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Horseshoe Bossier Casino & Hotel

4.0 out of 5.0

Recent guest reviews

Check-In/Check-Out was very smooth - staff was pleasant to talk to - we stayed 1 night & it was a nice experience. A couple of my desirable items were to add/acknowledge stay info on my total rewards card as I am a total rewards member - I'm not asking for any hand-out or special treatment - just some acknowledgement of my stay at the hotel on my total rewards card - I do visit this specific hotel casino quite a bit & that info should show up on my total rewards membership. Another item is the refund of the deposit - it's been 5 days & this is still pending - we paid cash for the resort fee while checking out - we understand that bank's processes are involved but that's true everywhere & it should not take 5 days. I really wish there was some confirmation from hotel that transaction reversal request has been sent to bank. Overall, we really like the entire hotel facade, the rooms & the staff - I definitely plan to stay there again!

Got there on a week night (Thursday). Nice size room. Would have enjoyed a microwave. Could not have afforded the room on a weekend - price was quite high on Fri/Sat.

From the moment a new guest enters this hotel at the front desk they are made to feel like they do not matter to the rude staff. The desk has segregated lines for triple platinum, double diamond, Executive and Peasants...just like AA Airlines Boarding. It doesn't stop there as the restaurants, casino teller et. all have the same segregated system. No one explains the system, yet yells at you if your in the wrong line. When asked why they have such a system the staff says "management (Ceasars) has cameras everywhere and they require us to use the new system. AVOID THIS HOTEL AND CASINO.

Had a great time. Only stayed one night but would have loved to stay longer. The room was clean and comfortable. I didn't like the resort fee of $17 per day, not included in the price of your room and wifi was extra too if you used it in your room.

bell staff was very rude. gambling machines need to be updated. breakfast at Burgers 8 was great. room was clean. needed extra staff at check in.

Room was nice and very comfortable. Enjoyed my stay. Convenient location

Stayed one night with family. Everything was perfect. My son is not 21 yet but was able to hook up PS4 game system to TV in room and was perfectly happy with that.

The hotel is right off I-20, there are many nearby retail businesses and restaurants.

Everyone we encountered were very friendly, the staff and the guests.

Wonderful room and staff. Highly professional and great facility. Nice parking. HUGE Room.

The room was large and comfortable. The bathroom was immaculate and luxurious. We enjoyed the variety of reasonably priced restaurants.

Another great stay at Horseshoe. Good food, great staff, and I won a little money! Clean, well appointed rooms. Loved the huge tub in my room. The only place I want to stay in Shreveport!!

It was nice... had fun... Friendly staff... Well kept... Would visit this casino again

Great place to stay at. Only issue is it's ice cold the hallways and casino.

Definitely the BEST HOTEL IN AREA. Enjoyed every minute from the Valet to bell desk. Gambling and shopping everyday.

Very quite rooms! Unsurpassed comfort close too everything, check in was easy polite and knowledgeable helpful staffstaff! Had a wonderful visit we will stay again!

Nice hotel. Nice pool area! Didn't like the checkout process. They are kind of slow so I just left. Hopefully they checked me out automatically

We valet parked and checked in very quickly. The hotel entrance was competely seperate from the casino, which we liked. There are several different restaraunts that were easily accessable with different price ranges to suit your mood. The snack shop was affordable. The staff was friendly and the valet retrieval was very quick. We really enjoyed our quick quiet incredibly comfortable stay here.

Always very accommodating and comfortable place to stay when im here.

Staff was extremely nice and helpful.....wonderful experience.

711 Horseshoe Blvd Bossier City LA

Horseshoe Bossier Casino & Hotel is a short stroll from Louisiana Boardwalk and Bossier Arts Council. This 606-room, 4-star resort has a full-service spa, a casino, and 5 restaurants. It's on a river and also near Red River District and Heart of Bossier Shopping Center.


Dining

Relish the American cuisine at Jack Binions Steak House, one of 5 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All 606 recently renovated accommodations feature sitting areas. Guests can expect to find WiFi and cable TV. Beds sport premium bedding and bathrooms offer hair dryers. Refrigerators, coffee makers, and phones are other standard amenities.


Property features

Guests of Horseshoe Bossier Casino & Hotel have access to a full-service spa, a casino, and a nightclub. If you drive, take advantage of free valet parking. The front desk is staffed 24 hours a day to help with concierge services and securing valuables. Other amenities at this spa resort include an outdoor pool, a health club, and WiFi in public areas.

Room options

Premium Room, 1 King Bed

King 1 | Sleeps 3

Luxury Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Horseshoe Bossier Casino & Hotel

Everyone (25) Couples (108) Business (56) Family (26) Friends (23) Other (22)
4

nice place - some desirables

Everyone

Check-In/Check-Out was very smooth - staff was pleasant to talk to - we stayed 1 night & it was a nice experience. A couple of my desirable items were to add/acknowledge stay info on my total rewards card as I am a total rewards member - I'm not asking for any hand-out or special treatment - just some acknowledgement of my stay at the hotel on my total rewards card - I do visit this specific hotel casino quite a bit & that info should show up on my total rewards membership. Another item is the refund of the deposit - it's been 5 days & this is still pending - we paid cash for the resort fee while checking out - we understand that bank's processes are involved but that's true everywhere & it should not take 5 days. I really wish there was some confirmation from hotel that transaction reversal request has been sent to bank. Overall, we really like the entire hotel facade, the rooms & the staff - I definitely plan to stay there again!

By on Apr 24, 2017

4

close to outlet shops

Everyone

Got there on a week night (Thursday). Nice size room. Would have enjoyed a microwave. Could not have afforded the room on a weekend - price was quite high on Fri/Sat.

By on Apr 4, 2017

1

terrible service or lack thereof.

Everyone

From the moment a new guest enters this hotel at the front desk they are made to feel like they do not matter to the rude staff. The desk has segregated lines for triple platinum, double diamond, Executive and Peasants...just like AA Airlines Boarding. It doesn't stop there as the restaurants, casino teller et. all have the same segregated system. No one explains the system, yet yells at you if your in the wrong line. When asked why they have such a system the staff says "management (Ceasars) has cameras everywhere and they require us to use the new system. AVOID THIS HOTEL AND CASINO.

By , from Dallas, tx. on Mar 21, 2017

4

nice hotel.

Everyone

Had a great time. Only stayed one night but would have loved to stay longer. The room was clean and comfortable. I didn't like the resort fee of $17 per day, not included in the price of your room and wifi was extra too if you used it in your room.

By , from Texas on Mar 13, 2017

Review comment responded on Mar 17, 2017

Hello and thank you for taking your valuable time to assist us in improving our service. Your comments were taken very seriously. I have discussed your comments and forwarded your email to the appropriate personnel in the Hotel. The charge that you are referring to is the Resort Fee which we have implemented starting January 13, 2015. This is in response to the increasing demand from our guests to provide a package price for amenities and services instead of the inconvenience of separate fees. The Resort Fee for Horseshoe Bossier City is $ 17.01per day. It is inclusive of these services: unlimited local phone calls, exercise facility (with sauna), and 2 Wi-Fi devices per day at standard speed, for all registered hotel guests. Our resorts are continuously being updated with new room features, resort amenities, restaurants and technology, and the ultimate goal is to always insure that we are providing the very best guest experience. Bundling a few of these services is in the best interest of our guests by providing them with the ability to use our most popular features and amenities without the inconvenience of multiple charges. This fee is disclosed at booking with our website, third party booking sites, and again at check in. We apologize for any inconvenience this may have caused. Thank you for your kind review of our property and sharing your experience. We work very hard at the Legendary Horseshoe Casino & Resort to provide the ultimate atmosphere to "Inspire Grown-ups to Play". We look forward to having you back soon! Sincerely, Maggie P.

3
Everyone

bell staff was very rude. gambling machines need to be updated. breakfast at Burgers 8 was great. room was clean. needed extra staff at check in.

By on Feb 24, 2017

4

nice hotel

Everyone

Room was nice and very comfortable. Enjoyed my stay. Convenient location

By , from Laplace, LA on Feb 8, 2017

Review comment responded on Feb 10, 2017

Thank you Ann for such kind words. We love to "Inspire Grown-up's to Play" and offer the best in customer service and experiences. We look forward to having you back soon! Maggie P.

5

convenient location

Everyone

Stayed one night with family. Everything was perfect. My son is not 21 yet but was able to hook up PS4 game system to TV in room and was perfectly happy with that.

By , from Dallas on Dec 30, 2016

Review comment responded on Jan 7, 2017

Thank you for choosing the Legendary Horseshoe Casino & Resort to celebrate your special week with us! We look forward to having you back soon! Maggie P.

3

very close and convenient

Everyone

The hotel is right off I-20, there are many nearby retail businesses and restaurants.

By on Dec 1, 2016

Review comment responded on Dec 6, 2016

We pride ourselves on great guest service, and look forward to hearing your feedback about hotel and casino experiences that has exceeded your expectations. Thank you for expressing your concerns and we look forward to having you back soon at the Legendary Horseshoe Casino & Resort. Sincerely, Maggie P.

5

very welcoming and happy staff

Everyone

Everyone we encountered were very friendly, the staff and the guests.

By on Nov 26, 2016

Review comment responded on Nov 30, 2016

We just wanted to say THANK YOU for being part of a very special get-away with us. We are over joyed you enjoyed your visit at the Legendary Horseshoe Casino & Resort! We look forward to having you back soon with us! Have a Legendary Holiday Season! Maggie P.

5

horseshoe in bossier

Everyone

Wonderful room and staff. Highly professional and great facility. Nice parking. HUGE Room.

By on Nov 24, 2016

Review comment responded on Nov 30, 2016

Thank you for choosing the Legendary Horseshoe Casino & Resort to unwind and relax with us! We look forward to having you back soon! Have a Legendary Holiday Season! Maggie P