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The Ritz Cape Town

4.0 out of 5.0

Recent guest reviews

From Day Visitor: I live in the area and for years I have been awaiting The Ritz to reopen. I went with a friend to enjoy the sunshine by the pool. The staff, from manager to waiter, were very friendly and attentive. There is no view from the pool deck, but the ambiance is very cool with smooth beats played by a DJ, an excellent selection of local wines, and tasty sushi and pizzas.

We planned on going to experience the new Ritz hotel and have a drink in the cigar bar only to be told that there is a cover charge of R450 per person!!! Needless to say we didn’t take them up on this. It does include a glass of champagne and bar snacks but I still think that this is outrageous. Definitely not going to encourage the locals to support them.

We made a booking for New Year’s Eve dinner at the Ritz Hotel. My husband and I were very excited to bring in NYE at the top of the revolving restaurant. We got all dressed up and ready for a night to remember. We looked forward to an 8 course dinner and a bottle of French champagne as was advertised on the website. On arrival the service was impeccable, the staff were attentive and the views were just absolutely amazing however as the night continued we started to see things unravel. Firstly the food was a bismal, the only canape we thoroughly enjoyed was the Avo Ritz. The rest of the food was extremely pretentious, the food was plated in a fine dining style but the flavors and textures did not go together. The masala steak Gatsby was disappointing and had no resemblance in flavor to the local cuisine. We did not receive our last course, we were told that the kitchen was closed but the table next to us received there cheese board just a few minutes before us. The dessert was was a chocolate smoked mouse, this is worth a mention as it was inedible. It was overly smoked and the flavour profile did not work. We had to beg for a full glass of French champagne when we actually were supposed to get a full bottle as per what we paid for and from what I could see none of the other tables received their bottle of champagne either. In the end we were so starving after this dining experience that we stopped for a garage pie on the way home :( When you pay premium, you expect premium service and food. The revolving Ritz hotel restaurant sadly did not deliver on either.

Calisto our poolside waiter was so awesome, treated us like Kings and Queens, great music, lovely atmosphere, will make this my summer chill out place! There was an event on when we arrived, but we were welcomed in regardless. New management and super stylish improvements, this is the place to be for summer! Looking forward to trying the restaurant on the top floor!

We were there for Sevens Rugby tournament and hotel were still busy with renovations and only some rooms opened. Some hick-ups during this period but all staff were absolutely amazing and really looked after us. Breakfast was very good. When all hick-ups sorted out this will be an amazing place to be. Well done to everyone. Staff assisted us with transport, late night dinner reservations and resolved most issues quickly. Will definitely go back and recommend a visit when everything sorted out.

In 2013 we celebrated our 40th anniversary in Cape town and stayed at the Ritz Hotel. What a wonderful experience! Lovely room with beautiful views! Good service! Enjoyed the buffet breakfast! Best of all was our dinner at The Top of the Ritz Revolving restaurant! Food was excellent and views to die for! Cannot wait to go there again!!

When I was staying there, there was construction going on at times during daytime hours so we could hear it in our room, but we had gorgeous views of the sea and of downtown Cape Town. I would recommend paying extra for the breakfast as it is fabulous. I didn't pay for the breakfast, but due to the construction noise and very slow internet issues, we were given our last day with breakfast free of charge. It was by far one of the best breakfasts I've had a hotel or B&B while traveling. The staff is willing to help you, but a few of the receptionists were reluctant. There is a small coffee shop/cafe in the lobby of the hotel which is nice if you need something quick. Also, since checkout wasn't til later in the afternoon, they allowed us to store our luggage in a small room til our room was ready. This was very nice as we were able to go out to the seapoint and look around downtime whilst waiting. The beds are comfortable and the pillows/bedding are heavenly! You will sleep well here.

The hotel was under renovations and as such the rooms were really beautiful, neat and clean. the shower area is big. The food is good and there is a nice pool outside and large sitting area around it. It is close to shops and accessible by public transport

Had a good breakfast, buffet and loved the food. However the coffee machine was broken and the poor tourist were standing and waiting for a while for their coffee. Staff wasn't so friendly as well but the food did make up for it.

In September 2016 I booked I one night stay at the Cape Town Ritz Hotel in Sea Point for the night of 22 December 2016 as I am attending a function in the area. I made the booking three months in advance to ensure a place to stay in that area in the peak holiday season. On the 10th December 2016 I surprisingly received an email to inform me that the cancellation of my booking has been confirmed... I never cancelled my booking??? Upon further investigation, it now appears that the hotel is closed for renovations and will only be open again in 2017. They have now left me in an extremely difficult situation where I need to find alternate accommodation in the area at this time of the year and at such short notice. Furthermore, they happily held onto my payment for three months before refunding me... Three things that have infuriated me about this situation they have placed me into include: Why are they accepting bookings and payments when they knowingly cannot deliver what has been paid for? Why are they holding onto the payment for so long when they knowingly cannot deliver the service paid for? Why do they not inform guests of the situation instead of just sending out a surprise automated cancellation confirmation. Unfortunately I cannot say I wish them well when they open again in 2017.

Cnr. Main & Camberwell Roads Cape Town Western Cape

Hotel highlights

  • Close to Cape Town Stadium
  • Free English breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Sea Point within a mile (2 km) of Cape Town Stadium, The Ritz Cape Town is within 2 miles (3 km) of other popular sights such as Two Oceans Aquarium. This 4-star hotel has 212 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and free in-room WiFi. Greenmarket Square and Cape Town International Convention Centre are also near this Cape Town hotel.


Dining

Free English breakfast is offered each morning. Enjoy dining at Top of the Ritz revolving, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 212 air-conditioned rooms feature minibars, coffee makers, and safes. TVs come with Netflix, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Rooms also include phones.


Property features

Guests staying at The Ritz Cape Town enjoy a nightclub, an outdoor pool, and free WiFi in public areas. You can take advantage of onsite parking for a fee, along with an airport shuttle for a fee during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include 8 meeting rooms, a conference center, and a business center.

Room options

Deluxe Room

Queen 1 | Sleeps 2

Luxury Room

King 1 | Sleeps 2

1 Bedroom Suite

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

46% of guests recommend this hotel

Total of 26 reviews