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Recent guest reviews

Location to places to eat and plaza and cleanliness.

Our stay was wonderful! Perfect location, beautiful hotel, and friendly staff. Would definitely will stay again!

This hotel was amazing!! We came into town just for two days and one night, The staff was always happy to give recommendations and was very accommodating for our two dogs we brought. The pool area was gorgeous- and we can’t wait to return when it is fully open!

Friendly staff and great location. Staff willingness to help us regarding keeping car in their parking while we ate lunch.

Did not like the $27 a night "resort fee"on top of what was quoted as the per night charge by Orbitz. Rooftop hot tub was broken and the free shuttle seems non -existent. Rooms are a bit worn and outdated but very comfortable. Beds are new and nice bedding. The location and restaurant was great

Great location, super helpful and friendly staff, nice rooms, small but great gym

I loved the location of this hotel. It is beautiful and convenient to the plaza. We were only there for 3 days for my fathers funeral. I did not appreciate the resort fee of $25 as we didn’t have time to use any of the amenities such as the spa and restaurant. I think people should have an option to not pay fee if they don’t use the amenities. All staff was very friendly and helpful!

Historic location was great. 25,00 resort fee totally unexpected would like a credit from orbits to cover this.

Rooms were nice, but they property was understaffed. The pool and hot tub are small, but they are currently building a new larger pool area

The staff of this hotel was amazing. I was contacted by the concierge prior to arrival to confirm information regarding arrival time. Reception at the front was amazing, very friendly and informative. Hotel lobby was expansive and I found it to be a little cold both temperature wise, and decor. The room decor was dated, but ample. What I didn’t appreciate was the resort fee, it just sours my idea of a hotel when they put a fee on amenities we really didn’t use. Location of the hotel is excellent for shopping and walking.

The property itself is really nice, beautiful room and the hotel lobby is nice, location can't be beat. However you pay a lot for not getting a lot of amenities. The AC in our room didn't work, the wifi didn't work and you have to pay $25 for valet parking. The cost of the room is not worth what you get.

The best was the food Poor service could not get in parking garage one nite after opera Coffee maker in one Room did not work called on it several times No change at front desk

I've stayed here a number of times over the past 20 years, and I have never understood why a generally first-class hotel has such bad maintenance problems--plumbing fixtures that are installed wrong and sometimes leak, electric outlets that don't have covers, electric outlets that just don't work, drapes that are off the rods, etc. It's a great location and the staff is friendly, but get a manager.

The location was great. It is a pity that the window did not let out to a balcony. A missed opportunity

Outdated decor and shabby furnishings. Poor front desk service

Great property close to the main shopping stretch of town.

The El Dorado is lovely and in a wonderful location for walking to the historic plaza, area shops and restaurants. There is free on-site valet parking, and outdoor roof top heated pool and hot tub. The pool and hot tub were open but didn’t look very inviting- lots of debris ( leaves, etc) in the water. They both needed a good vacuuming. That was the only area of the hotel that wasn’t spotlessly clean. We found all of the staff to be very welcoming and helpful.

W San Francisco Street Santa Fe NM

Hotel highlights

  • Walking distance to Santa Fe Plaza and Loretto Chapel
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Santa Fe, Eldorado Hotel & Spa is within a 5-minute walk of Santa Fe Plaza and within 15 minutes of other popular attractions like Loretto Chapel. This 219-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.


Dining

For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM. Order from room service to satisfy your hunger without leaving your room, or enjoy a bite to eat at the onsite restaurant.


Rooms

The 219 rooms are air-conditioned and have an array of amenities, including iPod docks, refrigerators, and coffee makers. Guests can expect free WiFi and 47-inch LCD TVs with digital channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free local calls, free bottled water, and safes are also standard.


Property features

Eldorado Hotel & Spa features a full-service spa, an outdoor pool, and a fitness center. Valet parking is available for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this spa hotel include 2 spa tubs, free WiFi in public areas, and conference space.

Room options

Double Room

2 Double Beds | Sleeps 4

Double Room, Fireplace

2 Double Beds | Sleeps 4

Deluxe Room, Balcony

1 King Bed | Sleeps 4

Junior Suite, Fireplace

1 King Bed | Sleeps 4

Guest reviews for Eldorado Hotel & Spa

Everyone (43) Couples (7) Family (3)
5
Partner Couples

Location to places to eat and plaza and cleanliness.

By on Oct 27, 2020

5
Everyone

By on Oct 6, 2020

4
Partner Couples

Our stay was wonderful! Perfect location, beautiful hotel, and friendly staff. Would definitely will stay again!

By , from Las Cruces on Sep 21, 2020

5
Everyone

This hotel was amazing!! We came into town just for two days and one night, The staff was always happy to give recommendations and was very accommodating for our two dogs we brought. The pool area was gorgeous- and we can’t wait to return when it is fully open!

By , from Clovis, NM on Jul 18, 2020

Review comment responded on Jul 20, 2020

Thank you so much for all of your kind words and compliments, Mary Grace! It was a pleasure to care for you and your two pups! Please come again soon!

4
Family

Friendly staff and great location. Staff willingness to help us regarding keeping car in their parking while we ate lunch.

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Hello, Thank you for taking the time to share your experience with us. We are so glad to hear you enjoyed your time with us and we look forward to welcoming you back again soon!

4
Friends

Did not like the $27 a night "resort fee"on top of what was quoted as the per night charge by Orbitz. Rooftop hot tub was broken and the free shuttle seems non -existent. Rooms are a bit worn and outdated but very comfortable. Beds are new and nice bedding. The location and restaurant was great

By on Mar 1, 2020

Review comment responded on Mar 11, 2020

Hello, Thank you for taking the time to share your feedback with us. We're sorry to hear that the Resort Charge came as a surprise to you and that you did not feel it was justified. We are continuously working with our 3rd party booking partners to make sure that our fees are effectively conveyed to our guests. Additionally, we are excited to inform you that we are opening a brand new Rooftop Pool, Bar & Event Space this Spring, which will replace the current pool & hot tub. We hope to welcome you back in the future to enjoy it! Thank you again for your feedback. Please let us know if you have any further questions or concerns that we may address.

4
Partner Couples

Great location, super helpful and friendly staff, nice rooms, small but great gym

By on Jan 7, 2020

Review comment responded on Feb 4, 2020

Hello, We are so glad to hear you enjoyed your time with us, and thank you for taking the time to share this with us. We look forward to welcoming you back in the future! Warm Regards,

4
Everyone

By on Dec 29, 2019

Review comment responded on Feb 4, 2020

Hello, Thank you for taking the time to let us know that you enjoyed your stay with us. Please let us know if there is anything we can improve upon to earn that 5th star from you. We look forward to welcoming you back in the future! Warm Regards,

4
Everyone

I loved the location of this hotel. It is beautiful and convenient to the plaza. We were only there for 3 days for my fathers funeral. I did not appreciate the resort fee of $25 as we didn’t have time to use any of the amenities such as the spa and restaurant. I think people should have an option to not pay fee if they don’t use the amenities. All staff was very friendly and helpful!

By on Nov 23, 2019

4
Family

Historic location was great. 25,00 resort fee totally unexpected would like a credit from orbits to cover this.

By on Oct 29, 2019

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