Staff friendly and helpful, property and grounds beautiful. The only bad experience was an upscale presentation for the travel club. I didn’t ask for that or expect a 90 minute sales presentation.
We stood 3 nights at the adults only and it was a great experience. The service was amazing! The employees go above and beyond to make your stay a perfect one. The drinks are awesome, the food is good. The beach and pool area are kept very clean and the overall resort.
Food needs improvement
Everything was great
The resort itself was ok but the food was disgusting
Need more active by the pool like games an etc water fun envolment
The food
the place was awesome staff are amazing Ana at the reception was exeptional all the bartenders specially carlos love them all definitely the best place i stayed and will recommend it to friends family and to anyone.
The service was excellent
Property was beautiful and well maintained, staff was awesome, food was delicious. Very relaxing and fun atmosphere
Excellent
Where to start !!! The housekeeper always kept the room clean! although never would fill up the fridge unless requested by us. The receptionist employees always took way too long to attend us. Check in was awful and waited 4hrs to get into the room! Check out was just as bad 1hr to be attended and to be checked out. The bar tenders and waiters must have been the ONLY nice and efficient part. The royal side was Adults only but the service was not too great we made it over to the Bavaro side for dinner and never ate at the royal side again ! We made it our mission to catch breakfast, lunch&dinner on the Bavaro side only. Everyone was nice and polite on the Bavaro side. It could've been a better experience. Check in & Check out MUST be changed !! They should inform everyone that you are able to goon the other side for meals !!! The employees on the adult only side just alway seemed annoyed or stressed when asked fo anything. Not a great place when you just want to relax and enjoy your vacation. We tried to do an activity (parasailing) the employee on the beach told us a price and when we went to pay tried to charge us MORE, that was only because we caught it. So that was unpleasant, if you say a price, keep it at the price DO NOT charge more once checking someone out. I can go on of my list of complaints..... JUST DO BETTER. People go on vacation to enjoy and relax not to be attended with bad service.
The lay out was nice the room was ok. I didnt like the traffic by the loud stinky trucks and golf carts going up and down between the room. Its very disturbing.
The staff was great and this property is great. I wish they would have more seafood on the menu. other than that i will stay here again for sure.
I like everything it was very clean and the staff very friendly the only thing didn’t like was the store it was only one person to run it
The room was full of mold,the room smell humidity
Awesome vibe! We love the staff! Very very friendly, approachable and accommodating! Specially Martha ❤️
The bed sheets aren’t clean and they don’t clean well, lots of bugs
Within a short walk of Cabeza de Toro Beach, Catalonia Royal Bavaro - Adults Only is within 2 miles (3 km) of Bavaro Lagoon. This 255-room, 4.5-star resort has 2 outdoor pools along with a private beach and a golf course.
There are multiple options for onsite dining with 6 restaurants, including THALASSA, which specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner, and CATA TAPA with its pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include furnished balconies, free minibar items, and coffee makers.
Catalonia Royal Bavaro - Adults Only features a private beach, a golf course, and a full-service spa. There's free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only resort include 2 outdoor pools, a nightclub, and a gym.
Staff friendly and helpful, property and grounds beautiful. The only bad experience was an upscale presentation for the travel club. I didn’t ask for that or expect a 90 minute sales presentation.
We stood 3 nights at the adults only and it was a great experience. The service was amazing! The employees go above and beyond to make your stay a perfect one. The drinks are awesome, the food is good. The beach and pool area are kept very clean and the overall resort.
Dear Mrs. Rafaelina, Thank you for your kind review. It has been an honor to have you as our distinguished guest and be part of your vacation. Our main goal is to provide the best guest experience, and we are glad to know that we were able to exceed your expectations. We look forward to your future visit to create another dream holiday for you. Cordially, Social Media Catalonia Royal Bavaro
Food needs improvement
Thank you very much for choosing us as your destination in the Caribbean to enjoy your vacation. On the other hand, we deeply regret to read that our culinary offerings were not to your liking despite having several a la carte restaurants with different food options during your stay. However, we have forwarded your comment to our Executive Chef and the Food and Beverage Director so that they can take your feedback into account and implement the appropriate changes. On behalf of the Catalonia Royal Bavaro Adults Only family, we would like you to reconsider us as a vacation option in the future, allowing us to regain your trust and add value to your experience. Best regards, Social Media Catalonia Royal Bavaro
Everything was great
Dear Mr. Erick, Thank you for your review. It has been an honor to have you as our distinguished guest and be part of your vacation. Our main goal is to provide the best guest experience and we are glad to know that we were able to exceed your expectations. We look forward to your future visit in order to create another wonderful holiday for you. Cordially, Social Media Catalonia Royal Bavaro
The resort itself was ok but the food was disgusting
Dear Mr. Keith, Thank you very much for choosing us as your destination in the Caribbean to enjoy your vacation. We are deeply sorry to see that our culinary offerings have not been to your liking despite having several a la carte restaurants with different food options during your stay. Anyway, we are grateful for your comment about the food which will be considered by our Executive Chef and Food & Beverage Management, for sure it is very valuable for us. On behalf of the Catalonia Royal Bavaro family, we would like you to reconsider us as a vacation option in the future, allowing us to regain your trust and add value to your experience. Best regards, Social Media Catalonia Royal Bavaro Adult Only
Need more active by the pool like games an etc water fun envolment
Dear Mr. Gregory, It is a pleasure for us to receive these comments about your recent stay and to confirm that we have met your expectations. Also, we are grateful for the time you took to post your experience. You may have noticed that the satisfaction of our guests is our main purpose. We will continue to make improvements so that on your next stay, we will meet all your requirements and achieve the highest rating you can give us. We look forward to welcoming you as soon as possible to your home in the Caribbean. Best regards, Social Media Catalonia Royal Bavaro
The food
Dear Mr. Simeon, It is a pleasure for us that you have chosen Catalonia Royal Bavaro as a destination to enjoy your days off. We are saddened to know that your experience was not satisfying because of our gastronomic offer, since you only mention this. It is worth highlighting that our guests have the possibility of choosing several options for breakfast, lunch, and dinner; the latter with different a la carte restaurants that they can select according to their preference. It would have been of great value to us if you had identified the points that we should improve according to your perception of our culinary offerings. Likewise, we assure you that your rating and comments are of great importance and we have notified the Food and Beverage Management so that they are aware of your mention. We hope you will allow us to welcome you and confirm by yourself the improvements we have implemented thanks to your appreciation. Best regards, Social Media Catalonia Royal Bavaro
the place was awesome staff are amazing Ana at the reception was exeptional all the bartenders specially carlos love them all definitely the best place i stayed and will recommend it to friends family and to anyone.
Dear Vanessa, Thank you for choosing Catalonia Royal Bavaro as your vacation destination. We really appreciate your comment about our property, it is great to know the level of service you received from our team members was consistently attentive and helpful. Our commitment is to provide the best guest experience and exceed our guests' expectations. Rest assured that our staff will be recognized for the outstanding service provided. We definitely look forward for your return visit very soon. Warm regards, Social Media Catalonia Royal Bavaro
The service was excellent
Dear Jackson, We would like to thank you for choosing us. We feel much honored that you took some of your valuable time in sharing with us your very kind comments and especially we are very pleased that the experience on your most recent visit was simply amazing. We remain at your service and look forward to your next visit ! Best regards, Social Media Catalonia Royal Bavaro
Dear Mr. Elliott Schaeffer, Thank you for taking the time to tell us about your recent stay at our hotel. We are happy to know that you enjoyed Catalonia Royal Bavaro and that we met your needs and expectations in general. We are sorry to read that the external service staff of the ETC Vacation Club has caused inconveniences to you. It is valid to mention that no guest is obliged to attend their invitations or stay longer than each one wishes, in any case, lose care that we will convey your feelings to the right people to try to avoid situations like the one you describe. Thank you for choosing our hotel as your destination in the Caribbean, and we hope to see you again very soon. Best regards, Social Media Catalonia Royal Bavaro