Great location, right on beach. Nice size pool. Spacious, clean room with very comfortable bed. Friendly staff. Could use new pillows; they were very soft/mushy. Upgrade on room floors needed; Prefer room without carpet, especially when staying on beach.
Loved everything about this property. Just wish there was a hot tub
This property was just mediocre for the price per night. The hotel staff were rude from check-in to check out and we never got the basic housekeeping during our stay AFTER asking for it 3 times. No new linens, towels, toiletries, trash changed etc. At almost $400 a night the bare minimum should be expected here. Then after addressing my concerns at check-out the lady literally never said a word back. She didn't apologize for the mess up , she literally said nothing. Stared me down until I walked away. The level of rudeness I experienced at this Hilton hotel was appaling. I am a Hilton member and have stayed at numerous locations over the years, and this has been the worst experience ever at a hotel in general. The hotel is average at best, outside of it being beachfront, there isn't anything special about it. The people you hire to be the face of your hotel matters. It's everything! I won't be returning and I will definitely let others know what to expect here. Poor service, and complete lack of customer care. Do better Hilton. Never again!
Great view of the ocean from the room. Easy access to the beach. Food choices were very good.
Property has protential especially with its beautiful beach view! However, the balcony is super hot because the a/c vent blows there making it not enjoyable. I paid extra to upgrade our rooms & only one room was upgraded although I paid the same amount for both rooms. Front desk lady was rude when checking in. Rooms were stinky. Website said breakfast was included but we were charged $12/kid $18/adult. We'll never use Orbitz app or go back to this place again. I chatted with someone from Orbitz about the situation and nothing got resolved. Sticking with my Mariott Bonvoy app from now on.
I do not like the way that Hilton charges $5 dollars for decent internet, when all other hotels in which we stay have this as part of the rental. For me Hilton nickel and dimes the guests. If you pay $200 /night they should show a little bit of class and not act like a bunch of used car salesmen charging for cleaning a windshield and adding air to the tires.
This hotel racially discriminated against me and my family. To the point that we were so emotionally effected that we called family members out of town to assist. We never got into a room and was told to change for a wedding in a public bathroom. Other guest checked in without incident, given upgrades; and fresh cookies.
Booked last minute weekend getaway to the beach. Very nice hotel and looks like it was recently updated. The staff was very friendly and attentive. Nice pool area and direct access to the beach, which was great! We had a corner room and the views were fantastic!! The west side of the hotel doesn’t have anything beside it so you just have great views of the beach! Would stay here again in a heartbeat!!
I loved the view even though I was a bit disappointed in the fact that I originally booked a corner room and didn’t find out to the day of check-in that the room wasn’t available due to some maintenance issues. But overall, I had a great experience. Oh, and the food from the restaurant was good also.
It had an amazing view and the renovations were amazing.
Nice clean and friendly. I could have used a good sitting chair in the room.
Nice, clean room with a wonderful view. The bed was super comfortable and the cookies... the cookies were the icing on the cake!
Very clean property and friendly staff. I would love to see the carpet replaced with the tile that is in front of the balconies and in the bathrooms.
This was one of the nicest hotel and beach spot in this area. Hotel desk was excellent service. So friendly and kept feeding my grandchildren the best chocolate chip cookies everyday, sometimes several times a day. Only issue i had was with orbitz, they screwed up my arrival date and charged my credit card massive amounts before we even arrived. It messed up my budget and had to use our cash which was our eating and entertaining money. The front desk was very helpful. I will never use a third party to book again. The weather was gorgeous (dec. 22-26). We had the corner room and it had the best views. We was on the 7th floor at first and didnt like it (too high for our little one) and they transferred us to the third floor which was perfect. We'll go there again. I would love to buy a vacation home in this area. Thanks so much for our wonderful experience. Yvette & Luke
We thoroughly enjoyed our stay. The view is amazing, staff very friendly and the cookies delicious!!!! I hope to get back over very soon.
Island House Hotel Orange Beach - a DoubleTree by Hilton is located within a mile (2 km) of Gulf State Park and Orange Beach Beaches. This 161-room, 4-star hotel has conveniences like a private beach, an outdoor pool, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a to-go breakfast is served for a fee each morning from 6 AM to 10:30 AM.
Guests can enjoy TVs and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Balconies, refrigerators, and coffee makers are also available. Housekeeping is available on request.
Guests of Island House Hotel Orange Beach - a DoubleTree by Hilton enjoy a private beach, an outdoor pool, and a children's pool. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and luggage storage. Other amenities at this beach hotel include a 24-hour gym, free WiFi in public areas, and a business center.
Great location, right on beach. Nice size pool. Spacious, clean room with very comfortable bed. Friendly staff. Could use new pillows; they were very soft/mushy. Upgrade on room floors needed; Prefer room without carpet, especially when staying on beach.
Loved everything about this property. Just wish there was a hot tub
Dear Karter,Thank you for your perfect review score! We are delighted that so many aspects of our property made an impression on you. Your feedback about needing a hot tub has been noted and will be shared with our team. It was wonderful hosting you, and we hope you'll revisit us soon at Island House Hotel Orange Beach - a DoubleTree by Hilton!Cheers,Crystal KantarogluGeneral Manager
This property was just mediocre for the price per night. The hotel staff were rude from check-in to check out and we never got the basic housekeeping during our stay AFTER asking for it 3 times. No new linens, towels, toiletries, trash changed etc. At almost $400 a night the bare minimum should be expected here. Then after addressing my concerns at check-out the lady literally never said a word back. She didn't apologize for the mess up , she literally said nothing. Stared me down until I walked away. The level of rudeness I experienced at this Hilton hotel was appaling. I am a Hilton member and have stayed at numerous locations over the years, and this has been the worst experience ever at a hotel in general. The hotel is average at best, outside of it being beachfront, there isn't anything special about it. The people you hire to be the face of your hotel matters. It's everything! I won't be returning and I will definitely let others know what to expect here. Poor service, and complete lack of customer care. Do better Hilton. Never again!
Dear Angela, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectations due to the service you received from our team during your stay. We always desire for our valued guests' experience to be outstanding. Your feedback is greatly appreciated and we will be having a discussion with our team to ensure that professional and courteous service is provided at all times. It is our hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.Cheers,Crystal KantarogluGeneral Manager
Great view of the ocean from the room. Easy access to the beach. Food choices were very good.
Dear David,Thank you for choosing our hotel for your recent visit to Orange Beach. We're pleased you had a wonderful time with us and that you enjoyed our lovely gulf views, convenient location close to the beach, and delicious dining. It would be our privilege to host you again at Island House Hotel Orange Beach - a DoubleTree by Hilton, so come back soon!Cheers,Crystal KantarogluGeneral Manager
Property has protential especially with its beautiful beach view! However, the balcony is super hot because the a/c vent blows there making it not enjoyable. I paid extra to upgrade our rooms & only one room was upgraded although I paid the same amount for both rooms. Front desk lady was rude when checking in. Rooms were stinky. Website said breakfast was included but we were charged $12/kid $18/adult. We'll never use Orbitz app or go back to this place again. I chatted with someone from Orbitz about the situation and nothing got resolved. Sticking with my Mariott Bonvoy app from now on.
Dear Veronica, Thank you for taking the time to let us know about your visit. It is fantastic to see you enjoyed the beautiful views from our property. Please know when booking through a third party we cannot guarantee a room type prior to arrival and we do our best to accommodate requests. Our guest feedback is important to us and we will be discussing your comments and concerns with our team as we are always looking for ways to improve our guest experience. We apologize for any perceived rudeness from our staff; it is important to us that every guest feels welcomed and we will speak with the person concerned. Please allow us another opportunity to host you in the future; we want to go above and beyond your expectations. Cheers, Crystal Kantaroglu General Manager
I do not like the way that Hilton charges $5 dollars for decent internet, when all other hotels in which we stay have this as part of the rental. For me Hilton nickel and dimes the guests. If you pay $200 /night they should show a little bit of class and not act like a bunch of used car salesmen charging for cleaning a windshield and adding air to the tires.
Dear Richard, We appreciate you taking the time to reach out and share your thoughts regarding your recent stay. We're sorry to hear you were disappointed with the charge for the internet; however, Wi-Fi is complimentary throughout your stay, and this extra fee is if you wanted a high-speed upgrade. Your feedback is gratefully received and allows us to continually review guest satisfaction. Thank you for your comments, and we hope to impress you the next time you're in the area. Cheers, Crystal Kantaroglu General Manager
This hotel racially discriminated against me and my family. To the point that we were so emotionally effected that we called family members out of town to assist. We never got into a room and was told to change for a wedding in a public bathroom. Other guest checked in without incident, given upgrades; and fresh cookies.
The accusations you make are not ones we take lightly. The service we provide is something we take great pride in, so we have spoken to our team to ensure we are delivering equal courtesy to each of our guests. That being said, we once again apologize that your room was not ready upon your arrival and we will do better in this respect. We wish you safe travels and hope for another chance to impress you in the future. Cheers, Crystal Kantaroglu General Manager
Booked last minute weekend getaway to the beach. Very nice hotel and looks like it was recently updated. The staff was very friendly and attentive. Nice pool area and direct access to the beach, which was great! We had a corner room and the views were fantastic!! The west side of the hotel doesn’t have anything beside it so you just have great views of the beach! Would stay here again in a heartbeat!!
We are ecstatic to hear that you would stay with us again. Thank you so much for highlighting our gorgeous views and amazing service. We can't wait to welcome you back to Island House Hotel Orange Beach - a DoubleTree by Hilton for another fabulous getaway. Cheers, Crystal Kantaroglu General Manager
Dear Jane,It is great to see that our spacious, spotless accommodations, as well as our fantastic location and excellent amenities added to your stay! That being said, guest feedback is always welcome, and you can rest assured that we will keep all of your comments in mind as we continue to improve. Thank you for reaching out to us, and we hie that you will come back to visit again soon!Cheers,Crystal KantarogluGeneral Manager