Great hotel and staff.
It was a little dated. The convention hall room used for the Marine Corps ball needs updating for the cost of the rooms paid.
Great
Between hosting a large wedding and loads of festival goers from just down the road, this Hilton was practically bursting at the seams by the time we got the last room (sixth floor, just down from the elevator and ADA-compliant as can be!). Despite clearly having bigger fish to fry than my road-weary mother and me, the staff was very thorough and helpful from the minute we pulled up in Valet Parking. It's super convenient to zip off the highway and it's downtown, which, in Shreveport, is fairly active (see above: festival) and safe. The only sorta bummer was the very limited menu in the restaurant but, since Louisiana loves brunch, it took roughly six minutes to get to an amazing brunch place and any gustatory sins that Hilton committed were quickly forgotten! If you find yourself passing through Shreveport (road tripper, for a wedding, or to get your jam on), this joint will help you keep it all together!
The location was excellent. I would have preferred free parking.
You took my money and when i arrived there is not a room. I'm roomless out of town with no where to go. I want my refunds!
Clean and well kept, and easy to get to from almost anywhere in town. Excellent bedding and amenities in the room. My only caveat was that I paid for valet parking, but ended up retrieving my vehicle myself, and parking it myself all but 2 times during my stay because the valet was “not available”. I understand staff is limited during COVID, but if you charge for a valet, you should have one...
very nice I wish they would take trash from rooms daily even though they arent doing housekeeping
Nice place. Nice staff. The bed was real comfortable. Hope to come back
Very nice stay. Room just needs to be more up to date.
overall it was an acceptable stay. The room was lovely and clean, the pool was gorgeous. There were a few downsides. It was a little further away from various attractions, and the parking was 8 dollars a day, which wasn't advertised. All that was said was "parking available." We were also a bit frustrated at the intensity with which their "rewards membership" was pushed. Internet required a membership or fee, the front desk didn't have any ibuprofen and the small store in the lobby wasn't open at convenient hours. It felt like we nickel-and-dimed for every minor amenity that most lower end hotels provide for free. The bar/restaurant in the lobby was very pleasant an appropriately priced. it was too bad they closed so early. overall it was a lovely stay, but i'll likely choose a less expensive hotel closer to the river next time.
The property is very old and run down. The staff was excellent and the food good.
Centrally located to where I needed to travel for work/leisure purposes.
Located in Freestate, Hilton Shreveport is adjacent to Shreveport Convention Center and within a 5-minute walk of Confederate Navy Yard. This 3.5-star hotel has 313 guestrooms and offers conveniences like a restaurant, an outdoor pool, and a 24-hour gym. It's connected to the convention center in central Shreveport and also close to Bally's Shreveport Casino & Hotel and Margaritaville Resort Casino.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free newspapers.
At Hilton Shreveport, guests enjoy an outdoor pool, a 24-hour gym, and WiFi in public areas. Parking is USD 12.00 per day (USD 20 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle (available on request). Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, a business center, and a meeting room.
Great hotel and staff.
It was a little dated. The convention hall room used for the Marine Corps ball needs updating for the cost of the rooms paid.
Thank you for taking the time to share your experience with us. I'm glad to hear that you enjoyed your stay at our hotel. However, I would like to clarify that the ball was hosted at the convention center adjacent to our hotel, which is a separate entity from us. We pride ourselves on providing excellent service, and we hope to have the pleasure of serving you again soon!
Thank you for taking the time to share. We appreciate your feedback and are sorry to hear that you were unhappy with your stay. Our Executive Team is reviewing your feedback to ensure that it is used to improve our guest's experience. We hope that you will consider staying with us again in the future.
Great
We are pleased to hear you had a great stay. Thank you for your feedback, we greatly appreciate it. We hope to see you again in the future.
Between hosting a large wedding and loads of festival goers from just down the road, this Hilton was practically bursting at the seams by the time we got the last room (sixth floor, just down from the elevator and ADA-compliant as can be!). Despite clearly having bigger fish to fry than my road-weary mother and me, the staff was very thorough and helpful from the minute we pulled up in Valet Parking. It's super convenient to zip off the highway and it's downtown, which, in Shreveport, is fairly active (see above: festival) and safe. The only sorta bummer was the very limited menu in the restaurant but, since Louisiana loves brunch, it took roughly six minutes to get to an amazing brunch place and any gustatory sins that Hilton committed were quickly forgotten! If you find yourself passing through Shreveport (road tripper, for a wedding, or to get your jam on), this joint will help you keep it all together!
I am so pleased to hear that you found our staff and our property to your liking! With all the stuff going on downtown and at our hotel we are ecstatic you enjoyed your stay. We look forward to welcoming you back to our hotel soon.
The location was excellent. I would have preferred free parking.
Kelley, it's wonderful to hear you enjoyed your stay at Hilton Shreveport. We're delighted our property and team members made a positive impression. We look forward to welcoming you back in the near future.