Great clean Casino
Great stay
Room was not clean - leftover cleaning rags still in room, hair in multiple places in bathroom & one corner of the room obviously hadn’t seen a vacuum in a long time.
Chicken was first which was nice. The room was nice the beds were very uncomfortable. Casino was old and needs a good cleaning
Easy check-in and check-out process; beautiful and comfortable room; and I enjoyed every minute
Restaurant
I had one of the worst experiences of my life at this hotel, and I'm not exaggerating one bit. I was passing through Shreveport during the 2020 winter storm and had to stop and get a hotel for the obvious safety reasons. I reserved and booked this hotel around 9am on Orbitz. I arrived at the hotel around noon and ate lunch at the buffet. When I went to check into my room at 3pm, I was told by the staff and manager that ALL pre-booked rooms for that day were automatically cancelled because the hotel had no running water. Okay, fine--I'll just find another hotel, right? NOPE! The entire CITY had no running water and EVERY HOTEL was either fully booked or not accepting new reservations. So, the hotel I had pre-booked hours ahead was essentially throwing me out in a BLIZZARD to fend for myself! I spent the next 6 hours calling hotel after hotel, and overwhelmed with stress and disbelief that I would be sleeping in my car in a blizzard when I HAD a reservation CANCELLED upon my arrival. I tried to leave, but my car got stuck! I had never been so scared in my life of where I would sleep. Thankfully, someone called the POLICE on this hotel and reported their horrible actions, causing the hotel to open rooms for new guests. I do not understand why the hotel management did not consider the emergency circumstances of cancelling reservations in a blizzard when EVERY HOTEL in the city was not accepting us and the roads were COVERED with ice and we were stuck, risking our life! HORRIBLE!
Liked the spacious room and huge bed. Everything else was poor.
Good first - the property is lovely. The rooms are large and the rooms are quiet. The big winter storm had just come through, so there was a "boil water" advisory. The hotel provided 4 mini water bottles for brushing teeth. Not good - the front desk person was down right rude. Carla. While checking in I was not even greeted and I asked if we could have more water. She told me to "just call down," if I needed more. When we arrived to the room the sink had been overflown and not cleaned. I assume from the storm and it was disgusting. I understand these things happen. I called Carla and she offered for us to switch rooms (no longer king), or send someone up. I asked how long it would be and she stated she "didn't know." I asked for an approximate and she stated 5 to 30 minutes. I did request someone fix the issue. She hung up on me. Without these issues with Carla and the sink, I expect this would be a great property to stay. Not sure if I'll be back.
Room was dirty. Coffee pot was growing mold. Fridge was not working
It was a nice room could have been a bit cleaner but all in all it was okay
Our 4 day stay at Eldorado was great until I stripped the bedding and found urine stains on the mattress covering. It honestly looked as if it hadn’t been washed... yuck. Then we couldn’t walk ok the carpet without shoes in the room due to certain spots feeling saturated and not clean. Wish the coffee shop would open earlier and stay open later because they don’t have one in walking distance.
Price and size of room was incredible. Location is also great
Eldorado Resort Casino Shreveport places you next to Eldorado Casino Shreveport and R.S. Barnwell Memorial Garden & Art Center. This 403-room, 4-star hotel welcomes guests with conveniences like a casino, free in-room WiFi, and free valet parking.
There are ample dining options with 5 onsite restaurants, including SPORTSMANS PARADISE CAFE, which specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:30 AM.
All 403 individually furnished rooms feature MP3 docks, coffee makers, and free local calls. Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and pay movies. Bathrooms have hair dryers and designer toiletries. Safes, ironing boards, and desks are also available.
Guests staying at Eldorado Resort Casino Shreveport enjoy access to a casino, a nightclub, and free WiFi in public areas. Free valet parking is included with your stay. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a business center, and laundry facilities.
Great clean Casino
Great stay
Room was not clean - leftover cleaning rags still in room, hair in multiple places in bathroom & one corner of the room obviously hadn’t seen a vacuum in a long time.
Chicken was first which was nice. The room was nice the beds were very uncomfortable. Casino was old and needs a good cleaning
We appreciate you taking the time to give us your feedback. Stay safe.
Easy check-in and check-out process; beautiful and comfortable room; and I enjoyed every minute
We appreciate you taking the time to give us your feedback and comments. Come again soon and stay safe.
Restaurant
We appreciate you taking the time to give us your feedback. Come again soon and stay safe.
We appreciate you taking the time to give us your feedback. Come again soon and stay safe,
I had one of the worst experiences of my life at this hotel, and I'm not exaggerating one bit. I was passing through Shreveport during the 2020 winter storm and had to stop and get a hotel for the obvious safety reasons. I reserved and booked this hotel around 9am on Orbitz. I arrived at the hotel around noon and ate lunch at the buffet. When I went to check into my room at 3pm, I was told by the staff and manager that ALL pre-booked rooms for that day were automatically cancelled because the hotel had no running water. Okay, fine--I'll just find another hotel, right? NOPE! The entire CITY had no running water and EVERY HOTEL was either fully booked or not accepting new reservations. So, the hotel I had pre-booked hours ahead was essentially throwing me out in a BLIZZARD to fend for myself! I spent the next 6 hours calling hotel after hotel, and overwhelmed with stress and disbelief that I would be sleeping in my car in a blizzard when I HAD a reservation CANCELLED upon my arrival. I tried to leave, but my car got stuck! I had never been so scared in my life of where I would sleep. Thankfully, someone called the POLICE on this hotel and reported their horrible actions, causing the hotel to open rooms for new guests. I do not understand why the hotel management did not consider the emergency circumstances of cancelling reservations in a blizzard when EVERY HOTEL in the city was not accepting us and the roads were COVERED with ice and we were stuck, risking our life! HORRIBLE!
As you stated circumstances were out of our control. We understand your frustration but there is always a reason for our closing of the property. Please stay safe
Liked the spacious room and huge bed. Everything else was poor.
We appreciate you taking the time to give us your feedback. Your comments will make us a better property if we know what problems to address. Stay safe
Thank you for taking the time to give us your feedback. Stay safe.