Na
Good for the price, but the hallways and room smelled like chinese food or some kind of stench.
Terrivle
old. not 4 stars.
N/a
This property was dirty and we had to switch rooms because the one they gave us first had a horrible smell, food still in the fridge, and sticky floors. The staff did let us switch but they were really unfriendly like we were bothering them when we checked in I wouldn’t stay there again,
Extended Stay fraudulently charged me for one room night and is refusing to refund my money. On 8/6 I booked a four night stay (8/11-8/15/2021) through the Orbitz travel app and paid in full. Orbitz did this as two separate reservations. 8/13 the hotel called wanting to know why I had not checked out. I said I had a 4-day reservation and after searching, she said I found the second reservation and am confirmed. What she failed to say is that she charged my credit card without my authorization for $222.12 for one night and did not process a refund, even though I had paid in full. I discovered this on August 17, called the hotel, spoke to the manager he agreed to refund the charge. But it was never done I called again on August 23. the woman said she would talk to her district manager and I asked her to call me when this was done. She never called. At 6pm, I called again and was told the district manager had refunded my money. I asked her to have her district manager call me to confirm his was done. No one ever called. On 8/27 I checked my credit card account and the refund still was not there. At that point I filed a dispute with Capital One. The fact is Extended Stay should have immediately refunded my money when they saw the valid Orbitz reservation. Also they charged my credit card without my authorization and they are refusing to give me a credit even though they though they promised to do so on at least two occasions.
I was first given a room that was not ready. Bed unmade etc. The furniture was pretty beat up as in scratches everywhere and molding falling off the dresser. The carpet had lots and lots of spill stains. No way I was going to walk on it without something on my feet.
Worse Extended Stay America I’ve ever stayed at , Rooms are disgusting and dirty and smell bad too !
Easy to find, parking on site, close to restaurants
great value, but of course no spa or pool, helpful staff
please provide correct information to guests. There is no breakfast
I liked that it was near my destination and very open and welcoming.
the property was ok. bur housekerping was poor. When we checked into our room we miticed that the drawer on the dresser would not stay closed and there was a pulled place on the carpet. The desk clerk asked if this would affect us staying in the room. no it wouldn't so we did not need to be moved. We later noticed a used toothbrush sitting on top of the art work or mirror in the bathroom as well as sunflower shells atvthe edge of the nightstand between the beds. makes one wonder if the room had been cleaned at all. We reported this in the morning when we checked out of the hotel. The clerk immediately stated she would comp our room. we are waiting for the refunf to be reflected in our babk acviunt. there needs to be more parking with longer spaces to accommidate trucks with trailers.
The door key wouldn’t work on several trips back to the room GFI switch in kitchen for the coffee pot one wall plug hanging out of the wall
I was not able to access my email on my Kindle. I had just used it in Albuquerque the previous 4 days, as well as several places in Europe, and the U.S. over the past year. When I got home it came right up without a problem. It is something about their wifi access.
Located within a mile (2 km) of Corrales Bosque, Extended Stay America Suites Albuquerque Rio Rancho is within 2 miles (3 km) of Cottonwood Mall. This 101-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.
At Extended Stay America Suites Albuquerque Rio Rancho, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
Na
Good for the price, but the hallways and room smelled like chinese food or some kind of stench.
Dear Jerrald, Thank you for choosing to stay with us. While we are happy that you found our accommodations affordable, we regret the issue that kept it from being perfect. Rest assured that we take your feedback seriously and will address this issue promptly. We value your patronage and hope to exceed your expectations in the future.SincerelyHotel Management
Terrivle
Dear Bethany, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with a much more enjoyable stay.Sincerely,Hotel Management
old. not 4 stars.
Dear Inosia, thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We hope you will give us another opportunity on your next visit to Rio Rancho. Sincerely,Hotel Management
N/a
Deidra, thank you for choosing Extended Stay America. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
This property was dirty and we had to switch rooms because the one they gave us first had a horrible smell, food still in the fridge, and sticky floors. The staff did let us switch but they were really unfriendly like we were bothering them when we checked in I wouldn’t stay there again,
Lance, thank you for taking the time to evaluate our hotel. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Extended Stay fraudulently charged me for one room night and is refusing to refund my money. On 8/6 I booked a four night stay (8/11-8/15/2021) through the Orbitz travel app and paid in full. Orbitz did this as two separate reservations. 8/13 the hotel called wanting to know why I had not checked out. I said I had a 4-day reservation and after searching, she said I found the second reservation and am confirmed. What she failed to say is that she charged my credit card without my authorization for $222.12 for one night and did not process a refund, even though I had paid in full. I discovered this on August 17, called the hotel, spoke to the manager he agreed to refund the charge. But it was never done I called again on August 23. the woman said she would talk to her district manager and I asked her to call me when this was done. She never called. At 6pm, I called again and was told the district manager had refunded my money. I asked her to have her district manager call me to confirm his was done. No one ever called. On 8/27 I checked my credit card account and the refund still was not there. At that point I filed a dispute with Capital One. The fact is Extended Stay should have immediately refunded my money when they saw the valid Orbitz reservation. Also they charged my credit card without my authorization and they are refusing to give me a credit even though they though they promised to do so on at least two occasions.
David, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I was first given a room that was not ready. Bed unmade etc. The furniture was pretty beat up as in scratches everywhere and molding falling off the dresser. The carpet had lots and lots of spill stains. No way I was going to walk on it without something on my feet.
Thank you for sharing your comments online. We sincerely apologize for the inconvenience you had due to the condition of the initial suite offered to you. We will review this with our housekeeping and maintenance teams for their review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Dear Juliana, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management