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Regency Inn & Suites

2.0 star property
Victorian hotel with 24-hour business center and conference center

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Photo gallery for Regency Inn & Suites

Exterior
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Combined shower/tub, free toiletries, hair dryer, towels
Standard Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Reviews
6.2

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • HousekeepingHousekeepingHousekeeping
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Your area essentials

Map
21 Baldwin Street, West Springfield, MA, 01089
  • Popular LocationEastern States Exposition3 min walk
  • Popular LocationMassMutual Center3 min drive
  • Popular LocationMGM Springfield3 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)25 min drive

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Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Double Beds, Non Smoking

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 1 King Bed, Non Smoking

  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Candlewood Suites West Springfield, an IHG Hotel
Pool
Hot Tub
Pet friendly
Parking included
8.4 out of 10, Very Good, (558)
The price is $185
per night
$208 total
includes taxes & fees
May 24 - May 25
Candlewood Suites West Springfield, an IHG Hotel

About the neighborhood

West Springfield

Regency Inn & Suites places you next to Storrowton Village Museum and Eastern States Exposition. This 48-room hotel has an outdoor pool, free self parking, and a 24-hour business center.

What's nearby

  • Eastern States Exposition - 3 min walk
  • MassMutual Center - 3 min drive
  • MGM Springfield - 3 min drive
  • Naismith Memorial Basketball Hall of Fame - 3 min drive
  • Big E - 4 min drive

Getting around

  • Springfield Union Station - 8 min drive
  • The nearest major airports are:<br />Westfield, MA (BAF-Barnes Municipal): 24-min drive, 16 mi/25.8 km<br /> Bradley Intl. Airport (BDL): 25-min drive, 21.7 mi/35 km<br /> Boston, MA (BNH-Boston Harbor Seaplane Base): 104-min drive, 94.2 mi/151.7 km<br /> Logan International Airport (BOS): 103-min drive, 94.3 mi/151.7 km<br /> Portsmouth, NH (PSM-Portsmouth Intl.): 145-min drive, 147.1 mi/236.7 km<br /> <p></p>

Restaurants

  • Two Weeks Notice - 6 min walk
  • McDonald's - 18 min walk
  • Food Court - 6 min walk
  • China Star Restaurant - 3 min drive
  • Wendy's - 19 min walk

About this property

Regency Inn & Suites

Victorian hotel with 24-hour business center and conference center
At Regency Inn & Suites, guests have access to an outdoor pool, free WiFi in public areas, and meeting rooms. A stay here includes free parking. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Guests can expect to find flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Things to do

  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (800 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.00 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cleaning deposit: USD 250.00

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 10.00 per night (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with offsite parking (reservations required).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is C0008033250.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

Is a free cancellation option available at Regency Inn & Suites?

Regency Inn & Suites offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do near Regency Inn & Suites?

This hotel is located in West Springfield and just steps from Eastern States Exposition and Storrowton Village Museum. You'll also find Six Flags New England and MassMutual Center within a short drive.

Is parking available on site at Regency Inn & Suites?

Yes, self parking is offered for free at the hotel and long-term parking is available for a surcharge. Though parking is limited, accessible parking is also available.

Does Regency Inn & Suites include a casino on the premises?

No, Regency Inn & Suites doesn't have a casino.

Is there an indoor pool at Regency Inn & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Regency Inn & Suites?

Couples staying at this hotel will appreciate amenities like a pillowtop mattress as well as an outdoor pool and a library.

Does Regency Inn & Suites have a hot tub?

No, there isn't a spa tub at this hotel.

Does Regency Inn & Suites have a restaurant that serves breakfast?

No, Regency Inn & Suites doesn't have a restaurant that serves breakfast.

Does Regency Inn & Suites allow pets to stay free of charge?

No, pets aren't allowed at Regency Inn & Suites though service animals are welcome.

Are there connecting rooms at Regency Inn & Suites?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Regency Inn & Suites?

The closest major airport to Regency Inn & Suites is Westfield, MA (BAF-Barnes Municipal), which is 16 mi away (24 minutes by car). Another top airport is Bradley Intl. Airport (BDL), which is located 21.7 mi away (25-minute drive).

Are there rooms with balconies at Regency Inn & Suites?

No, at Regency Inn & Suites, there aren't any guestrooms that list a balcony.

Regency Inn & Suites Reviews

Reviews

6.2
Rating 10 - Excellent. 107 out of 585 reviews" "
Rating 8 - Good. 135 out of 585 reviews" "
Rating 6 - Okay. 128 out of 585 reviews" "
Rating 4 - Poor. 105 out of 585 reviews" "
Rating 2 - Terrible. 110 out of 585 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

4.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

melanie

It was awful going to this hotel I booked under Hotels.com and then see the place is closed down.
Stayed 1 night in Sep 2022

2/10 Terrible

Roberto

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
Stayed 1 night in May 2022

2/10 Terrible

Denise

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Stayed 1 night in May 2022

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Stayed 1 night in Apr 2022

2/10 Terrible

LUIS

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

MaryBeth K

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021

4/10 Poor

James

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
Stayed 1 night in Nov 2021

4/10 Poor

Heather

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021

6/10 Okay

joan

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021

6/10 Okay

Karin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021