No towels in room.Dirty toilet and tub.
The location is convenient.
German roaches. Dirty room. No one was wearing a mask. Towels were not available. It was disgusting.
Due to unseen happings, I coud not stay at your find hotel. May be in the future.
Couldn’t check in at proper time because room wasn’t ready.
I didn’t like anything
Upon arrival the customer service was good,it's when I made it to my room; the disappointment started..1) I booked a double, and the room I received was a single-full sized bed. Due to the hotel being full the only option my friends and I had was to cancel it.( Still waiting on refund) Though it may have been an innocent mistake, it completely ruined our plans.
This place is the dumps! Don’t let the outside fool you. This linoleum lined motel is full of roaches, smoke and an office staff that can’t keep track of which rooms guest are staying in. I had a booking through a third party provider and scheduled as “pay at hotel”. I called two days prior and confirmed my reservation and check in time, and was told all was “good to go!” However, when I arrived, I was told that since I didn’t arrive by six, they canceled my reservation. I was then asked to join the attendant on his venture through the motel knocking on doors to see if they were occupied or not. Finally, we found an unoccupied one and that was then assigned to me. This place is a night mare ran by a staff who seem to be doing all they can with a broken system. I will not be returning here and regret my decision to stay.
Roach infested room.....will never stay there again...do not recommend to anyone
The hotel room was clean just not in a good location
Rude staff, Dirty sheets, Noisey, I HATE this place.
Clean and practical for an extended stay. Room chairs not comfortable for lounging. Have to watch TV in bed. Folks friendly. Interstate noise may bother some light sleepers. Hardly ever see folks in the hallways.
The hotel was easy to find. The room was clean but the bed was smaller than a normal hotel bed. I believe it was a full size bed. The bed was not that comfortable but it would be fine for a one night stay. Booker, I believe was the name of the clerk that checked us in, he was very patient and friendly. The room that I booked online was not available. We booked a double bed non smoking and received keys to a smoking room. We went to the room only to find someone was already assigned to the room. The guy was nice about it (a little past midnight) and said that was the second time that had happened. Back downstairs we go in order to get another room. The on site manager, I believe his name was Joshua, was very rude. He basically blamed the clerk that checked us in and repeatedly asked him "What did you do? You did something." When he actually came in during checkout and started entering things on the computer. It may have been his fault. That's NO way to speak to an employee in front of guest. It was very belittling and extremely uncalled for. He actually stated to us he didn't know how we were able to book a room that was not available...like it was our fault. He never offered an apology throughout the event. Another lady behind the counter offered an apology and had to ask the manager what our room number was when he rudely handed us the new keys. The key did not work to the room and Booker walked us up a new key. He saved this review with his kindness and pleasant demeanor.
I didn't get to stay in the hotel. I booked my hotel room a day before I came, when I got there they told me they gave my room away and they are over booked, that's extremely poor service.
Extended Stay America Select Suites - Shreveport - Bossier City places you within a mile (2 km) of Bossier Crossroads Shopping Center and Heart of Bossier Shopping Center. Each of the 121 rooms at this hotel includes a kitchen, a dining area, and a sitting area.
34-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other amenities include kitchens, dining areas, and sitting areas. Housekeeping is available on request.
At Extended Stay America Select Suites - Shreveport - Bossier City, guests have access to free WiFi in public areas, express check-out, and laundry facilities. Free parking is included with your stay. This hotel also has a vending machine.
No towels in room.Dirty toilet and tub.
The location is convenient.
Thank you so much for this positive feedback regarding your recent stay with us, Khiem! We are so pleased that you enjoyed our convenient location and enjoyed a wonderful stay and hope to see you again soon!
German roaches. Dirty room. No one was wearing a mask. Towels were not available. It was disgusting.
Thank you for your review, Ashley. We are terribly sorry and disappointed to see that your stay was met with possible pest sightings, and the issue you faced with the lack of masks. We work hard with our pest control provider to ensure that our hotel remains pest free. We also apologize for any discomfort you were caused due to the issue with masks, and can assure you that we will address this, along with the pest sightings to our team directly for proper action and resolve. We are so sorry for any inconvenience that this caused and we wish you all the best in your future travels.
Due to unseen happings, I coud not stay at your find hotel. May be in the future.
Thank you for your review. We are so sorry that we didn't get the opportunity to host you, but look forward to seeing you the next time you come this way!
Couldn’t check in at proper time because room wasn’t ready.
We are so sorry for the long wait time that you experienced when trying to check-in. We know that your time is valuable, and efficiency is paramount while traveling and we cannot apologize enough for the delays you encountered. As a valued guest we appreciate you bringing this to our attention so that we can address this with the front desk team to avoid these issues in the future. We hope that your future travels are wonderful ones.
I didn’t like anything
Oh no! I'm so sorry to hear this. Thank you for sharing your impressions, we value what guests like you have to say and we will use your feedback to help us improve.
Upon arrival the customer service was good,it's when I made it to my room; the disappointment started..1) I booked a double, and the room I received was a single-full sized bed. Due to the hotel being full the only option my friends and I had was to cancel it.( Still waiting on refund) Though it may have been an innocent mistake, it completely ruined our plans.
This place is the dumps! Don’t let the outside fool you. This linoleum lined motel is full of roaches, smoke and an office staff that can’t keep track of which rooms guest are staying in. I had a booking through a third party provider and scheduled as “pay at hotel”. I called two days prior and confirmed my reservation and check in time, and was told all was “good to go!” However, when I arrived, I was told that since I didn’t arrive by six, they canceled my reservation. I was then asked to join the attendant on his venture through the motel knocking on doors to see if they were occupied or not. Finally, we found an unoccupied one and that was then assigned to me. This place is a night mare ran by a staff who seem to be doing all they can with a broken system. I will not be returning here and regret my decision to stay.
Thank you for your very detailed review and candid feedback, Alex. We sincerely apologize that you experienced a less than perfect stay because of the issues with the overall cleanliness and problems checking in. We expect a high level of service, cleanliness and hospitality from our staff and can assure you that we will address your concerns with the property directly. We are so sorry that you were left with this negative impression of your stay but hope that all your future travels are wonderful ones.
Roach infested room.....will never stay there again...do not recommend to anyone
We take this very seriously. Thank you for letting us know.
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us another try the next time your travels bring you to the area.
We appreciate you taking the time to review your stay with us, Venton. We sincerely apologize that your room was not the clean and comfortable experience that we intended for you and will make sure that we communicate these concerns to our housekeeping teams for immediate action and resolve. Thank you for allowing us to host you and we hope that your future travels are wonderful ones.