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Recent guest reviews

It was good for our nights stay. Hot tub was nice. Pool is cold.

Pool was closed and that was part of why we rented from this hotel. Room was dingy and outdated.

This Comfort Inn is clean and perfectly fine to stay at. However, the building and amenities are getting very old and they are using some kind of disinfectant that has a very strong odor. It really needs a face lift.

My family stayed for 2 nights. Rooms and bathroom are mediocre. They had a good selection for breakfast. My room was not cleaned which was disappointing. The hot tub is pool temperature so also disappointing. Would not recommend.

Good hotel. Safe location. Front desk staff was very nice and friendly.

Room wasn’t the cleanest, in the morning getting ready found a used coffee stirrer. Just wasn’t worth what I paid for the room.

It seemed more like a section 8 housing for many staying there. Our room keys kept having to be reset, finally they moved our room... we won’t be returning unfortunately to this location

Very disappointing. It is a two star hotel at four star prices. I would not stay here again. the staff is very nice

Relatively clean. However, it's obvious it's an older hotel in need of some repairs. There was wallpaper pulling away from the wall in the hallway. The furniture was clearly well used. But the beds were clean and comfortable. The hotel staff were quite friendly and helpful. And the breakfast was decent.

very nice place. room was on small side but adequate. staff was great- very accommodating. breakfast was simple but fine. would stay again

Bed was very comfortable,, Nice bathroom and fridge and microwave in room,, The pool, hot tub and sauna area was crazy with kid's running around like a play ground,, seen one kid spitting pool water back into the pool,,,, They need to post a sign or tell the parent's to keep there kid's in line,,, And a few of the kid's were unsupervised by an adult,, Trying to sit in the hot tub to relax and haveing a bunch of bratty kid's jumping around and splashing water everywhere dont make a fun weekend,,,

Stayed here on business trip to central Massachusetts. Had low expectations but was pleasantly surprised. Rooms were pleasant and clean. Great complimentary breakfast.

I was visiting a place near by and choose this hotel to sleep for one night. It fulfilled my expectations regarding a comfortable room and bathroom. It is not far from a nice shopping where one can find places to eat and shop. The complimentary breakfast also helps to speed up departure.

The hotel staff was WONDERFUL. The woman who checked us in at around 6pm on Saturday 5/15/10 night was SO friendly and explained everything. We got to our room and it was very neat and updated. The beds were VERY comfortable. Everything worked (Tv, fridge,microwave, etc..). There are only two things I need to complain about. One is the bathroom tub, if it was cleaned, it was not done very well we had to buy discinfectant wipes and clean it ourselves (nasty hair from others) and the only other thing was if you went to the first floor it looked like people were living there as there permanent residence. Loud music, people hanging out everywere, the pool area looked like people were camping there and were partying there so my 10 year old son did not feel comfortable going swimming which is something he looked forward to. It was a decent hotel and if I had to stay there again I would I would just pack cleaning wipes.

We were in Springfield for our granddaughters hockey tournament so the hotel was very convienent, right across the street from the arena. The staff was friendly and efficient and helpful in locating local restaurants...The room was average and the bathroom door had graffiti over it..but the room was clean and suited our needs...

Capital Drive West Springfield MA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool
  • Laundry facilities

Comfort Inn & Suites places you next to Olympia Ice Center and within a mile (2 km) of Connecticut River. This 75-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.


Rooms

Guests can expect to find free WiFi and flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other standard amenities include refrigerators, microwaves, and coffee makers.


Property features

Guests staying at Comfort Inn & Suites enjoy an indoor pool, free WiFi in public areas, and a spa tub. A stay here includes free parking. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for Comfort Inn & Suites

Everyone (8) Couples (3) Business (1) Family (6) Other (1) Friends (1)
5
Everyone

By on Feb 11, 2024

Review comment responded on Mar 22, 2024

Thank you for your recent stay with us! We appreciate your feedback.

5
Everyone

It was good for our nights stay. Hot tub was nice. Pool is cold.

By on Dec 2, 2023

Review comment responded on Dec 5, 2023

Thank you for your recent stay with us! We appreciate your feedback.

4
Partner Couples

By on May 21, 2023

Review comment responded on May 22, 2023

Thank you for your recent stay with us! We appreciate your feedback.

1
Family

Pool was closed and that was part of why we rented from this hotel. Room was dingy and outdated.

By on Apr 2, 2023

Review comment responded on Apr 3, 2023

We apologize regarding the pool being closed due to unforeseen circumstances. We will use your feedback to improve our guests' experience.

4
Everyone

By on Mar 11, 2023

Review comment responded on Apr 3, 2023

Thank you for your recent stay with us! We appreciate your feedback.

3
Family

This Comfort Inn is clean and perfectly fine to stay at. However, the building and amenities are getting very old and they are using some kind of disinfectant that has a very strong odor. It really needs a face lift.

By on Nov 22, 2022

3
Family with small children

My family stayed for 2 nights. Rooms and bathroom are mediocre. They had a good selection for breakfast. My room was not cleaned which was disappointing. The hot tub is pool temperature so also disappointing. Would not recommend.

By on Sep 26, 2022

Review comment responded on Sep 26, 2022

Thank you for your recent stay with us! We appreciate your feedback.

3
Everyone

By on Aug 21, 2022

5
Family

Good hotel. Safe location. Front desk staff was very nice and friendly.

By on Jun 29, 2021

Review comment responded on Jul 6, 2021

Thank you for your recent stay with us! We appreciate your feedback.

1
Family

Room wasn’t the cleanest, in the morning getting ready found a used coffee stirrer. Just wasn’t worth what I paid for the room.

By on Jun 15, 2021

Review comment responded on Jun 15, 2021

Thank you for your feedback. We apologize regarding the issues you had in your room. We have shared this information with our housekeeping department.

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