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Recent guest reviews

I’ve stayed here twice (once a month ago) while I search for an apt and make a long-distance move. The staff are very courteous and professional, rooms are clean, location is great to get to Downtown Austin or South Lamar and South Congress. Only thing I’d recommend is leaving coffee and creamer packs in room. It stinks not having coffee in the morning.

Convenient location for walking downtown and to South Congress. Free parking. Staff were friendly and helpful. Hotel itself is a little worn down but clean. The room was what was described and appropriate for the cost. If you’re expecting amenities, you are not choosing the right place.

Found used spoon on floor when we entered our room. Not sure if we found a BLACK hair in the bathroom sink or a black thread. room 235

There was black mold in the bathroom because there were no fans in the bathrooms. There was not even cups for water in the rooms. Even though there was a full fridge. Continental breakfast times and options were disappointing. Pictures online were deceiving of the property.

Some questionable guests. Hanging out in hallways, in and out of room.

Excellent staff. Adequate rooms. Good location. No issues really.

I arrived after my flight was delayed for a "guaranteed availability late check in room" which I paid for..... They told me there were no rooms available. I argued with them for an hour and finally got them to figure out how to give me a room (that they clearly had available the whole time) at 4 in the morning--- after they tried repeatedly to put me back out on the street at 3 in the morning telling me there was nothing they could do. I will NEVER stay here again.

Great location,great price, clean. The desk clerk upon check in was the rudest individual ever encountered and should not be dealing with the public

Bare-bone "hotel" -- more like a glorified motel. They advertise free breakfast, however that's inaccurate. All they have is free coffee plus a few prepackaged granola bars and stale muffins. Internet speed is dismal - the fastest I could go was 1.9Mbit down and 945kbps up. In other words welcome back to late 1990s. Water pressure in the shower is also barely acceptable due to low-flow shower heads. Beds are good though and the place is really close to the convention center.

The first room we were given had a horrible garlic smell that was unbearable. Had to move rooms. Next room was great! I think the hotel needs to invest in some nice smelling soaps.

Room had a very bad smell. Was clean just didn’t smell good.

Won't stay with them again. No coffee maker in room; the second day we asked about it and they gave us everything we needed in a plastic bag at the desk. Only two plastic cups in room; no extra blanket, no safety hand rail in shower; breakfast was coffee and a muffin.

S. First St. Austin TX

Hotel highlights

  • Walking distance to South Congress Avenue and Lady Bird Lake
  • Free WiFi in rooms and public areas
  • Laundry facilities
  • 24-hour front desk

Located in South Congress, Extended Stay America Austin - Downtown - Town Lake is within a 10-minute walk of popular sights such as South Congress Avenue and Lady Bird Lake. Each of the 130 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.


Rooms

The 130 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Housekeeping is available on request.


Property features

Guests of Extended Stay America Austin - Downtown - Town Lake enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Self parking is offered for USD 5 per day. The front desk is staffed 24 hours a day to help with securing valuables and luggage storage. Additional amenities include barbecue grills and a picnic area.

Room options

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Extended Stay America Austin - Downtown - Town Lake

Everyone (38) Couples (4) Family (2)
5
Everyone

By on Jan 1, 2021

Review comment responded on Jan 2, 2021

Thank you for selecting Extended Stay America and your five-star rating. We are thrilled to know we met all your expectations and you had an excellent stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

5
Everyone

By on Oct 11, 2020

Review comment responded on Oct 12, 2020

Thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

5
Everyone

I’ve stayed here twice (once a month ago) while I search for an apt and make a long-distance move. The staff are very courteous and professional, rooms are clean, location is great to get to Downtown Austin or South Lamar and South Congress. Only thing I’d recommend is leaving coffee and creamer packs in room. It stinks not having coffee in the morning.

By , from Los Angeles, CA on Jul 26, 2020

Review comment responded on Jul 27, 2020

Becky, your excellent rating is greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Your suggestion regarding the coffee s appreciated as it helps us improve our guest experience. Thank you for the exceptional review, and we look forward to seeing you again soon. Sincerely, Hotel Management

4
Everyone

By on Jun 1, 2020

Review comment responded on Jun 8, 2020

Thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management

1
Everyone

By on Apr 8, 2020

Review comment responded on Apr 9, 2020

Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

4
Partner Couples

Convenient location for walking downtown and to South Congress. Free parking. Staff were friendly and helpful. Hotel itself is a little worn down but clean. The room was what was described and appropriate for the cost. If you’re expecting amenities, you are not choosing the right place.

By , from Minnesota on Feb 15, 2020

Review comment responded on Feb 16, 2020

Thank you for your review of Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and refreshing suites. We value your additional feedback and hope to have you as our guest again soon. Sincerely, Hotel Management

3
Everyone

By on Feb 11, 2020

4
Partner Couples Family

Found used spoon on floor when we entered our room. Not sure if we found a BLACK hair in the bathroom sink or a black thread. room 235

By on Dec 29, 2019

Review comment responded on Dec 30, 2019

Thank you for the review. We are glad you had a wonderful time at Extended Stay America. Your concerns regarding the cleanliness issue have been shared with the housekeeping team to ensure a better experience going forward. Thank you once again, and we hope to welcome you back soon for another pleasant stay. Sincerely, Hotel Management

2
Friends Family

There was black mold in the bathroom because there were no fans in the bathrooms. There was not even cups for water in the rooms. Even though there was a full fridge. Continental breakfast times and options were disappointing. Pictures online were deceiving of the property.

By , from Bend, oregon on Nov 7, 2019

Review comment responded on Nov 8, 2019

Kelsey, thank you for choosing to stay at our hotel. We are sorry for the disappointing visit you had at our hotel and regret the cleanliness issue you encountered in the bathroom. We have taken note of your feedback and have shared it with the housekeeping team to be more diligent in their efforts. We would also like to share that the kitchenware is available at the front desk for cleanliness reasons and they would gladly provide them to you upon request. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management

3
Partner Couples

Some questionable guests. Hanging out in hallways, in and out of room.

By on Aug 25, 2019

Review comment responded on Aug 26, 2019

Thank you for being our guest. We are pleased overall you enjoyed your stay. However, we regret any inconvenience you had due to the other guest of our property. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

Extended Stay America Austin - Downtown - Town Lake

507 S. First St., Austin, TX 78704
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