Parking is easy, well lit parking lot. Staff was very nice and courteous. Hot breakfast, I had eggs, sausage and grits. There were other items to choose from. My room mini fridge didn’t get cold. Bathtubs are extremely slippery. Strange green substance on shower curtain.
Reservation made and requested top floor room. Immediately called Comfort Inn and Suites and asked if we received reservation. Spoke with Luke he said yes told him we requested top floor room. He said I’ll be here tomorrow and make sure you get one. Upon arriving to Baton Rouge around 130pm went to Comfort Inn and asked if we could check in. Was told no too early. Rooms weren’t clean, we understood that again requested top room floor. We came back approximately 430 pm to check in now Luke was there, I gave him my name and said I talked to you on phone when made reservation. He was polite, asked for top room floor was told no none available nothing they could do and said when we came by at 1:30 pm she should have moved someone and put us on top floor. We went to our room. It was dirty, open refrigerator to put some water in, was old food in it and opened drink container, and it smelled horrible. Reception desk was notified. We were also told that manager would call us. My husband gave his phone number. Next morning about 5:30 or 6:00 am my husband went down yo get coffee. It was stone cold. He told s lady snd was told nothing she could do was shirt handed. It seemed that each played each other as the bad guy very unprofessional . Will never stay there again.
Upon arriving everything in the room looked clean and well kept. As we ruffled the pillows 2 of the 4 pillows on the bed were covered in makeup/stained.
Very clean, its a nice property.
Property was beautiful overall, in a nice area of town, and front desk staff were friendly and helpful. However I had no housekeeping service during my 2 day stay and a toilet that was loosely connected to the floor at the base and rocked when it was used. Never had a toilet with that issue at any hotel.
There was nothing extraordinary about the property, but it did fit our needs -- near the highway, clean, efficient, and near our destination.
Comfort Inn & Suites is located 1.5 mi (2.4 km) from Copper Mill Golf Club and within a 10-minute drive of Port Hudson State Historic Site. This 70-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free buffet breakfast is offered each morning.
Guests can expect to find free WiFi and flat-screen TVs. Refrigerators, microwaves, and coffee makers are other standard amenities.
At Comfort Inn & Suites, guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, take advantage of free parking. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Other amenities at this golf hotel include a business center, a seasonal outdoor pool, and coffee/tea in a common area.
Parking is easy, well lit parking lot. Staff was very nice and courteous. Hot breakfast, I had eggs, sausage and grits. There were other items to choose from. My room mini fridge didn’t get cold. Bathtubs are extremely slippery. Strange green substance on shower curtain.
Reservation made and requested top floor room. Immediately called Comfort Inn and Suites and asked if we received reservation. Spoke with Luke he said yes told him we requested top floor room. He said I’ll be here tomorrow and make sure you get one. Upon arriving to Baton Rouge around 130pm went to Comfort Inn and asked if we could check in. Was told no too early. Rooms weren’t clean, we understood that again requested top room floor. We came back approximately 430 pm to check in now Luke was there, I gave him my name and said I talked to you on phone when made reservation. He was polite, asked for top room floor was told no none available nothing they could do and said when we came by at 1:30 pm she should have moved someone and put us on top floor. We went to our room. It was dirty, open refrigerator to put some water in, was old food in it and opened drink container, and it smelled horrible. Reception desk was notified. We were also told that manager would call us. My husband gave his phone number. Next morning about 5:30 or 6:00 am my husband went down yo get coffee. It was stone cold. He told s lady snd was told nothing she could do was shirt handed. It seemed that each played each other as the bad guy very unprofessional . Will never stay there again.
Dear Deborah,I'm truly sorry to hear about your disappointing experience. It sounds like there were several issues with your reservation, room cleanliness, and service during your stay, and this is not the level of service we aim to provide. We apologize for the inconvenience and frustration you encountered. Your feedback is important, and we will address these concerns internally to ensure a more pleasant and professional experience for our guests in the future. Thank you for bringing this to our attention, and we hope you consider giving us another chance in the future to provide a much-improved stay.Sincerely, Narissa ChapmanGeneral Manager
Upon arriving everything in the room looked clean and well kept. As we ruffled the pillows 2 of the 4 pillows on the bed were covered in makeup/stained.
Dear Felecia,We apologize for the inconvenience you faced with the stained pillows. Your feedback is important, and we regret that our housekeeping fell short of expectations. We'll use this feedback to improve our services and ensure a better experience for our guests. If you encountered any other issues during your stay, please let us know so we can address them as well. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely, Hotel Manager
Very clean, its a nice property.
Thank you so much for your review!
Property was beautiful overall, in a nice area of town, and front desk staff were friendly and helpful. However I had no housekeeping service during my 2 day stay and a toilet that was loosely connected to the floor at the base and rocked when it was used. Never had a toilet with that issue at any hotel.
Hi Xanthia!Thank you for completing a review on your stay. On behalf of the hotel and staff I would like to apologize that we did not meet your expectations. Housekeeping services are provided every 3rd day or by request. I understand this may not have been communicated during the check in so I will discuss and resolve this as well as the issue with the toilet in that room with the staff. We do hope to see you again in the future. Narissa ChapmanGeneral ManagerComfort Inn & Suites Zachary
There was nothing extraordinary about the property, but it did fit our needs -- near the highway, clean, efficient, and near our destination.
We really appreciate you for taking your valuable time to give us your feed back. we loved it. We are very happy to have you in our satisfied guests list. We glad that we met your expectation and fulfil your needs. Hope to see you again when you will be in the area. Thanks...!!!
Dear Tamakia,Thank you for your feedback. We're pleased to hear that you found the parking easy with a well-lit parking lot and that the staff was very nice and courteous. It's good to know that you enjoyed the hot breakfast with a variety of options.However, we apologize for the inconvenience with the mini fridge not getting cold and the slippery bathtubs. Your safety is our top priority, and we'll address the issue promptly. Additionally, we're sorry to hear about the strange green substance on the shower curtain. We'll investigate and rectify this to ensure a more pleasant experience for future guests.If you have any further details or if there's anything else we can do to make your next stay more comfortable, please let us know. We appreciate your feedback and hope to have the opportunity to provide an even better experience during your next visit.Sincerely, Narissa ChapmanGeneral Manager