The price was good especially for needing to get off the road
The young lady who checked us in was great. She went above and beyond to help us have a nice stay. However, we didn't get the room we reserved, the TV didn't work, the microwave looked like a ballpoint pen had exploded on the inside, the bed was well beyond it's usable life-span, and the bathroom was atrocious. The toilet seat was worn out, as was the bathtub. Although, the shower massager from 1972 was awesome!
Very old outdated place. Looks very dirty and unkept.
Made a reservation but was not able to stay. They didn’t have any rooms available. Other guests were leaving due to dirty rooms, no toilet paper, soap, etc.
The worn out, dirty hallway carpet was our first clue it's not going to be good. Room issues - heavy smoke smell (we were forewarned at check-in but they wouldn't give us a different room even though 11 rooms were available), couldn't open up window to clear the smell, heater/fan didn't work, sink was totally clogged up, a continuous stream of water flowing in the bathtub which we couldn't get to stop, toilet had a leak along with a broken toilet paper holder that you couldn't unroll, and a patched and totally worn out desk chair. Have never submitted a negative review before but I felt guilty not doing so, just to warn others.
Did not proceed checking in at this place. Spoke to someone who was waiting there before me and said that no one attended the front desk for more than 15 minutes already. I didn't think the place was safe.
The rooms smelled terrible. As soon as you entered the rooms it hit you. And so did the linens. We hard a hard time sleeping. We slept with our jackets under us to prevent the terrible linen smell going into our nose. The property is terribly maintained. Except for the main lobby everything is old, dirty and in shambles. Torn, soiled carpets. Torn desk chair. Stained bathtub. On top of everything. The property dishonesty advertised that they offer free breakfast. Upon our arrival, they said that due to covid they actually don't have breakfast. I asked them to correct their website, but even the next day they still were falsely advertising their free breakfast. To make things worse, they did not even offer a measly free water bottle. There is no coffee maker in the room. The single common coffee maker in the lobby did not have regular sugar. Upon asking the front desk said "i am just the front desk person. I don't know why they are not restocking sugar". After that i gave up. This is the worst $70 run i have every stayed at. It's only worth $30 unless you plan to only hang out in the nice lobby and eat or drink nothing.
It was ok. Not really great. Our refrigerator didn’t work and I have a toddler who needed his snacks/drinks refrigerated. (We stayed multiple nights) when asking for ice for our makeshift cooler we could only get a small bag from the front desk due to no ice machine. Then on our last day the power went out and was a big inconvenience.
We liked pretty much everything about the stay there.
Extremely filthy. The room smelled musty and some kind of oder I can't explain. Lights didn't work, tv didn't work, air conditioner didn't work, dog feces found under desk/table. They fixed the light above the bathroom sink promptly and replaced the air conditioner, but the new a/c didn't work either. The air conditioner was broken in the breakfast area. What little food they offered was room temperature and stale. The cops had to be called because of a disturbance to another guest. Very unsafe place. Extremely dirty and not well maintained. I now have bronchitis because of staying there. Pay the extra money and stay someplace else. We left early and stayed at Comfort Inn. They won't even refund our money for the night we didn't stay. Steer clear of this place!
Bed was too high and made a noise but the bass made a lot of noise smell like smoke is supposed to be a smoke-free room well there was no couch we can sit on
Room was cleanish but hide-a-bed was disgusting, TV did not work and bathroom lights didn't work. Room smelled like smoke. Overall, very disappointed.
It was in a good area and very nice newly remodeled.
Extend-a-Suites Amarillo West places you within a mile (2 km) of Amarillo Little Theatre and The Galleries at Sunset Center. This 97-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
Extend-a-Suites Amarillo West's 97 rooms are air-conditioned and provide free local calls, ironing boards, and desks. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Housekeeping is available on request.
At Extend-a-Suites Amarillo West, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Additional amenities include conference space, a business center, and express check-in.
The price was good especially for needing to get off the road
The young lady who checked us in was great. She went above and beyond to help us have a nice stay. However, we didn't get the room we reserved, the TV didn't work, the microwave looked like a ballpoint pen had exploded on the inside, the bed was well beyond it's usable life-span, and the bathroom was atrocious. The toilet seat was worn out, as was the bathtub. Although, the shower massager from 1972 was awesome!
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our bed as well as our shower. We appreciate you taking the time to share your experience.
Very old outdated place. Looks very dirty and unkept.
Hello, We are sorry for your bad experience. We appreciate your feedback and will use it to improve our facility in the future.
Made a reservation but was not able to stay. They didn’t have any rooms available. Other guests were leaving due to dirty rooms, no toilet paper, soap, etc.
We appreciate the time you took to review us, your feedback is appreciated and we will use it to improve our facilities for the future
The worn out, dirty hallway carpet was our first clue it's not going to be good. Room issues - heavy smoke smell (we were forewarned at check-in but they wouldn't give us a different room even though 11 rooms were available), couldn't open up window to clear the smell, heater/fan didn't work, sink was totally clogged up, a continuous stream of water flowing in the bathtub which we couldn't get to stop, toilet had a leak along with a broken toilet paper holder that you couldn't unroll, and a patched and totally worn out desk chair. Have never submitted a negative review before but I felt guilty not doing so, just to warn others.
Thank you for choosing Extend a Suites, I am sorry we didn't meet your expectations. We continue to improve and hope to see you again.
Did not proceed checking in at this place. Spoke to someone who was waiting there before me and said that no one attended the front desk for more than 15 minutes already. I didn't think the place was safe.
I am sorry for your experience, we will address these concerns.
The rooms smelled terrible. As soon as you entered the rooms it hit you. And so did the linens. We hard a hard time sleeping. We slept with our jackets under us to prevent the terrible linen smell going into our nose. The property is terribly maintained. Except for the main lobby everything is old, dirty and in shambles. Torn, soiled carpets. Torn desk chair. Stained bathtub. On top of everything. The property dishonesty advertised that they offer free breakfast. Upon our arrival, they said that due to covid they actually don't have breakfast. I asked them to correct their website, but even the next day they still were falsely advertising their free breakfast. To make things worse, they did not even offer a measly free water bottle. There is no coffee maker in the room. The single common coffee maker in the lobby did not have regular sugar. Upon asking the front desk said "i am just the front desk person. I don't know why they are not restocking sugar". After that i gave up. This is the worst $70 run i have every stayed at. It's only worth $30 unless you plan to only hang out in the nice lobby and eat or drink nothing.
I am sorry we didn't meet your expectations. We are always working on improving and will address these issues.
It was ok. Not really great. Our refrigerator didn’t work and I have a toddler who needed his snacks/drinks refrigerated. (We stayed multiple nights) when asking for ice for our makeshift cooler we could only get a small bag from the front desk due to no ice machine. Then on our last day the power went out and was a big inconvenience.
Thank you for the review.
Thank you for the review, if you could please give us a call or send an email telling us what was wrong with your stay so we can fix that for next time.
Dear Guest, Thank you for the generous review of our hotel. We are glad you enjoyed everything we have to offer. Thanks again for choosing us, and we look forward to see you back very soon!
We appreciate the time you've taken to share your review with us. I'm glad that most aspects of your stay lived up to your expectations.