citizenM New York Times Square

4.0 star property
Hotel with a restaurant, steps from Broadway

Choose dates to view prices

Photo gallery for citizenM New York Times Square

Bar (on property)
King Room | View from room
Exterior
Lobby sitting area
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
218 West 50th Street, New York, NY, 10019
  • Broadway
    ‪1 min walk‬
  • Times Square
    ‪2 min walk‬
  • Rockefeller Center
    ‪8 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

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Room options

King Room

9.0 out of 10
Wonderful
(326 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

King Room - City View

9.0 out of 10
Wonderful
(59 reviews)
  • 151 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

New York

Located in Manhattan, citizenM New York Times Square is adjacent to Broadway and within a 5-minute walk of other popular sights like Times Square. This 230-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Broadway - 1 min walk - 0.0 miles
  • Times Square - 2 min walk - 0.1 miles
  • Radio City Music Hall - 5 min walk - 0.3 miles
  • Rockefeller Center - 8 min walk - 0.5 miles
  • Grand Central Terminal - 16 min walk - 0.9 miles

Getting around

  • 50 St. Station (Broadway) - 1 min walk
  • Grand Central - 42 St. Station - 17 min walk
  • John F. Kennedy Intl. Airport (JFK) - 56 min drive

Restaurants

  • ‪Junior's Restaurant & Bakery - 49th St - ‬2 min walk
  • ‪Ellen's Stardust Diner - ‬2 min walk
  • ‪Famous Amadeus Pizza - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taco Bell - ‬2 min walk

About this property

citizenM New York Times Square

Hotel with a restaurant, steps from Broadway
CitizenM New York Times Square features a 24-hour gym, free WiFi in public areas, and a business center. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Other amenities at this boutique hotel include coffee/tea in a common area, express check-in, and express check-out.
43-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include iPads, iPod docks, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Hand-held showerhead
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • iPad
  • iPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • Tax ID number is MRMDUS33.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses wind and solar energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

Frequently asked questions

Are free cancellation options available at citizenM New York Times Square?

CitizenM New York Times Square offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at citizenM New York Times Square?

As of Jul 16, 2025, prices found for a 1-night stay for 2 adults at citizenM New York Times Square on Jul 20, 2025 start from $209.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to citizenM New York Times Square?

This hotel is situated in Manhattan, just steps from Broadway and Times Square, and within a short walk of Radio City Music Hall. You'll also find Rockefeller Center and 5th Avenue less than a mile away.

Is there parking available at citizenM New York Times Square?

No, there isn't parking at this hotel.

Does citizenM New York Times Square feature a casino at the property?

No, citizenM New York Times Square doesn't have a casino.

Will I find an indoor pool at citizenM New York Times Square?

No, there is no indoor pool at this hotel.

Is citizenM New York Times Square good for couples?

Amenities that appeal to couples at this boutique hotel include a pillowtop mattress, a hydromassage showerhead, and a smart TV.

Are there hot tubs at citizenM New York Times Square?

No, this hotel doesn't have a spa tub.

Does citizenM New York Times Square feature a restaurant that includes a breakfast menu?

Yes, citizenM New York Times Square serves buffet breakfast for a surcharge each morning at CanteenM - open 24/7.

Will citizenM New York Times Square allow pets to stay for free?

No, pets aren't allowed at citizenM New York Times Square though service animals are welcome.

Does citizenM New York Times Square have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from citizenM New York Times Square?

The closest major airport to citizenM New York Times Square is LaGuardia Airport (LGA), which is 9.7 mi away (40 minutes by car). Another top airport is Teterboro, NJ (TEB), which is located 11.9 mi away (17-minute drive).

Are there rooms with balconies at citizenM New York Times Square?

No, at citizenM New York Times Square, there aren't any guestrooms that list a balcony.

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1217 out of 1628 reviews
Rating 8 - Good. 289 out of 1628 reviews
Rating 6 - Okay. 66 out of 1628 reviews
Rating 4 - Poor. 33 out of 1628 reviews
Rating 2 - Terrible. 23 out of 1628 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Chicago

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff especially the manager (Roy) - very friendly and responsive to even the most challenging situations
Stayed 3 nights in May 2025

10/10 Excellent

Luz

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean but the bed is only one side Walkable
Stayed 1 night in Apr 2025

10/10 Excellent

Catherine

Stayed 4 nights in Apr 2025

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, centrally located
Stayed 6 nights in Apr 2025

10/10 Excellent

Ut

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing. They let us checked in early knowing that it was only me and my son. The room was small, but perfect for what our adventure was intended for. We were only in the room to shower and sleep. The bed was comfortable and we snored from 9-10 miles walk each day in Manhattan.
Stayed 3 nights in Oct 2024

10/10 Excellent

Rizwan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location service and wifi!
Stayed 3 nights in Mar 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Pavel and Jennifer

Stayed 1 night in Mar 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, modern hotel. Has a great view and the staff was nice.
Stayed 3 nights in Apr 2025

8/10 Good

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean & great location!

Room was clean and utilized the small space efficiently. Only objection was the king bed orientation. Difficult for two people who frequent the bathroom during the night. We adjusted our position from horizontal (as bed was set up) to vertical and made it work. Personnel were friendly and helpful. Location was ideal for theatre going!
Stayed 3 nights in Apr 2025

10/10 Excellent

Sasha, Port Elgin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff make this place an absolute 10 out of 10. Honestly, haven’t had such seemingly sincere friendliness and client service in a very long time. After a terrible travel day everybody ar rhe desk and that I talked was chill and went above and beyond. I had asked for toothpaste and the person forgot to mention when I called down that they don’t have room delivery for that kind of stuff so I ended up waiting for a bit expecting it to come but nothing. I called and it was clarified but I was a bit annoyed cus by now I was already in the shower but understood the slight blip. Nevertheless 5 mins later the same support person did indeed bring it up. They were covering the desk and made an error and felt so bad and apologized repeatedly. It was really kind if them tbh. Would book here again in a heart beat.
Stayed 3 nights in Mar 2025

10/10 Excellent

Leonard Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Kortney Diane, Holland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Madison

Stayed 3 nights in Dec 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CitizenM was in a perfect location close to the best theaters and restaurants in Times Square! The check-in staff were super helpful and friendly. We arrived before check-in and they stored our bags while we attended a show. The vibe of the entire hotel was amazing! We enjoyed a delicious drink at the rooftop bar after dinner. We'd definitely stay at another CitizenM!
Stayed 1 night in Mar 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not your average stuffy outdated hotel.

We had an amazing stay. I like that the rooms were updated with the tablet to control the room. Unique feature for a modern feel. The shower was a 10 out of 10 and the beds were comfy. Can't wait to stay again.
Stayed 2 nights in Mar 2025

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well, the staff was great, we had a day without hot water and it was a bit noisy because there was construction happening a few rooms down in our floor. Other than that, great stay
Stayed 4 nights in Mar 2025

10/10 Excellent

Jane Elizabeth

Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Kelsey

Stayed 4 nights in Mar 2025

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, excellent staff, next to Time Square. Overall, great stay.
Stayed 5 nights in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Jose L

Liked: Cleanliness, staff & service
The check in was to slow, the kid at the lobby was talking to a coworker and took forever to check us in. We were given noisy room 901 right by the elevator and they were doing construction work on room 902. The first night we had no hot water (when we complained we were told that they were working in the water lines and that we wouldn’t have hot water for the night.
Stayed 4 nights in Mar 2025