4/10 Poor
Allison J
Traveled with partner
Mar 22, 2024
Disliked: Cleanliness, staff & service, amenities
We walked into the room with it being extremely hot. The AC barely worked so luckily it was still cool outside but we had to keep all the windows open all night to be cooled by morning. Since it was so hot, we didn’t need all the comforters but good thing because there were disgusting stains on our comforter. When I called the front in the morning about this they didn’t even apologize they just mentioned they would have someone stop by. The staff was not clear about the amenities and what was included. I guess there are additional things like a floating tank and private springs but with additional charges even though you pay $300 plus a night. There are no televisions in the room and the thermal pools but the spa are not very warm, our hot tub at home is hotter. Maybe I’m spoiled with other hot springs I’ve been to but I was not impressed with the grounds, variety, or accommodations for the price. The cost for the restaurant was outrageous for the food that is mediocre at best and I probably could have cooked it better at home. Not worth the cost of staying here, barley even worth the day pass cost but if you want to go just do a day pass.
Allison J
Stayed 2 nights in Mar 2024