I got to the hotel but was told they were overbooked and that I should call orbitz to get my money refund and that I should find another hotel and they couldn’t do anything
The front desk crew were so helpful with giving me tips and information about the area. Thank you!
Cleaning staff of Margeret & Kilia were very nice as well as front desk ckerk.Ameilia (sp?)
Our bathroom had not been cleaned thoroughly. There was a spot that appeared to be blood on the bathroom counter along with a hair. The bedcover was also dingy and had hair in it. On the bright side, the front desk staff was very friendly.
The price was great for the location and the room. Otherwise, the hotel was not spectacular... But for the price, it was appropriate.
The staff was very friendly, the room was clear and the location is awesome to get just about anywhere centrally.
Did not like being charged extra money for an hour later check out that was given in advance notice $10 an hour what a Racket
The location was great. The price was good. The hotel was low end when it was built 20+ years ago... Now it's low end and old. But if you're looking for a clean place to rest at night in a good/centrally located/safe place then this is your spot.
Nice good custumer service and close to downton of austin
Got a great deal! You get what you paid for. No complain. Can't expect more with what I paid for 4 nights of stay.
Nice hotel for the price. Friendly staff. Enjoyed my stay...
This was an awful experience. After checking in, we went to our room to find that some stranger was using the toilet in our room since the door had been propped open. This at midnight. The hotel staff didn't answer the phone when called. The light in the bathroom wasn't functioning and the shower head was spraying water all over the bathroom. The faucet for the sink in the kitchen was coming detached from the counter. Very poor maintenance.
I was not impressed with the front desk staff. No one seemed to know how to handle anything – It started with a simple request, a coffee maker in the room and may be a coffee mug? I was told that they do not keep these items in the rooms, I was concerned, since I had stay at Extended Stays before and the room always had coffee pots and kitchen items available for use…. Housekeeping lady was very pleasant and as helpful as she could be. 1st morning there was water coming from the room above into my room thru the opening where the sprinkler is – I put towels down and went to the front desk. They sent a maintenance guy to look at it. When I returned after my business meetings the towels I left on the floor where still there and they never cleaned it up. Morning no. 2 – same thing happened again water is now coming from the room above faster and more. I took a video this time and went to the front desk. They said they would take care of it and would compensate me when I returned. Well – this time they did clean up the mess and replaced the towels I had used with fresh ones. When I went to the front desk to ask what they were going to do for me, since it now has been two days of water flowing into my room – he knew nothing and just sat there at looked at me like I was crazy. Did not even offer to call the manager or see what he could do. I would never stay at this hotel again. This property has made me think twice about ever booking with an Extended Stay hotel again.
Upon arrival no one was at the front desk, we stood waiting for 10 minutes, when the attendant did show up no “Hi” just “what you need”. In the room 2 lamps did not work and 2 electrical outlets did not work. The iron leaked water when I was ironing my clothes. The bedsheets had bullet size holes in them.
The bathroom was dirty. The tub walls and the soap shelf were not clean-- had soap scum all over them. There was urine on the toilet seat. Even the blow dryer was dirty. The rest of the room was okay.
hotel was dingy, for an "extended stay" the cabinets and consumables were completely empty. front desk had to be asked for glasses or a plate. Bed was uncomfortable, hotel while not bad on the outside had a very old appearance inside.
Located in Gateway within 2 miles (3 km) of The Domain, Extended Stay America - Austin - Northwest/Arboretum is within a few miles (5 km) of other popular sights such as St. David's North Austin Medical Center. This 102-room hotel has in-room conveniences like kitchens, refrigerators, and microwaves.
The 102 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America - Austin - Northwest/Arboretum enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is available if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
I got to the hotel but was told they were overbooked and that I should call orbitz to get my money refund and that I should find another hotel and they couldn’t do anything
The front desk crew were so helpful with giving me tips and information about the area. Thank you!
Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by our front desk associate went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your comments with the associate. We look forward to your next stay at Extended Stay America. Thank you once again. Sincerely, Hotel Management
Cleaning staff of Margeret & Kilia were very nice as well as front desk ckerk.Ameilia (sp?)
We are flattered by your very kind review of Extended Stay America. Team members like Margeret, Kilia, and Ameilia are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality stood out. Thank you for staying with us, and we hope to welcome you back soon. Sincerely, Hotel Management
Our bathroom had not been cleaned thoroughly. There was a spot that appeared to be blood on the bathroom counter along with a hair. The bedcover was also dingy and had hair in it. On the bright side, the front desk staff was very friendly.
Thank you for your review. We were so pleased to read how much you enjoyed your overall stay and liked the service provided by our front desk staff. However, we are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management
The price was great for the location and the room. Otherwise, the hotel was not spectacular... But for the price, it was appropriate.
Dear Guest, thank you for posting your kind review of Extended Stay America. We are glad to read that you liked our affordable rates and convenient location which was perfect for your needs. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The staff was very friendly, the room was clear and the location is awesome to get just about anywhere centrally.
Thank you for the wonderful review of Extended Stay America. We're thrilled to know the service provided by our associates met all your expectations and that our prime location worked well for your needs. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Did not like being charged extra money for an hour later check out that was given in advance notice $10 an hour what a Racket
Thank you for being our guest. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The location was great. The price was good. The hotel was low end when it was built 20+ years ago... Now it's low end and old. But if you're looking for a clean place to rest at night in a good/centrally located/safe place then this is your spot.
Thank you for being our guest. We're glad to know our location was ideal for you and that you were pleased with our affordable rates. However, we're sorry for the inconvenience you had due to the average condition of our hotel. We have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Please know, if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management