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Recent guest reviews

The property is beautiful. The room was clean. The service was lacking. The adjoining room had the television full blast after midnight. I called the reception desk and security several times before anyone would answer. Finally got desk and security came and knocked on door around 1am. No answer so he left and TV still blaring. Called again arround 2 am. Approximately 30 minutes later I heard the knock on the door. They did turn down some but left on all night.. by now its 3am... dozed on and off as the TV was still loud enought to be heard through the adjoining door. Hardly slept at all. Complained at checked out on deaf ears. I was so dissappointed. I had looked forward to this trip.

I just needed to relax and it was very relaxing 😎

Room not very clean, musty smelling, staff was great

Need to repair the broken elevators. only one was working.

Eevrithing ok have fun looking to come back ......

On a rainy day the tv in the room only picked up local channels, poor cable services.

The property was not bad, the problem was in my room. I was awaken by water running in the bathroom. I immediately got up and noticed that the bathtub faucet was leaking. I made sure that it was off but still leaking. I had to adjust to the noise of water dripping to get some sleep.

View of the pool area was nice. Also, hotel is adjacent to casino.

The pool area was great. The room was poor. Chipped furniture and marked up furniture was not what I was expecting

The Staff was friendly helpful , the rooms were clean and well stocked, we will definitely be back

Avenue L'Auberge Lake Charles LA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Marina

L'Auberge Casino Resort Lake Charles places you within 2 miles (3 km) of Prien Lake Mall and The Country Club at Golden Nugget. This 995-room, 4-star resort welcomes business and leisure travelers with a golf course, a marina, and a full-service spa.


Dining

Enjoy dining at Jack Daniels Bar andGrill, one of 6 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 8:00 AM to 10:30 AM.


Rooms

All 995 air-conditioned rooms feature coffee makers, free bottled water, and safes. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Rooms also include ironing boards.


Property features

L'Auberge Casino Resort Lake Charles features a golf course, a marina, and a full-service spa. You can take advantage of free valet parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this spa resort include a casino, an outdoor pool, and a lazy river.

Room options

Premium Luxury Two Queen

2 Queen Beds | Sleeps 4

Luxury Two Queen

2 Queen Beds | Sleeps 4

Premium Luxury King

1 King Bed | Sleeps 3

Royale Suite

1 King Bed | Sleeps 2

Guest reviews for L'Auberge Casino Resort Lake Charles

Everyone (75) Couples (8) Family (10)
2
Family

The property is beautiful. The room was clean. The service was lacking. The adjoining room had the television full blast after midnight. I called the reception desk and security several times before anyone would answer. Finally got desk and security came and knocked on door around 1am. No answer so he left and TV still blaring. Called again arround 2 am. Approximately 30 minutes later I heard the knock on the door. They did turn down some but left on all night.. by now its 3am... dozed on and off as the TV was still loud enought to be heard through the adjoining door. Hardly slept at all. Complained at checked out on deaf ears. I was so dissappointed. I had looked forward to this trip.

By on Jan 3, 2020

Review comment responded on Jan 3, 2020

We are so sorry for the inconveniences you had during your stay. We hope to make this right for you someday in the future. I will make sure this gets to the appropriate department so we can ensure it does not happen again. We appreciate you and your feedback and hope to see you back very soon.

5
Everyone

By on Nov 30, 2019

Review comment responded on Nov 30, 2019

Thank you so much for your feedback!

4
Family

I just needed to relax and it was very relaxing 😎

By on Nov 21, 2019

Review comment responded on Nov 22, 2019

Thank you for much for your feedback! We appreciate you and hope to see you back very soon!

1
Everyone

By on Nov 11, 2019

Review comment responded on Nov 12, 2019

Thank you for your feedback! We appreciate you and hope to see you soon!

4
Everyone

By on Oct 14, 2019

Review comment responded on Oct 17, 2019

Thank you so much for your feedback! We appreciate you and hope to see you soon!

5
Everyone

By on Oct 11, 2019

Review comment responded on Oct 11, 2019

Thank you so much for your feedback! We appreciate you and hope to see you soon!

2
Friends

Room not very clean, musty smelling, staff was great

By on Oct 7, 2019

Review comment responded on Oct 7, 2019

We are very sorry your stay was not up to par. We would love to talk to you further about your stay. Please, feel free to reach out to Hotel Management so we can make this right for you. Thank you for your feedback and we hope to see you back soon and give you the stay you deserved!

5
Everyone

By on Oct 1, 2019

Review comment responded on Oct 3, 2019

Thank you so much for your feedback! We hope to see you soon!

4
Partner Couples

Need to repair the broken elevators. only one was working.

By on Sep 30, 2019

Review comment responded on Oct 3, 2019

Thank you so much for your feedback! We hope to see you soon!

4
Everyone

By on Sep 21, 2019

Review comment responded on Sep 21, 2019

Thank you for your feedback! We hope to see you back very soon!

L'Auberge Casino Resort Lake Charles

777 Avenue L'Auberge, Lake Charles, LA 70601
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