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Recent guest reviews

I loved the location of this hotel. It is beautiful and convenient to the plaza. We were only there for 3 days for my fathers funeral. I did not appreciate the resort fee of $25 as we didn’t have time to use any of the amenities such as the spa and restaurant. I think people should have an option to not pay fee if they don’t use the amenities. All staff was very friendly and helpful!

Historic location was great. 25,00 resort fee totally unexpected would like a credit from orbits to cover this.

Rooms were nice, but they property was understaffed. The pool and hot tub are small, but they are currently building a new larger pool area

The staff of this hotel was amazing. I was contacted by the concierge prior to arrival to confirm information regarding arrival time. Reception at the front was amazing, very friendly and informative. Hotel lobby was expansive and I found it to be a little cold both temperature wise, and decor. The room decor was dated, but ample. What I didn’t appreciate was the resort fee, it just sours my idea of a hotel when they put a fee on amenities we really didn’t use. Location of the hotel is excellent for shopping and walking.

The property itself is really nice, beautiful room and the hotel lobby is nice, location can't be beat. However you pay a lot for not getting a lot of amenities. The AC in our room didn't work, the wifi didn't work and you have to pay $25 for valet parking. The cost of the room is not worth what you get.

The best was the food Poor service could not get in parking garage one nite after opera Coffee maker in one Room did not work called on it several times No change at front desk

I've stayed here a number of times over the past 20 years, and I have never understood why a generally first-class hotel has such bad maintenance problems--plumbing fixtures that are installed wrong and sometimes leak, electric outlets that don't have covers, electric outlets that just don't work, drapes that are off the rods, etc. It's a great location and the staff is friendly, but get a manager.

The location was great. It is a pity that the window did not let out to a balcony. A missed opportunity

Outdated decor and shabby furnishings. Poor front desk service

Great property close to the main shopping stretch of town.

The El Dorado is lovely and in a wonderful location for walking to the historic plaza, area shops and restaurants. There is free on-site valet parking, and outdoor roof top heated pool and hot tub. The pool and hot tub were open but didn’t look very inviting- lots of debris ( leaves, etc) in the water. They both needed a good vacuuming. That was the only area of the hotel that wasn’t spotlessly clean. We found all of the staff to be very welcoming and helpful.

Good location. Easy parking. Friendly staff. Clean rooms.

Nice hotel and reasonable price for Santa Fe. Nice view from the workout room on the 5th floor. Very helpful staff and cleaning people.

tv not working at all. the Front desk promised to come but never show up

Being a 4 star hotel I would think you would have heat lamps in the bathroom and heat in the tile floor In the Bathroom.. Also the lower bottom bed frame We kept bumping in to and have bruises on our legs.. Perhaps they should Be Padded... And $25 a night for a hotel fee was ridiculous. The only thing we used was the bottled water in the Room. And the coffee.. And that should have been complimentary Of the hotel..

W San Francisco Street Santa Fe NM

Hotel highlights

  • Walking distance to Santa Fe Plaza and Palace of the Governors
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Santa Fe, Eldorado Hotel & Spa is within a 5-minute walk of popular attractions such as Santa Fe Plaza and Palace of the Governors. This 219-room, 4-star hotel has a restaurant, a full-service spa, and an outdoor pool.


Dining

For your convenience, breakfast is available for a fee. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

All 219 air-conditioned rooms feature iPod docks, refrigerators, and coffee makers. Guests can expect free WiFi and 47-inch LCD TVs with digital channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Free local calls, free bottled water, and safes are other standard amenities.


Property features

Eldorado Hotel & Spa features a full-service spa, an outdoor pool, and a fitness center. Valet parking is offered for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Double Room, Fireplace

2 Double Beds | Sleeps 4

Double Room

2 Double Beds | Sleeps 4

Deluxe Room, Balcony

1 King Bed | Sleeps 3

Deluxe Room, Fireplace

1 King Bed | Sleeps 3

Guest reviews for Eldorado Hotel & Spa

Everyone (40) Couples (45) Business (6) Family (14) Friends (11) Other (12)
4
Everyone

I loved the location of this hotel. It is beautiful and convenient to the plaza. We were only there for 3 days for my fathers funeral. I did not appreciate the resort fee of $25 as we didn’t have time to use any of the amenities such as the spa and restaurant. I think people should have an option to not pay fee if they don’t use the amenities. All staff was very friendly and helpful!

By on Nov 23, 2019

4
Families

Historic location was great. 25,00 resort fee totally unexpected would like a credit from orbits to cover this.

By on Oct 29, 2019

5
Everyone

By on Oct 15, 2019

4
Family with small children

Rooms were nice, but they property was understaffed. The pool and hot tub are small, but they are currently building a new larger pool area

By on Oct 14, 2019

4
Friends

The staff of this hotel was amazing. I was contacted by the concierge prior to arrival to confirm information regarding arrival time. Reception at the front was amazing, very friendly and informative. Hotel lobby was expansive and I found it to be a little cold both temperature wise, and decor. The room decor was dated, but ample. What I didn’t appreciate was the resort fee, it just sours my idea of a hotel when they put a fee on amenities we really didn’t use. Location of the hotel is excellent for shopping and walking.

By on Oct 13, 2019

3
Friends

The property itself is really nice, beautiful room and the hotel lobby is nice, location can't be beat. However you pay a lot for not getting a lot of amenities. The AC in our room didn't work, the wifi didn't work and you have to pay $25 for valet parking. The cost of the room is not worth what you get.

By on Sep 27, 2019

2
Everyone

The best was the food Poor service could not get in parking garage one nite after opera Coffee maker in one Room did not work called on it several times No change at front desk

By on Aug 27, 2019

4
Partner Couples

I've stayed here a number of times over the past 20 years, and I have never understood why a generally first-class hotel has such bad maintenance problems--plumbing fixtures that are installed wrong and sometimes leak, electric outlets that don't have covers, electric outlets that just don't work, drapes that are off the rods, etc. It's a great location and the staff is friendly, but get a manager.

By on Aug 21, 2019

5
Partner Couples

The location was great. It is a pity that the window did not let out to a balcony. A missed opportunity

By on Aug 20, 2019

2
Everyone

Outdated decor and shabby furnishings. Poor front desk service

By on Jun 26, 2019

Review comment responded on Jun 26, 2019

We are deeply sorry to hear that there were aspects of your stay that did not meet your expectations. We have many guests that enjoy the decor and furnishings of our property, however we understand that we are not going to be the perfect fit for everyone. We apologize that that our style did not meet your desires and that your experience with our staff was not five-star. We appreciate your feedback to improve for the future. We hope you will give us another chance to impress you on a future stay!

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