Good casino. Held a good concert. Nice restaurant. Everything was a bit pricy in the restaurants. Room was awful. Bathroom was not clean, we asked for non smoking, room and bed smelled like cigarettes.
Wasn't very satisfied. First off, I paid for a standard room w/a king bed in the tower. When I get there, I'm put in a room not in the tower. It was on the complete opposite side of the hotel. It was old and didn't even have a refrigerator or microwave and had a shower only. To top it off, it had a double bed, not a king bed. Not what i paid for! I was on the ground floor, and could hear everything above me, kids stomping all night long. So i didn't sleep but 1 hour. Was told at the front desk they couldn't move me to what I paid for because they were booked up already. I left at 7am, and left my jacket in the room upon check-out. Called lost and found and left a voicemail at 9:30am to ask about it 2 hours later. It's now 6:45 pm and still waiting for a call-back. Never staying here again!!
Pros: view was excellent; great food and staff. Cons: room dirty; no shower pressure
I liked the atmosphere and ease of going to concert
Got a free upgrade, but then the neighboring room had EIGHT people in it loudly crying and yelling for more than an hour. I called the reception twice asking to be moved, and they finally sent security to the room to ask them to stop yelling. It would've saved me sleep just to move me.
The room was so dirty. We were suppose to get a non smoking room and it smelled like a smoke stack in the room. Carpet had so many stains so felt couldn’t take shoes off. Had a huge bug in my bed, curtains were broke and stains all over. Just a filthy room overall.
good food
Room door had no latch. Shower was clogged.
Proximity to other places was convenient. No issues with parking lot.
Comfortable bed. I’ve stayed here several time before.
I was very disappointed, first time staying and I had to call three times to get clean towels. The room wasn’t clean well. And I was more upset and disappointed when we went eat to one of there restaurants and due to COVID-19 there were no self serve buffet there were one of the employees which I ask the waitress who he was and she said the Head Chef I ask her why doesn’t he have gloves handling plates and serving food. All the other employees have gloves, he’s no different I wanted to speak to the one over him, Few minutes later someone spoke to him and he put gloves on.I work at a casino and no all about the policies. They definitely need to do better.
I really liked our room. It was large and very comfortable. The jacuzzi tub and separate shower were great for us when we were dressing after swimming. We had teenage children who enjoyed the arcade as well.
The indoor pool and buffet is A+. When they say check-in at 4PM, they mean it. Not a minute early. Got there at 2 and waited in the lobby with a 6 year old and 2 month old till 4PM. Then our room carpet had a sticky feel all over. Had to wear shoes the whole time. Really have to think before I go back to STAY. Might just be a spending the day type.
Paragon Casino Resort places you next to Paragon Casino and within a 5-minute walk of Kids Quest. This 500-room, 3.5-star hotel welcomes guests with 5 restaurants, a full-service spa, and an outdoor pool.
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Relax with a rainfall shower. Safes, desks, and wardrobes or closets are also available.
Guests of Paragon Casino Resort enjoy a full-service spa, an indoor pool, and an outdoor pool. A stay here includes free valet parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this spa hotel include a 24-hour gym, a sauna, and a spa tub.
Thank you!
Good casino. Held a good concert. Nice restaurant. Everything was a bit pricy in the restaurants. Room was awful. Bathroom was not clean, we asked for non smoking, room and bed smelled like cigarettes.
We do apologize but you must purchase a non smoking room online. if you purchase smoking and then request nonsmoking we are unable to honor that request.
Wasn't very satisfied. First off, I paid for a standard room w/a king bed in the tower. When I get there, I'm put in a room not in the tower. It was on the complete opposite side of the hotel. It was old and didn't even have a refrigerator or microwave and had a shower only. To top it off, it had a double bed, not a king bed. Not what i paid for! I was on the ground floor, and could hear everything above me, kids stomping all night long. So i didn't sleep but 1 hour. Was told at the front desk they couldn't move me to what I paid for because they were booked up already. I left at 7am, and left my jacket in the room upon check-out. Called lost and found and left a voicemail at 9:30am to ask about it 2 hours later. It's now 6:45 pm and still waiting for a call-back. Never staying here again!!
Our fridges and microwave are not in rooms due to covid. We will addres immediately.
Pros: view was excellent; great food and staff. Cons: room dirty; no shower pressure
We will address immediately!
I liked the atmosphere and ease of going to concert
Thank youfor staying with us!
Got a free upgrade, but then the neighboring room had EIGHT people in it loudly crying and yelling for more than an hour. I called the reception twice asking to be moved, and they finally sent security to the room to ask them to stop yelling. It would've saved me sleep just to move me.
Thank you for your feedback!
The room was so dirty. We were suppose to get a non smoking room and it smelled like a smoke stack in the room. Carpet had so many stains so felt couldn’t take shoes off. Had a huge bug in my bed, curtains were broke and stains all over. Just a filthy room overall.
Thank you for your feedback we will correct this immediately!
good food
Thank you!
Thank you for your feedback