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The Lodge at Santa Fe

3.5 out of 5.0

Recent guest reviews

The hotel was well decorated and had lots of places to relax. The restaurant had recently opened and the service was great. I had the salmon for dinner and was very pleased with the way it was prepared and presented.

Comfortable rooms, excellent staff very knowledgeable about the area, restaurants. Doesn't have an on-site restaurant but offers on demand free shuttle service to all areas of Santa Fe. I would stay again.

This hotel used to be the old Sheraton. It's a nice ambience but could use a little face-lift; the rugs are getting worn etc. The rooms are nice and clean and my room, although facing the highway was surprisingly quiet. During my stay they quit the coffee service by the front desk. If one wants coffee they must go upstairs to the restaurant to get it. I did encounter substandard customer service on the second day of my three-day-stay. The manager on duty was very attentive. Location is a big plus to staying at this hotel. Yes, it's not in the middle or a couple of blocks near the plaza, but if you have a car and plan to go to Taos or Los Alamos or around the area it's a great location. As for the listing; read the fine print. The rate does not include the $15/day "resort fee" which as far as I could tell, this is a hotel not a resort like some of the resorts at which I've stayed.

At 11:48am, on day of arrival, I received a text message from the Lodge welcoming us to Santa Fe stating among other things "Please let us know your estimated arrival time to better serve you. Our check in time is 4 pm but we always try to accommodate early arrival requests - Guest Services. At 2:39pm, I replied that we were in Santa Fe and would appreciate an early check in time, if possible. At 2:40pm, Guest Services replied that our room was not ready and they would check with housekeeping and get back to me. They did NOT get back to me. At 3:50pm, we arrived at the Lodge and were told our room wasn't ready. It was 4:30pm before we got to our room. At 11am the day of check out (check out time is 12pm) housekeeping knocked on our door wanting to clean the room already.

Room could be larger. Bathroom small and dated. Hair dryer would be nice.

This hotel is awesome. The staff was friendly and helpful. The only complaint is that there was no refrigerator or microwave in the room. The bed was very comfortable. Housekeeping came everyday and replaced towels put clean linen on the bed. This hotel deserves a 10 star rating. The restaurant upstairs was excellent also. Very friendly staff there also. Excellent food. The hotel is also close to town.

When we arrived we found that our room window lock was broken, and since we were on the ground floor (the hotel is on a hill), we asked them to repair it immediately. It took them 3 days to do it, after we asked at least 5 times for the repair. On the 2nd night at 4am a group of 7 teenagers jumped over the wall surrounding the pool, which our room overlooked, and were making aggressive moves shinning a flashlight towards our room window. They could easily walk up the hill to our room window and one of them did. After we called the desk clerk he was able to run them off. I should have called the police. The repair took about 5 minutes. The room was disappointing. Some of the furniture was broken down and looked like it belonged in a junk yard. There were few room amenities. No hair drier, no clock radio, no information about the hotel or Santa Fe.

the shuttle service is great.....the only reason to stay here.....nothing to eat close by at lunch...Mexican restaurant on site---breakfast good but not cheap but no milder fare for supper. Rooms are pretty, but poorly lit, no refrigerator, cramped bathroom (in single), pink mold on shower curtain, weird toilet with exposed bolts, etc. and flush that had to be babied to not run continuously....and the doors slam loudly by guests and staff constantly, as cleaning and maintenance seems to go on until evening.....forget an afternoon rest, as you are fortunate to get in by 4:00 check-in, and then the noise. $208 a night because of art fair in. Not close to downtown. Shuttle does not go to airport, so have to hire one by reservation...no taxi, but Uber is available

We booked a 'Junior Suite' with two king beds and when we arrived there was one king bed and a pull out couch. We talked to manager and they said they didn't have ANY rooms that had two king beds (funny that the web picture showed a similar room with same art work and carpet with two king beds). Also, the air conditioner was coming out of the wall (you could see daylight above it). The pullout couch would not open as the king bed was in the way. We moved furniture so we could and discovered a lamp wire that was cobbled together with electrical tape. One of the other lamps was damaged and would go out intermittently. We were charged a "cleaning fee" upon checkout but no one had cleaned our room while we were out or made the beds. The manager did get us an extra room at no charge to make up for the lack of a second king bed.

We stayed there a year ago, and re-booked for that reason. No more free breakfast. No de-caf coffee. Clothes dryer out of order and not fixed in four days, Housekeepers good. Ditto desk staff.. All in all very average. .

Overall, it was a clean place at a good price. I'd give it a higher rating if it hadn't raised my expectations and then not met them. My confirmation said continental breakfast was included but there was no breakfast as far as I could tell other than the restaurant. The website said the pool was closed for the season so I didn't pack a swimsuit but when I arrived the pool was open. There was a free shuttle to the downtown area but no hours were listed on the website. Turns out the shuttle didn't start till 9 a.m. and I had to be downtown at 8:30 a.m. so I ended up having to make other arrangements. The hotel was not very crowded but I was given a room with a poor view (overlooking the parking lot and dumpster). I ate at the onsite restaurant at a time when only two tables were occupied. The couple next to me received chips and salsa with their drinks but I didn't. I just didn't feel like they were bothering very much and not much was done to make my visit a warm and satisfying one. This was probably my one and only trip to Santa Fe and I was so disappointed.

We made an overnight stay at The Lodge and found the hotel and staff excellent.

Very nice hotel room that was very spacious. I loved the decor and cleanliness. In addition the hotel staff was extremely friendly and helpful with finding nearby dining.

Rooms were clean. All facilities were very nice. Will definitely consider staying here again.

nice quite location with a van that take you into town and picks you up plus supplies you with a cool bottle of water

My boyfriend and I headed to Santa Fe to celebrate my 37th birthday. Not only was The Lodge perfectly located, but the super friendly staff enhanced the experience. Danny, our shuttle driver, gave us a mini tour and history lesson about the area. We also took full advantage of the early morning view and on-site restaurant. I can say that my first trip to The Lodge will not be my last... I'm guessing it would make a great wedding venue as well (hint, hint).

Are stay was for 5 nights, and enjoyed the location due to the drivers of the van to various places in Santa Fe. Both were quite knowledgeable of the area and it's history. The beds were in need of replacing, but the facility was clean and comfortable, This hotel is a good value compared to other hotels in the Santa Fe area.

I liked that they texted us on the day of our arrival. We were able to check in early.

When looking online the hotel looked amazing. When we arrived the toilet was filthy so we were upgraded to a suite, customer service was great and took care of us. The suite was a decent room but the walkway was covered in cigarette trash. The worst part was the food at the restaurant. Like so bad we couldn't even eat it. Definitely wouldn't stay there again. It was decently priced but I would rather pay more at a place where I don't have to sleep on top of the bedding because I was too freaked out.

Very close to the plaza. Nice hotel. We didn't spend much time in the room so it was perfect for what we were doing. Would stay again! Nice and easy.

744 Calle Mejia Santa Fe NM

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Downtown Santa Fe, The Lodge at Santa Fe is within 2 miles (3 km) of popular attractions such as Palace of the Governors and San Miguel Mission. This 3.5-star hotel has 125 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. It's also close to New Mexico State Capitol and Museum of International Folk Art.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in regional cuisine. Start your day off with breakfast, available for a fee.


Rooms

The Lodge at Santa Fe's 125 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect free WiFi and TVs with digital channels. Bathrooms have hair dryers and free toiletries. Desks are also included.


Property features

At The Lodge at Santa Fe, guests enjoy features like an outdoor pool, a fitness center, and a spa tub. There's free parking and a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Junior Room, 1 King Bed

King 1 | Sleeps 3

Junior Suite, 2 Double Beds

Full 2 | Sleeps 4

Suite, 1 King Bed (Mini)

King 1 | Sleeps 3

Guest reviews for The Lodge at Santa Fe

Everyone (34) Couples (46) Business (10) Family (22) Other (9) Friends (7)
4

nice hotel near everything

Everyone

Comfortable rooms, excellent staff very knowledgeable about the area, restaurants. Doesn't have an on-site restaurant but offers on demand free shuttle service to all areas of Santa Fe. I would stay again.

By , from Fort Garland, CO. on Feb 13, 2018

Review comment responded on Feb 13, 2018

I'm so glad you enjoyed your room and our friendly staff! The shuttle service is such a great resource to get around town in, and a great way to have a little tour! I'm glad you had the chance to use it. Travel safe, and we will see you next time you are in Santa Fe!

4

good location

Everyone

This hotel used to be the old Sheraton. It's a nice ambience but could use a little face-lift; the rugs are getting worn etc. The rooms are nice and clean and my room, although facing the highway was surprisingly quiet. During my stay they quit the coffee service by the front desk. If one wants coffee they must go upstairs to the restaurant to get it. I did encounter substandard customer service on the second day of my three-day-stay. The manager on duty was very attentive. Location is a big plus to staying at this hotel. Yes, it's not in the middle or a couple of blocks near the plaza, but if you have a car and plan to go to Taos or Los Alamos or around the area it's a great location. As for the listing; read the fine print. The rate does not include the $15/day "resort fee" which as far as I could tell, this is a hotel not a resort like some of the resorts at which I've stayed.

By , from DFW on Dec 19, 2017

Review comment responded on Dec 22, 2017

Thank you for sharing. I am glad you found the location convenient but it appears we fell short of your, and our goals when it comes to our staff and the coffee service. We have shared your feedback with our team.

3

fair hotel in santa fe

Everyone

At 11:48am, on day of arrival, I received a text message from the Lodge welcoming us to Santa Fe stating among other things "Please let us know your estimated arrival time to better serve you. Our check in time is 4 pm but we always try to accommodate early arrival requests - Guest Services. At 2:39pm, I replied that we were in Santa Fe and would appreciate an early check in time, if possible. At 2:40pm, Guest Services replied that our room was not ready and they would check with housekeeping and get back to me. They did NOT get back to me. At 3:50pm, we arrived at the Lodge and were told our room wasn't ready. It was 4:30pm before we got to our room. At 11am the day of check out (check out time is 12pm) housekeeping knocked on our door wanting to clean the room already.

By on Sep 18, 2017

3

santa fe

Everyone

Room could be larger. Bathroom small and dated. Hair dryer would be nice.

By on Sep 13, 2017

5

great hotel

Everyone
The Pool The Hotel

This hotel is awesome. The staff was friendly and helpful. The only complaint is that there was no refrigerator or microwave in the room. The bed was very comfortable. Housekeeping came everyday and replaced towels put clean linen on the bed. This hotel deserves a 10 star rating. The restaurant upstairs was excellent also. Very friendly staff there also. Excellent food. The hotel is also close to town.

By , from Millersville, Pa on Aug 27, 2017

2

no concern for our safety and security.

Everyone
Broken down chair. Seat bottom edge

When we arrived we found that our room window lock was broken, and since we were on the ground floor (the hotel is on a hill), we asked them to repair it immediately. It took them 3 days to do it, after we asked at least 5 times for the repair. On the 2nd night at 4am a group of 7 teenagers jumped over the wall surrounding the pool, which our room overlooked, and were making aggressive moves shinning a flashlight towards our room window. They could easily walk up the hill to our room window and one of them did. After we called the desk clerk he was able to run them off. I should have called the police. The repair took about 5 minutes. The room was disappointing. Some of the furniture was broken down and looked like it belonged in a junk yard. There were few room amenities. No hair drier, no clock radio, no information about the hotel or Santa Fe.

By , from upstate NY on Aug 22, 2017

3

expensive weekend to be in santa fe

Everyone

the shuttle service is great.....the only reason to stay here.....nothing to eat close by at lunch...Mexican restaurant on site---breakfast good but not cheap but no milder fare for supper. Rooms are pretty, but poorly lit, no refrigerator, cramped bathroom (in single), pink mold on shower curtain, weird toilet with exposed bolts, etc. and flush that had to be babied to not run continuously....and the doors slam loudly by guests and staff constantly, as cleaning and maintenance seems to go on until evening.....forget an afternoon rest, as you are fortunate to get in by 4:00 check-in, and then the noise. $208 a night because of art fair in. Not close to downtown. Shuttle does not go to airport, so have to hire one by reservation...no taxi, but Uber is available

By , from Phoenix on Jul 16, 2017

Review comment responded on Jul 21, 2017

Dear Nanner, Thank you for your review. I am glad to hear you enjoyed our shuttle, but I apologize for the other issues you experienced. I have forwarded you comments about the restaurant, housekeeping issues, and maintenance issues to the appropriate department managers. Thank you for your feedback. I hope you give us another chance during your next stay in Santa Fe. Best regards, Mindy

2

not what we booked!

Everyone

We booked a 'Junior Suite' with two king beds and when we arrived there was one king bed and a pull out couch. We talked to manager and they said they didn't have ANY rooms that had two king beds (funny that the web picture showed a similar room with same art work and carpet with two king beds). Also, the air conditioner was coming out of the wall (you could see daylight above it). The pullout couch would not open as the king bed was in the way. We moved furniture so we could and discovered a lamp wire that was cobbled together with electrical tape. One of the other lamps was damaged and would go out intermittently. We were charged a "cleaning fee" upon checkout but no one had cleaned our room while we were out or made the beds. The manager did get us an extra room at no charge to make up for the lack of a second king bed.

By , from Grand Junction, CO on Jul 14, 2017

2

convenient

Everyone

We stayed there a year ago, and re-booked for that reason. No more free breakfast. No de-caf coffee. Clothes dryer out of order and not fixed in four days, Housekeepers good. Ditto desk staff.. All in all very average. .

By , from AZ on Jun 29, 2017

Review comment responded on Jul 3, 2017

Dear Dick, Thank you for your review. I apologize for the issues that came up during your stay. We switched to an A La Carte menu option recently to meet our guests' needs. We do have a reservation package that does include breakfast, though, and it's a great deal! We normally have decaf coffee in the rooms, so I have passed this comment to housekeeping for review. And I would like to apologize for the inconvenience of the clothes dryer being out of order. I appreciate your feedback and I hope you give us another chance during your next stay in Santa Fe. Best regards, Mindy

3

not as good as i thought it would be

Everyone

Overall, it was a clean place at a good price. I'd give it a higher rating if it hadn't raised my expectations and then not met them. My confirmation said continental breakfast was included but there was no breakfast as far as I could tell other than the restaurant. The website said the pool was closed for the season so I didn't pack a swimsuit but when I arrived the pool was open. There was a free shuttle to the downtown area but no hours were listed on the website. Turns out the shuttle didn't start till 9 a.m. and I had to be downtown at 8:30 a.m. so I ended up having to make other arrangements. The hotel was not very crowded but I was given a room with a poor view (overlooking the parking lot and dumpster). I ate at the onsite restaurant at a time when only two tables were occupied. The couple next to me received chips and salsa with their drinks but I didn't. I just didn't feel like they were bothering very much and not much was done to make my visit a warm and satisfying one. This was probably my one and only trip to Santa Fe and I was so disappointed.

By , from Chicago, IL on Jun 4, 2017