Best Western Cape Suites Hotel3.0 out of 5.0
Recent guest reviews
Amazing service by staff, very helpful. Transfer facility of hotel was very good and there is never NO for anything we required from hotel.Staff from porter to managers all were very polite and helpful to us, overall a good experience and good stay.
We really enjoyed our stay at the Best Western Hotel - the location is perfect, the rooms are spacious, the breakfast was great and the reception and kitchen staff were friendly and professional. However, we would have appreciated the cleaning staff taking a bit more pride in their work when cleaning the rooms.
We had a good stay. Very big suite with lots of place for 5 people. Very clean and well equipped. Parking on the site. WiFi included, bit slow but working. Breakfast simple but enough choice. Nice staff in reception and restaurant
The description of the hotel location and the brand name it carries will definitely have you booking this hotel. Rooms are big and spacious. Bathroom is okay . Showers are terrible, they have good pressure but too close to the wall. We asked for a room with a view but we got something completely different. Internet is ridiculous. It never works. If you are international traveler who relies on WiFi you will definitely be stressed out.Now to my dissatisfaction bit! The staff. The front desk is okay. The usual PR. But the cleaners have so much attitude. They will knock your door so hard , even if you were dead asleep you will wake up. The best is when we came home from dinner when the lady watchman told us to open the gate for ourselves and one of the Lady chefs was so drunk right infront of the reception. She almost knocked over my wife while she had a drink in her soda bottle. Very unprofessional staff . Never going back for sure. Book somewhere else if you want to enjoy capetown.
My husband and I decided to treat a friend to a weekend in Cape Town and we booked a two bedroom suite. They actually upgraded us to 3 bedrooms, which gave our friend her own ensuite bathroom. We enjoyed very helpful and friendly service. The buffet breakfast was excellent - it cost extra but it was very well done.
Rooms were old and dirty, staff had a pretty intense attitude that makes you question why they chose to work in the service industry. Besides that, management was careless and didn't respond to complaints or issues. Do not book here, other places (pretty much all places on earth) have way better value for money.
During our South African trip we booked this hotel thinking a "branded" hotel would be a satisfactory place to stay. We spent a little more than we usually do expecting that we would have a good experience. How wrong was I... I requested a "quiet room" weeks before and what do the staff do, put us in the noisiest room in the complex. Looking down at the pub, our room (and many many more) had the pleasure of loud crowds and party music all night and all morning. You cannot sleep at all. For the staff to treat us this way I find extremely rude and unprofessional. The bathroom was really old and the shower head was something I have never seen before, you had to stand at the end of the bath in order to get wet. Also, we put the "do not disturb" sign on our door yet the cleaners still entered our room. Location of the hotel is in a bad area, lucky we had access to Uber. To sum up, do not stay here, the place had absolutely nothing going for it.
The room need to be renewed, and the breakfast should have a better coffee and breads.The room was cleaned just 1 day (we stayed 4 days at the hotel) and the shower didn´t have any protection. But the staff was very kind and helpfull.
Best hotel in cape town, definitely going back. Wifi is an issue but not a major concern. Its very central and close to everything. Service from employees was on point and security was good. Parking was also decent and cleanliness was very neat
The ala-carte menu of the Village Restaurant is excellent. From the taste to the presentation to the service. If you are in a group you might have to wait a little bit longer than usual but it's all worth it. This property is very lucky to have professional people around. Everybody knows the meaning of service and how to delight their guests.
- Walking distance to Castle of Good Hope
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
Located in City Bowl within a short walk of Castle of Good Hope, Best Western Cape Suites Hotel is within a mile (2 km) of other popular sights such as South African National Gallery. This 123-room, 3-star hotel welcomes guests with 2 outdoor pools, free breakfast, and free in-room WiFi. Table Mountain and Greenmarket Square are also near this Cape Town hotel.
Free buffet breakfast is offered each morning. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
The 123 air-conditioned rooms feature kitchens with refrigerators and microwaves. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free bottled water, and safes are other standard amenities.
Guests of Best Western Cape Suites Hotel enjoy features like 2 outdoor pools, free WiFi in public areas, and a conference center. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a seasonal outdoor pool, a computer station, and laundry facilities.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 366 reviews