Skip to main content
Beginning of main content

Eldorado Hotel & Spa

4.0 out of 5.0

Recent guest reviews

It was...fine. Wonderful location, beautiful hotel, reasonably nice rooms. Staff was lovely. It was just NOISY. There was staff upstairs moving heavy furniture and materials until 2am, even when reported to the staff. Yeah, I get you need to clear out a banquet hall, but anytime after 9pm is insane... and 10, and 11 and midnight and 1 and 2am. Air conditioning barely worked, only a light breeze at best. Just bummed; spent a chunk of change here, and the stay was mediocre.

Easy access to everything in Santa Fe.

Clean and beautiful hotel. However, AC in room was not working when we arrived and front desk wouldn’t move us to different room (“occupancy is too high”). We were HOT all night in room. Next day, when I asked, was denied a one hour later checkout time. Was offered a $12 credit off the extra “resort fee” for the inconvenience of a hot room.

Overall the hotel was nice. The service was good. I think the room rate is over priced. The additional $25 per night is a extra which was not expected and charged at the end of the stay. This should be included in the room rate. The pool is the size of a pool you would find in a backyard of a home. Great if no one else is around. But uncomfortable if others are also trying to use it.

The hotel was nice and clean. The staff was excellent. Only complaint is that the pool and the hot tub were not very clean.

Sweet, helpful staff, dim, poorly lit room. No hair dryer, no good reading lights. Noisy refrigerator.

Great staff and very close to plaza. Roomn were very inexpensive considering the area. Amazing exclusive club for hotel patrons. A+

My husband and i had a nice stay during the New Year weekend. The location is perfect with about 10-15mins walk to the Plaza, Railyard and Canyon road. The room is spacious and the bed is comfortable. Parking is also easy with great valet service. Some parts of the hotel are old, especially the pool and hot tub. Service is inconsistent but mostly good. We always had to ask for something twice. Will stay again though.

Our experience at Hotel Eldorado was absolutely perfect. 3 blocks from the square, the heart of everything!!! We felt as if we were totally welcome as if we were in a sumptuous home! Comfortable furniture, welcoming and helpful staff, beautiful surroundings and great location! We couldn't ask for any more!!!

Even though the room was very clean and needed some updating that would have been OK. However the room was so dark and the lights so dim it was hard to read or find things in the drawers. Even during the day with drapes open...still dark ! Great location and other amenities. Staff very nice with the exception of one concierge that did not want to be bothered doing her job.

My wife and I just stayed here for three nights in early October. The hotel was pretty busy. It seemed like they a convention or two that weekend. It’s a decent sized hotel with your typical amenities: restaurant & lounge, spa, gym, several conference room, and a gift shop. The staff was friendly though the wait staff in the restaurant was a bit slow and sometimes inattentive. We ate at the hotel lounge the first night. The food was pretty decent though it was hard to not feel ignored by our waiter. The next morning we had breakfast in the restaurant. This was a bigger disappointment. It took 15 minutes of standing in line while my wife watched it toddler. Rather than make her do the same I gave her mine and just ate oatmeal (the only other choice) But the biggest problem was the lack of A/C. I heard others complaining it as well so it seems it was a wide spread issue. According to one staff member, it had been a problem for a day or two before we arrived. Our only option to keep the room at a reasonable temperature was to keep the windows open and use a fairly loud box-fan provided by the hotel. This would have been fine if the hotel was located in the woods and our room wasn’t within ear-shot of the dumpsters, but neither was true. Sadly, I got very little rest while we stayed there. I can’t help but feel that I would have gotten better value at just about any other hotel or motel in the area.

Lovely quiet hotel, a wonderful hotel , good location with or without a car

Very warm welcome from Eldorado. Even before we arrived. We appreciated that we were in walking distance to shops, church, restaurants, etc. And had opportunity to attend an art show.

We stayed four nights and had a delightful stay! Everyone was so nice! The location was great for shopping and the hotel is beautiful!!

Great location-nice rooms-had to follow up on a few things that front desk had promised to take care of but did not..:be aware you must valet as well

Hotel was beautiful, the staff wonderful! Our room lighting was poor. We couldn't read because the few lights we had, were dark. We were in a "deluxe room with a balcony "- it leaked cool air under the door going onto the balcony so our room was always chilly. Not a nice view from the balcony, I'm sorry I paid extra for that.

I only have one concern...The beds were a little worn.

Great. Front desk Girl was clueless no help with the hotel amenities.

The staff was awesome, friendly and knowledgable. We were pleasantly surprised with every aspect of the hotel and its crew. Definite recommend to stay there.

Nice location, facilities. Staffs were so kind that they recommended a nice brewery restaurant which was excellent.

309 W San Francisco Street Santa Fe NM

Hotel highlights

  • Walking distance to Palace of the Governors and New Mexico State Capitol
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Santa Fe, Eldorado Hotel & Spa is a leisurely stroll from popular sights such as Palace of the Governors and New Mexico State Capitol. This 219-room, 4-star hotel has a restaurant, a full-service spa, and an outdoor pool. Located in central Santa Fe, the hotel is also near San Miguel Mission and Museum of International Folk Art.


Dining

For your convenience, breakfast is available for a fee. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

Guests can expect to find free WiFi and 47-inch an LCD TV with digital channels. Pillowtop beds sport Egyptian cotton sheets and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

Eldorado Hotel & Spa features a full-service spa, an outdoor pool, and a fitness center. Valet parking is offered for USD 25 per night. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 7 meeting rooms.

Room options

Double Room, Fireplace

Full 2 | Sleeps 4

Double Room

Full 2 | Sleeps 4

Deluxe Room

King 1 | Sleeps 3

Deluxe Room, Balcony

King 1 | Sleeps 3

Guest reviews for Eldorado Hotel & Spa

Everyone (28) Couples (42) Business (6) Family (12) Friends (11) Other (12)
3
Everyone

It was...fine. Wonderful location, beautiful hotel, reasonably nice rooms. Staff was lovely. It was just NOISY. There was staff upstairs moving heavy furniture and materials until 2am, even when reported to the staff. Yeah, I get you need to clear out a banquet hall, but anytime after 9pm is insane... and 10, and 11 and midnight and 1 and 2am. Air conditioning barely worked, only a light breeze at best. Just bummed; spent a chunk of change here, and the stay was mediocre.

By on Aug 22, 2018

5
Everyone

Easy access to everything in Santa Fe.

By on Jul 13, 2018

2

air conditioning not working in june

Everyone

Clean and beautiful hotel. However, AC in room was not working when we arrived and front desk wouldn’t move us to different room (“occupancy is too high”). We were HOT all night in room. Next day, when I asked, was denied a one hour later checkout time. Was offered a $12 credit off the extra “resort fee” for the inconvenience of a hot room.

By on Jul 1, 2018

4
Everyone

Overall the hotel was nice. The service was good. I think the room rate is over priced. The additional $25 per night is a extra which was not expected and charged at the end of the stay. This should be included in the room rate. The pool is the size of a pool you would find in a backyard of a home. Great if no one else is around. But uncomfortable if others are also trying to use it.

By on Jun 23, 2018

4
Everyone

The hotel was nice and clean. The staff was excellent. Only complaint is that the pool and the hot tub were not very clean.

By on May 29, 2018

2
Everyone

Sweet, helpful staff, dim, poorly lit room. No hair dryer, no good reading lights. Noisy refrigerator.

By on May 16, 2018

5
Everyone

Great staff and very close to plaza. Roomn were very inexpensive considering the area. Amazing exclusive club for hotel patrons. A+

By on Apr 13, 2018

4

nice hotel close to everything

Everyone

My husband and i had a nice stay during the New Year weekend. The location is perfect with about 10-15mins walk to the Plaza, Railyard and Canyon road. The room is spacious and the bed is comfortable. Parking is also easy with great valet service. Some parts of the hotel are old, especially the pool and hot tub. Service is inconsistent but mostly good. We always had to ask for something twice. Will stay again though.

By , from Albuquerque, NM on Jan 4, 2018

5

excellent hotel

Everyone

Our experience at Hotel Eldorado was absolutely perfect. 3 blocks from the square, the heart of everything!!! We felt as if we were totally welcome as if we were in a sumptuous home! Comfortable furniture, welcoming and helpful staff, beautiful surroundings and great location! We couldn't ask for any more!!!

By , from Houston, Texas on Dec 28, 2017

4

very dark!

Everyone

Even though the room was very clean and needed some updating that would have been OK. However the room was so dark and the lights so dim it was hard to read or find things in the drawers. Even during the day with drapes open...still dark ! Great location and other amenities. Staff very nice with the exception of one concierge that did not want to be bothered doing her job.

By , from St Louis, MO on Oct 16, 2017