade amount or they would find me alternate accommodation. The extra amount requested was 28K rands, or quadruple what was on my original booking. The fact that I had been a customer at the Ritz for 15 years, and knew all the staff very well, didn't count for nothing. I refused the upgrade and cancelled my booking. If I had to stay in alternate accommodation, then I would do it myself, rather than allow the Ritz to do so. I have written very good reviews for the Ritz in the past, but not again. If you have a 'secure' booking at the Ritz with confirmation, it doesn't mean that they will honour it. You could be staying anywhere. Customer loyalty - forget it !!

Should Hotel not have had responsibility to inform my travel agent at the very least that the hotel was still closed? Hotel Should never have accepted booking. Cape Town very busy and now completely out of pocket after refusing to stay in dump they put us in to instead. Disgraceful way to treat customers.

We booked a room at the Ritz Hotel in March 2015 for a visit to Cape Town in December 2016. In October, we received an email from the hotel informing us that they would not be honoring our reservation, and that the rates had tripled, and we would be required to book two rooms. In 20+ years of international travel, we have never experienced a hotel not honoring a reservation in this manner. By the time we were informed of their intent to disregard the agreement we had with them, most of the other hotels in the city were booked. Very disappointed.

Cnr. Main & Camberwell Roads Cape Town Western Cape

Hotel highlights

  • Close to Cape Town Stadium
  • Free English breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Sea Point within a mile (2 km) of Cape Town Stadium, The Ritz Cape Town is within 2 miles (3 km) of other popular sights such as Two Oceans Aquarium. This 4-star hotel has 212 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and free in-room WiFi. Greenmarket Square and Cape Town International Convention Centre are also near this Cape Town hotel.


Dining

Free English breakfast is offered each morning. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All 212 air-conditioned rooms feature minibars, coffee makers, and safes. TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and memory foam beds with premium bedding ensure a restful night. Other standard amenities include phones and desks.


Property features

The Ritz Cape Town features a nightclub, an outdoor pool, and a fitness center. There's free parking, and an airport shuttle (available on request) for ZAR 400 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 8 meeting rooms, and a conference center.

Room options

Deluxe Double

Queen 1 | Sleeps 2

City Double

Queen 1 | Sleeps 2

City Twin

Twin 2 | Sleeps 2

Deluxe Twin

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

46% of guests recommend this hotel

Total of 769 reviews