Radisson Suites Buena Park

Upon checking, I was notified that there was no pool available, which was a prime reason for my stay there having two children. The restaurant was not available either, which was for myself and my girlfriend. The internet did not work, even after I asked the front desk to solve the issue. The air conditioning was not adjustable and kept the room at a chill 65 degrees throughout our stay. My 6 year old boy and 13 year old were very cold at night. The condition overall of the facilities was poor as it looked like the entire place had not been renovated in 30+ years. The paint around the windows and walls were sticky, as was the carpet. This was NOT what the was presented to me at the time I made the reservation and MOST DEFINITELY NOT a 3 star quality hotel. I request a refund for my stay and will be co reacting orbitz as well.

Should have turned around and left, the pool didn't work they said that the owner did not keep it up to code, the TVs didn't work and until maintenance came to our room needed at the air conditioner ice machines didn't work so basically we wanted ice we had to go down to the front desk and they had a cooler all in all an awful experience

What was great about the property was it's location. Past that it was just Ok. We went the weekend after the 4th. The Pool was closed,and also the Restaurant. Didn't really care about the Restaurant(Plenty near by in the area) but the Pool! 2 Elevators were also on the Fritz. The 1st room they gave us, had no A/C. So had to be switched to another that worked just Ok. All & All this Hotel was just OK. In our opinion, not even close to Radisson Standards. Again a decent place, especially for location.

This an older property and with that in mind it has some old world charm with beautiful spanish tile in the lobby. However, the condition of the reaort is a diaappointment. The first suite we were given had broken furniture, broken equipment and the floors were dirty. The front desk applogized and said they were unaware of the condition of the suite and moved us to a second suite. They placed another family in that first suite later that evening. The resort had no hot water for almoat 48 hours and the front desk would not answer the phone to address issues.

Condensate water from overhead AC is leaking thru. wall and causing slippery on floor. Window Shades broken and room having no privacy. I requested the front desk to change room or fix the blind, The manager promised but did not fix it. Room is very noisy when children running or stomping on upper level. I think this hotel should be rated 2 star not 3 star or above.

Convenient location to what we were doing...knotts berry farm. Enjoyed our stay

Was disappointed.. property was run down. AC in room didn't work; another room was not offered. There was some stains on the sheets.

The front staff and property staff were very friendly and professional. The building was old and run down.

The TV’s in the room and living room were stuck on one channel and it was very snowy. After 2 calls for maintenance the repair was not made and we had to leave for our special event only to return very late and find it was not fixed. This morning I realized the coffee pot also was not working properly and the maid had not left cream or sugar just stir sticks

The sofa bed mattress is too old and broken. Could not sleep on it. The phone in our room did not work. I had to used my cell phone all the time to call front desk and when I reported it they just said ok. did not fix the phone. 1 elevator broken. The main rug of the building was dirty. I liked the wooden floors in the rooms. One night cable was not in service, when we asked they just say: they are working on it. Cable signal came back until next day. Hot tub broken, I always like to book my vacations at Radisson but this one was disappointed for those reasons. Location is great! Shuttle service was great, driver really nice and helpful.

Property is OK. Close to Knotts. If you plan to use sofa bed,make sure you dont arrive late as they dont leave the bedding in the room you have to go to the front desk (even if you state you have children) One elevator was OOS & had to go the long way every time. Trucks idling in the parkinglot out back even though a sign states no idling. I am rating TERRIBLE because of the front desk staff. We accidentally left 2 items behind. I realize this is totally our fault, but trying to get these items back was a nightmare. Here is the timeline: Day1 realized items were left and called that day. Told had to wait until room was cleaned & someone would call back Day3 no call so called back. Told housekeeping would call us back Day4 no call so called back. Told housekeeping was not available & someone would call back Day5 NO CALL. Called back and demanded assistance or a manager to talk to. Suddenly the front desk told us they had the items. Had to fill in a form to have sent back at our cost (which is fine) and would receive by email Day6 no email so called back and person had no idea what form the previous staff was referring to & I have to send them a prepaid label to ship back. Immediately created prepaid UPS label & emailed to address provided. Day9 called as item had not been sent, told would ship out that day Day10 Still not picked up, called and told that we had to arrange a pickup (this would have been nice to know ahead of time)Arranged pu for next day Day11 PU!

Ants in the room, tv broken, AC broken and loud neighbors.

Disgusting property. They ran out of clean towels. We had to change rooms because of a broken leaky air conditioner. Room number 2 did not have a working tv in the bedroom, it literally got snow. Killed roaches in the room. Worst experience ever

We requested baby bed but they had'nt any one.because they did'nt expect many users.