The only complaint was the smell of the room. The room had an old dirty carpet smell but the room was clean. The carpet may need to be shampooed. Comfortable though. I will stay here again. I have already reserved a room for my next trip next month. We will see then if I have the same issue.
We were supposed to get a room with 2 queens. But we got a room with a king and a pullout couch. The staff didn't read the reservation right. Since it was close to midnight and we were traveling with 2 small children. We decided to just stay. But I won't be staying there again.
The bar
It was better and more cleaner than the red roof inn.
Bed very uncomfortable, constant interference with TV signal on most channels especially Fox news and the local channels.
Charged twice for the same room.... waiting on resolution
Friendly staff, but facilities show much wear. Furniture, bedding, wallpaper, etc. was depressing. Would not stay here again.
Nice pool and whirlpool. Courteous staff. Breakfast to order. Near everything and easy to get to, even though it's slightly off the access road. This is a typical Courtyard and you get what you expect.
The hotel was great, The staff was very friendly. They tried to all they could to make the stay memorable. The only issue was the internet not working for a day. We finally corrected. The rooms were cleaned and maintained, The common area was great as well. We will be utilizing that hotel the next trip to that area.
Staff was very friendly and thy made you feel like you were family. reat plae to stay and will be back.
i have stayed here several times before, it is near everything shopping food and right off I20.
The sink was clogged and the cold water did not work at all only the hot water. I was ill from a salad I ate an around 3:45 in the morning I was sick to my stomach and wanted some cold water for my Alka Seltzer but the cold water side was hot also. The room was very musty, stinky. Not at all what a Marriott is SUPPOSED to smell like at all. I have stayed at Marriotts for years an this room stunk. Musty. I had to leave my room sick and all and go to the lobby to get some cold water. Not good at all. I will not stay there again. I asked for a different room at check in it smelled, I should have been more forceful and demanded it! I travel 80% of my time with work so Shreveport is dead center of all 18 plants that I service.
Very helpful staff, clean, comfortable rooms, quiet, and convenient to restaurants and major freeways.
The hotel was recently renovated. The hotel staff was friendly and checkout was a snap!
Showed up at 3 and was told that my room was not ready. I had to wait an hour. We were forced to change rooms twice. First because one room smelled of smoke, though it is a smoke-free hotel, and again because the toilet was broke. No continental breakfast for this price was ridiculous. The lobby was nice, but what does that say? The hotel is way over priced and we got robbed.
The hotel staff was nice and friendly. The location is near the freeway with several restaurants and a Walmart. I loved the nice cold room and hallway which made me not want to leave the building. My only complaint was that I had to question the cleanliness of my room. The only flaw from the perfect 5 star rating was dried nasal snot (Site thinks the b word is profanity) on my curtain and the mountain or cigarette butts on the second floor roof.
We stayed for two nights. The first night was ok. There was kids running in the hallway at 11pm but it stopped after a little while. On the second night at 10 or 11pm we had kids knocking on the door and running away. Then about 12am I woke up to the smell of [*]. We did call the front desk telling them of the kids, not much was done.
We enjoyed our stay. It was a surprise that soon after checking in, the manager of the hotel called our room to ensure that everything was to our sastisfaction (which it was). It was very refreshing to have that kind of attention to detail.
Courtyard by Marriott Shreveport Airport is located 1.2 mi (1.9 km) from Shreve Memorial Library and within a 10-minute drive of Mooretown Public Art Project. This 90-room, 3-star hotel has conveniences like an indoor pool, free self parking, and a free airport shuttle.
Enjoy a bite to eat at the hotel's bistro, or relax with a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café.
Courtyard by Marriott Shreveport Airport's 90 air-conditioned rooms provide sofa beds, refrigerators, and coffee makers. Guests can expect to find WiFi and 32-inch flat-screen TVs with digital channels and Netflix. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free newspapers, safes, and ironing boards are other standard amenities.
At Courtyard by Marriott Shreveport Airport, guests enjoy an indoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle during limited hours. The front desk is staffed 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
The only complaint was the smell of the room. The room had an old dirty carpet smell but the room was clean. The carpet may need to be shampooed. Comfortable though. I will stay here again. I have already reserved a room for my next trip next month. We will see then if I have the same issue.
We were supposed to get a room with 2 queens. But we got a room with a king and a pullout couch. The staff didn't read the reservation right. Since it was close to midnight and we were traveling with 2 small children. We decided to just stay. But I won't be staying there again.
We appreciate you staying with us but apologize that you did not get the room type you requested! Please let us know next time so we can get you in a comfortable room that fits your family. Have a nice week.
The bar
Thank you for staying with us and taking the time to leave a review. We hope to see you again next time you are in the area for the opportunity to provide you with a five star stay!
It was better and more cleaner than the red roof inn.
Bed very uncomfortable, constant interference with TV signal on most channels especially Fox news and the local channels.
Charged twice for the same room.... waiting on resolution
Friendly staff, but facilities show much wear. Furniture, bedding, wallpaper, etc. was depressing. Would not stay here again.
Nice pool and whirlpool. Courteous staff. Breakfast to order. Near everything and easy to get to, even though it's slightly off the access road. This is a typical Courtyard and you get what you expect.
Thank you for bringing your concerns about the smell in your room to our attention. This matter will be further reviewed by our management team and a solution will be identified as we strive to provide quality lodging accommodations to all our guests. We look forward to seeing you in the future and showing the improvements we have made thanks to your comments!