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The Lodge at Santa Fe

3.5 out of 5.0

Recent guest reviews

At 11:48am, on day of arrival, I received a text message from the Lodge welcoming us to Santa Fe stating among other things "Please let us know your estimated arrival time to better serve you. Our check in time is 4 pm but we always try to accommodate early arrival requests - Guest Services. At 2:39pm, I replied that we were in Santa Fe and would appreciate an early check in time, if possible. At 2:40pm, Guest Services replied that our room was not ready and they would check with housekeeping and get back to me. They did NOT get back to me. At 3:50pm, we arrived at the Lodge and were told our room wasn't ready. It was 4:30pm before we got to our room. At 11am the day of check out (check out time is 12pm) housekeeping knocked on our door wanting to clean the room already.

Room could be larger. Bathroom small and dated. Hair dryer would be nice.

This hotel is awesome. The staff was friendly and helpful. The only complaint is that there was no refrigerator or microwave in the room. The bed was very comfortable. Housekeeping came everyday and replaced towels put clean linen on the bed. This hotel deserves a 10 star rating. The restaurant upstairs was excellent also. Very friendly staff there also. Excellent food. The hotel is also close to town.

When we arrived we found that our room window lock was broken, and since we were on the ground floor (the hotel is on a hill), we asked them to repair it immediately. It took them 3 days to do it, after we asked at least 5 times for the repair. On the 2nd night at 4am a group of 7 teenagers jumped over the wall surrounding the pool, which our room overlooked, and were making aggressive moves shinning a flashlight towards our room window. They could easily walk up the hill to our room window and one of them did. After we called the desk clerk he was able to run them off. I should have called the police. The repair took about 5 minutes. The room was disappointing. Some of the furniture was broken down and looked like it belonged in a junk yard. There were few room amenities. No hair drier, no clock radio, no information about the hotel or Santa Fe.

the shuttle service is great.....the only reason to stay here.....nothing to eat close by at lunch...Mexican restaurant on site---breakfast good but not cheap but no milder fare for supper. Rooms are pretty, but poorly lit, no refrigerator, cramped bathroom (in single), pink mold on shower curtain, weird toilet with exposed bolts, etc. and flush that had to be babied to not run continuously....and the doors slam loudly by guests and staff constantly, as cleaning and maintenance seems to go on until evening.....forget an afternoon rest, as you are fortunate to get in by 4:00 check-in, and then the noise. $208 a night because of art fair in. Not close to downtown. Shuttle does not go to airport, so have to hire one by reservation...no taxi, but Uber is available

We booked a 'Junior Suite' with two king beds and when we arrived there was one king bed and a pull out couch. We talked to manager and they said they didn't have ANY rooms that had two king beds (funny that the web picture showed a similar room with same art work and carpet with two king beds). Also, the air conditioner was coming out of the wall (you could see daylight above it). The pullout couch would not open as the king bed was in the way. We moved furniture so we could and discovered a lamp wire that was cobbled together with electrical tape. One of the other lamps was damaged and would go out intermittently. We were charged a "cleaning fee" upon checkout but no one had cleaned our room while we were out or made the beds. The manager did get us an extra room at no charge to make up for the lack of a second king bed.

We stayed there a year ago, and re-booked for that reason. No more free breakfast. No de-caf coffee. Clothes dryer out of order and not fixed in four days, Housekeepers good. Ditto desk staff.. All in all very average. .

Overall, it was a clean place at a good price. I'd give it a higher rating if it hadn't raised my expectations and then not met them. My confirmation said continental breakfast was included but there was no breakfast as far as I could tell other than the restaurant. The website said the pool was closed for the season so I didn't pack a swimsuit but when I arrived the pool was open. There was a free shuttle to the downtown area but no hours were listed on the website. Turns out the shuttle didn't start till 9 a.m. and I had to be downtown at 8:30 a.m. so I ended up having to make other arrangements. The hotel was not very crowded but I was given a room with a poor view (overlooking the parking lot and dumpster). I ate at the onsite restaurant at a time when only two tables were occupied. The couple next to me received chips and salsa with their drinks but I didn't. I just didn't feel like they were bothering very much and not much was done to make my visit a warm and satisfying one. This was probably my one and only trip to Santa Fe and I was so disappointed.

We made an overnight stay at The Lodge and found the hotel and staff excellent.

Very nice hotel room that was very spacious. I loved the decor and cleanliness. In addition the hotel staff was extremely friendly and helpful with finding nearby dining.

Rooms were clean. All facilities were very nice. Will definitely consider staying here again.

nice quite location with a van that take you into town and picks you up plus supplies you with a cool bottle of water

My boyfriend and I headed to Santa Fe to celebrate my 37th birthday. Not only was The Lodge perfectly located, but the super friendly staff enhanced the experience. Danny, our shuttle driver, gave us a mini tour and history lesson about the area. We also took full advantage of the early morning view and on-site restaurant. I can say that my first trip to The Lodge will not be my last... I'm guessing it would make a great wedding venue as well (hint, hint).

Are stay was for 5 nights, and enjoyed the location due to the drivers of the van to various places in Santa Fe. Both were quite knowledgeable of the area and it's history. The beds were in need of replacing, but the facility was clean and comfortable, This hotel is a good value compared to other hotels in the Santa Fe area.

I liked that they texted us on the day of our arrival. We were able to check in early.

When looking online the hotel looked amazing. When we arrived the toilet was filthy so we were upgraded to a suite, customer service was great and took care of us. The suite was a decent room but the walkway was covered in cigarette trash. The worst part was the food at the restaurant. Like so bad we couldn't even eat it. Definitely wouldn't stay there again. It was decently priced but I would rather pay more at a place where I don't have to sleep on top of the bedding because I was too freaked out.

Very close to the plaza. Nice hotel. We didn't spend much time in the room so it was perfect for what we were doing. Would stay again! Nice and easy.

We had stayed here approximately 4 years ago and had a nice stay. However, this hotel has seriously gone downhill since then. First, upon checking in, we were told that the hotel was now "going green," which meant that we would not have any housekeeping service during our stay. If we needed anything (e.g. towels, a hair dryer, etc.) we had to go to the front desk to request it. Clearly it is their scheme to save costs, not to "go green." If they really wanted to go green, perhaps they could start replacing the light bulbs with LED bulbs. But that's not what it's really about. Oh well. Don't plan on using the pool or hot tub. The pool is (understandably) closed for the winter months. The hot tub? It was supposed to be open during our stay but was half-drained the entire time. So much for that. Maybe a lukewarm, half-filled hot tub is also part of "going green?" The rooms are outdated and uncomfortable. The walls are thin - we could hear conversations clearly at normal voice levels. The bathroom was literally so small that when you opened the door it hit the toilet seat. The breakfast consisted of a large bowl of hard-broiled eggs, a waffle-making machine, yogurt, bread and coffee. The only good thing I have to say about this place is that the two young gentleman who worked the front desk during our stay were friendly. Clearly, I would not recommend this place to anyone anymore as there are much better places to stay in Santa Fe in the same price range.

The lock to the door was always a 3 minute struggle before it would open. Once inside the room had a musky odor and could have used a good cleaning. Speaking of cleaning, part of our "cheap" rate conditions we never received house keeping services during our 3 night stay. There was no hot water in the mornings, so our showers were taken at night.

the people that worked there were friendly and nice, but when we checked in they didn't inform us that they didn't have room service if you stayed more than one night. We had to go to the front desk and request towels, coffee, lotion etc. Never heard of this before.

Room options

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Room, 1 King Bed

King 1 | Sleeps 3

Junior Suite, 2 Double Beds

Full 2 | Sleeps 4

Suite, 1 King Bed (Mini)

King 1 | Sleeps 3

Guest reviews for The Lodge at Santa Fe

Everyone (32) Couples (46) Business (10) Family (22) Other (9) Friends (7)
3

fair hotel in santa fe

Everyone

At 11:48am, on day of arrival, I received a text message from the Lodge welcoming us to Santa Fe stating among other things "Please let us know your estimated arrival time to better serve you. Our check in time is 4 pm but we always try to accommodate early arrival requests - Guest Services. At 2:39pm, I replied that we were in Santa Fe and would appreciate an early check in time, if possible. At 2:40pm, Guest Services replied that our room was not ready and they would check with housekeeping and get back to me. They did NOT get back to me. At 3:50pm, we arrived at the Lodge and were told our room wasn't ready. It was 4:30pm before we got to our room. At 11am the day of check out (check out time is 12pm) housekeeping knocked on our door wanting to clean the room already.

By on Sep 18, 2017

3

santa fe

Everyone

Room could be larger. Bathroom small and dated. Hair dryer would be nice.

By on Sep 13, 2017

5

great hotel

Everyone
The Pool The Hotel

This hotel is awesome. The staff was friendly and helpful. The only complaint is that there was no refrigerator or microwave in the room. The bed was very comfortable. Housekeeping came everyday and replaced towels put clean linen on the bed. This hotel deserves a 10 star rating. The restaurant upstairs was excellent also. Very friendly staff there also. Excellent food. The hotel is also close to town.

By , from Millersville, Pa on Aug 27, 2017

2

no concern for our safety and security.

Everyone
Broken down chair. Seat bottom edge

When we arrived we found that our room window lock was broken, and since we were on the ground floor (the hotel is on a hill), we asked them to repair it immediately. It took them 3 days to do it, after we asked at least 5 times for the repair. On the 2nd night at 4am a group of 7 teenagers jumped over the wall surrounding the pool, which our room overlooked, and were making aggressive moves shinning a flashlight towards our room window. They could easily walk up the hill to our room window and one of them did. After we called the desk clerk he was able to run them off. I should have called the police. The repair took about 5 minutes. The room was disappointing. Some of the furniture was broken down and looked like it belonged in a junk yard. There were few room amenities. No hair drier, no clock radio, no information about the hotel or Santa Fe.

By , from upstate NY on Aug 22, 2017

3

expensive weekend to be in santa fe

Everyone

the shuttle service is great.....the only reason to stay here.....nothing to eat close by at lunch...Mexican restaurant on site---breakfast good but not cheap but no milder fare for supper. Rooms are pretty, but poorly lit, no refrigerator, cramped bathroom (in single), pink mold on shower curtain, weird toilet with exposed bolts, etc. and flush that had to be babied to not run continuously....and the doors slam loudly by guests and staff constantly, as cleaning and maintenance seems to go on until evening.....forget an afternoon rest, as you are fortunate to get in by 4:00 check-in, and then the noise. $208 a night because of art fair in. Not close to downtown. Shuttle does not go to airport, so have to hire one by reservation...no taxi, but Uber is available

By , from Phoenix on Jul 16, 2017

Review comment responded on Jul 21, 2017

Dear Nanner, Thank you for your review. I am glad to hear you enjoyed our shuttle, but I apologize for the other issues you experienced. I have forwarded you comments about the restaurant, housekeeping issues, and maintenance issues to the appropriate department managers. Thank you for your feedback. I hope you give us another chance during your next stay in Santa Fe. Best regards, Mindy

2

not what we booked!

Everyone

We booked a 'Junior Suite' with two king beds and when we arrived there was one king bed and a pull out couch. We talked to manager and they said they didn't have ANY rooms that had two king beds (funny that the web picture showed a similar room with same art work and carpet with two king beds). Also, the air conditioner was coming out of the wall (you could see daylight above it). The pullout couch would not open as the king bed was in the way. We moved furniture so we could and discovered a lamp wire that was cobbled together with electrical tape. One of the other lamps was damaged and would go out intermittently. We were charged a "cleaning fee" upon checkout but no one had cleaned our room while we were out or made the beds. The manager did get us an extra room at no charge to make up for the lack of a second king bed.

By , from Grand Junction, CO on Jul 14, 2017

2

convenient

Everyone

We stayed there a year ago, and re-booked for that reason. No more free breakfast. No de-caf coffee. Clothes dryer out of order and not fixed in four days, Housekeepers good. Ditto desk staff.. All in all very average. .

By , from AZ on Jun 29, 2017

Review comment responded on Jul 3, 2017

Dear Dick, Thank you for your review. I apologize for the issues that came up during your stay. We switched to an A La Carte menu option recently to meet our guests' needs. We do have a reservation package that does include breakfast, though, and it's a great deal! We normally have decaf coffee in the rooms, so I have passed this comment to housekeeping for review. And I would like to apologize for the inconvenience of the clothes dryer being out of order. I appreciate your feedback and I hope you give us another chance during your next stay in Santa Fe. Best regards, Mindy

3

not as good as i thought it would be

Everyone

Overall, it was a clean place at a good price. I'd give it a higher rating if it hadn't raised my expectations and then not met them. My confirmation said continental breakfast was included but there was no breakfast as far as I could tell other than the restaurant. The website said the pool was closed for the season so I didn't pack a swimsuit but when I arrived the pool was open. There was a free shuttle to the downtown area but no hours were listed on the website. Turns out the shuttle didn't start till 9 a.m. and I had to be downtown at 8:30 a.m. so I ended up having to make other arrangements. The hotel was not very crowded but I was given a room with a poor view (overlooking the parking lot and dumpster). I ate at the onsite restaurant at a time when only two tables were occupied. The couple next to me received chips and salsa with their drinks but I didn't. I just didn't feel like they were bothering very much and not much was done to make my visit a warm and satisfying one. This was probably my one and only trip to Santa Fe and I was so disappointed.

By , from Chicago, IL on Jun 4, 2017

4

the lodge

Everyone

We made an overnight stay at The Lodge and found the hotel and staff excellent.

By , from Melbourne, Australia on May 25, 2017

4
Everyone

Very nice hotel room that was very spacious. I loved the decor and cleanliness. In addition the hotel staff was extremely friendly and helpful with finding nearby dining.

By on May 22, 2017